Doubletree by Hilton Harrisonburg

Hotels
•
Doubletree by Hilton
7.7 (411 reviews)
1400 East Market Street , Harrisonburg , US
+1 540-433-2521

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and well designed
Friendly staff
Cons:
Poor management
No working pool

Categories

Cleanliness
7.66
Comments about cleanliness were mixed; some noted cleanliness, while others mentioned issues.
Service
7.13
Service was criticized in instances of poor management and unhelpful staff.
Location
9.17
Several reviews praised the convenient location of the hotel.
Room Quality
8.12
Rooms were generally described positively, but some issues were noted.
Amenities
6.65
Several amenities were reported as non-functional or lacking, like the pool.
Value for Money
7.11
Guests mentioned disappointment in value due to surcharges like breakfast fees.
Food and Beverage
7.66
Food quality was not specifically mentioned, but issues with service impacted perception.
Overall Experience
8.13
Mixed experiences, with some enjoying stays and others expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:50

Property Description

Convenient Location
Located in the scenic Shenandoah Valley, Hotel Harrisonburg offers easy access to James Madison University and popular attractions like Explore More Discovery Museum and Lakeview Golf Course.

Comfortable Accommodation
Experience warmth and comfort in our well-appointed rooms featuring free Wi-Fi, cable TV, and convenient amenities such as a refrigerator, microwave, and coffee maker. Relax in the spacious seating area and catch up on work at the large desk.

Nearby Attractions
With Eastern Mennonite University and Virginia Quilt Museum just a short drive away, Hotel Harrisonburg is the perfect choice for both leisure and business travelers seeking convenience and comfort.

Book your stay at Hotel Harrisonburg now for a memorable experience in Harrisonburg, Virginia!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHD

Location

Guest Reviews

7.7
Based on 411 reviews
Cleanliness: 7.66
Service: 7.13
Location: 9.17
Room Quality: 8.12
Amenities: 6.65
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 8.13
A
Alexander Peter • solo_traveller • gb
6
2026-09-18 • via Nuitee
V
Virginia • solo_traveller • us
9
Definitely will stay there again.
Pros:

Amenities. Small restaurant and bar. Also food, drinks, snacks for purchase. Pool open and welcoming.
Staff was hospitable.

Cons:

Better selections in restaurant especially healthy meals. Most had French fries as side dish.

2026-09-14 • via Nuitee
B
Bonnie • couple • us
10
Was at an athletic event at the university in the area.
Pros:

Did not have breakfast. The staff was fabulous! We were there for two days and the staff took time to make sure things were all good!

Cons:

We liked everything.

2026-09-08 • via Nuitee
S
Shawn • couple • us
10
Place is always nice. We’ll continue to come every year for our reunion
Pros:

Always well maintained.

2026-09-07 • via Nuitee
L
Linda • family_with_children • us
10
Overall check-in and out was easy and hotel was clean and welcoming
Pros:

I liked the cookies we got at check in!

Cons:

The lighting in the rooms was very dim and we got a view of a wall so not exciting lol

2026-08-27 • via Nuitee
J
Jennifer • couple • us
7
2026-08-25 • via Nuitee
P
Pope • couple • us
4
2026-08-18 • via Nuitee
H
Hamby • couple • us
10
It was a good clean peaceful place to rest
Pros:

Very nice to deal with and they make your stay easy

Cons:

The indoor pool is nice but we really like the fact we don’t have to go anywhere to eat after a long trip having the restaurant available right in the hotel makes it nice.

2026-08-07 • via Nuitee
9
948bernadettea • Family
2
Nestor needs a customer service class!
Pros:

What a terrible experience!
The entire system was down when we were checking in, was i frustrated? Yes. Did I sigh after driving 6 hours? Yes. What does the guy at the front desk do/ say..."Hey, it's not our fault". I hadn't even said anything and he took offense to my sigh. Dinner was terrible, I ordered the vegetable platter with grilled chicken, the chicken was extremely dry, I only ate some of it because I was starving, my husband's steak was well done not medium as requested. I ordered a dirty martini, which was disgusting! The olive juice, and olives tasted like they were sitting there for a year.
The room was not the best at all, the shower was like it was a dripping hose, there was a mechanical crane that was running all night, and got zero sleep.
In the morning I went down to get a luggage cart, and who was at the front desk? The very rude Nestor from the day before. I asked if there were any carts, he said no, but as I began to tell him my experience from the night before, he began to laugh, I asked him do you think this is funny? That's when he decided to call me Not a nice person, not something you say to a guest!
I asked him what did you say, and he repeated it, you're not a nice person and you should be nicer. When my husband came down when we were leaving, he went to approach him to tell him what he said wasn't nice, before saying a word, Nestor said... you are not nice people, you need to learn how to be nicer.
Who, at the front desk of a hotel treats guests that way??? No matter how the guests act, he had NO IDEA what we were traveling for, and what we could be going through and that's how he speaks???
My husband being upset raised his voice and Nestor waved his hand and told us to leave, more than once! I wish I knew the girls names that worked that night because they were wonderful! Nestor needs a lesson in customer service BIG time! He was the Worst, front desk representative I've EVER dealt with, and I have traveled with work for over 30 years!

2026-08-06 • via Tripadvisor
A
Alison • solo_traveller • us
7
Convenient and affordable
Pros:

Great location! It was located right near a supermarket and restaurants.

Cons:

The pool area was unkept. The couches were soaked and dirty and there were bandaids floating in the pool. The pool space has such potential so it was unfortunate to see it like that.

2026-08-06 • via Nuitee
J
John • solo_traveller • us
10
2026-07-24 • via Nuitee
C
Conor • family_with_children • us
9
I would stay here again.
Pros:

Very nice place, friendly staff, good breakfast and nice pool.

Cons:

Nothing.

2026-07-24 • via Nuitee
K
Kevin • family_with_children • us
9
2026-07-20 • via Nuitee
M
Marcia • family_with_children • us
8
It was a comfortable room for a quick overnight stay
Pros:

Good location and staff was friendly

Cons:

Light burned out in room, decor needs refreshed

2026-07-07 • via Nuitee
H
Hamby • couple • us
10
It was really nice and the staff was easy to work with and I really appreciated that they had my room temp set exactly w
Pros:

Clean and friendly

Cons:

The elevator was hot and slow

2026-07-06 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-07-03 • via Nuitee
S
Schmoke • solo_traveller • us
9
2026-06-29 • via Nuitee
K
Kevin • family_with_children • us
4
Pros:

Location good location

Cons:

Heated pool was ice cold. Could not enjoy. Was looking forward to it.

2026-06-24 • via Nuitee
M
Michael • extended_group • us
5
Would not stay here again.
Cons:

We got stuck in the elevator not once but twice but luckily was able to open the doors and get out. The shower door opens the wrong way it was not easy to get in and out of the shower you would have to squish between the toilet and the door. Last our AC unit went out and called front desk they said no one was there but did offer for us to move rooms but it was late at night so we stayed they said would send someone next day but no one came until we called again. They could not fix the unit so we did have to move rooms. All and all to many things breaking and when we checked out the front desk person said for our all the issues we would get points a partial refund would have said a lot. Oh one other thing we stayed at a Double Tree in NY the days before and water in the room was free but this one charged I think $3 a bottle odd.

2026-06-23 • via Nuitee
M
Michael • solo_traveller • us
7
The room was clean; I guess the best way to put it is, I thought I was flying like I normally do, first class but I ende
Pros:

It was ok. I’ve stayed at better Hilton hotels

Cons:

I guess I expected more from the Hilton brand.

2026-06-20 • via Nuitee