Mercure Maidstone Great Danes Hotel

Hotels
Mercure
7.4 (4114 reviews)
Hollingbourne , Maidstone , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
7.04
Some cleaning oversights reported and issues with the spa cleanliness.
Service
8.51
Multiple mentions of friendly and helpful staff.
Location
8.05
Good location for events and convenient access.
Room Quality
7.5
Rooms described as clean but with thin walls and some noise issues.
Amenities
6.53
Some facilities like the spa were reported as run down.
Value for Money
6.99
Some felt it was overpriced for the experience provided.
Food and Beverage
6.54
Mixed feedback on food quality and service in the restaurant.
Overall Experience
8.01
Generally positive but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Stay at Mercure Maidstone Great Danes Hotel

Georgian Charm and Modern Comforts:
Experience a blend of history and modern convenience at Mercure Maidstone Great Danes Hotel, nestled beside the historic Leeds Castle. The Georgian country house, set within 26 acres of private grounds, offers a picturesque retreat for guests.

Leisure and Wellness Amenities:
Indulge in relaxation and recreation with our indoor swimming pool, sauna, and well-equipped gym. Unwind in the tranquil surroundings of our health club or enjoy outdoor activities like mini golf, tennis, and croquet during your stay.

Convenient Location for Exploring:
Ideally situated at Junction 8 of the M20 motorway, our hotel provides easy access to Maidstone and popular attractions like Canterbury Cathedral and Bluewater Shopping Centre. Plan your getaway now and make the most of your visit to Kent.

Book your stay at Mercure Maidstone Great Danes Hotel for a memorable experience in the heart of Kent.

Important information:

A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 4114 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.05
Room Quality: 7.5
Amenities: 6.53
Value for Money: 6.99
Food and Beverage: 6.54
Overall Experience: 8.01
V
Valerie solo_traveller gb
8
Good
Pros:

Surrounding

Cons:

No working phones- access to rooms tricky

2026-07-04 via Nuitee
P
Paul couple gb
7
Great location, good quality food and excellent customer service
Pros:

The staff and restaurant were exceptional

Cons:

Very dated and the rooms were in need of updating

2026-07-04 via Nuitee
P
Patrick solo_traveller de
5
Pros:

Direkte Anbindung von der M20. sehr praktisch zu finden. Ein riesengroßer Parkplatz, der bei Überfüllung auf die riesige Rasenflaeche erweitert werden kann. Autokennzeichen muß beim Einchecken an der Rezeption digital eingetragen werden, Parken ist bei einer Buchung inklusiv. Guter Restaurant mit leckerem fish and chips, die Bar ist auch schön.

Cons:

Das Aussehen der Anlage gleicht eines Industriekomplexes von der Architektur her inmitten eines großen, grünen Areals. Safe war nicht funktionstüchtig, es wurde gemeldet. Er wurde durch einen Nagelneuen ersetzt, aber nach 3 Tagen. Es war zu spät für mich, um ihn zu nutzen. Kein Kühlschrank, es geht gar nicht. Es gab zu dieser Zeit eine ausgeprägte Hitze. Das gekaufte Wasser war nach einer kurzen Zeit heiß wie gekocht.

2026-07-03 via Nuitee
S
Scholz-conway extended_group gb
8
Excellent the staff were great
Pros:

Loved the location and the grounds

Cons:

Bit tired but what do you want for the money

2026-07-03 via Nuitee
C
CAROL couple gb
6
2026-07-03 via Nuitee
T
Tom couple gb
1
2026-07-03 via Nuitee
R
Reanne couple gb
1
Do not stay in the summer!
Pros:

The staff were friendly and very accommodating.

Cons:

The hotel is ridiculously hot. No aircon. The fan was old and did nothing. The room was very small. I didn’t stay I left and stayed elsewhere. The beds are very hard.

2026-07-03 via Nuitee
S
Samantha extended_group gb
8
Good value, friendly staff
Pros:

Great value for money

2026-07-03 via Nuitee
J
Juan solo_traveller es
1
Pros:

El desayuno

Cons:

La habitacion. Calefaccion junto a la cama encendida todo el rato, no la podían parar. Imposible dormir.

2026-07-02 via Nuitee
C
Caroline family_with_children gb
7
Good location and setting, however lift location may make it tricky.
Pros:

The food was great. The view over the field at the back was lovely. The location is great off the M20

Cons:

There is a lift to get to your room, however its down quite a few steps and if you have a case it is quite difficult. They did offer to help (we declined). I think a hotel like that should have a ramp or better access to get cases into the lift. It is also v difficult to get the lift from your floor back down to near reception, one of use had to walk down and call the lift.
We asked for rooms next to each other, and we booked a few weeks ahead. I think they could have accommodated that.

2026-07-02 via Nuitee
K
Kai couple gb
5
Very basic.
Pros:

Breakfast included. Comfortable bed. Ironing board and iron in room. Nicely kept lawns and outdoor seating from breakfast area.

Cons:

No air conditioning in rooms, very basic in every aspect, whole property needs care and maintenance and a lot of love, essentially a full renovation. Also the staff could have been a lot friendlier.

2026-07-01 via Nuitee
N
Neil couple gb
10
Comfortable night with good food
Pros:

Close to motorway very clean and tidy food was spot on,pleasant surroundings

Cons:

All good here

2026-07-01 via Nuitee
P
Pierre extended_group gb
5
Not happy I couldn’t leave my room as would be locked out this missed breakfast
Pros:

Missed breakfast 🍳

Cons:

The door system was old and in need of investment, I was given 2 rooms , and tried to get into my room four times I had to tell the night stafff to come and get my door open he had to use his master key , I finally got in the room at midnight after 40 mins messing around , no apologies from management or communication as yet ? Very poor

2026-07-01 via Nuitee
R
Rudite couple lv
6
Pros:

Liela gulta

Cons:

Nav kondicioniera ,

2026-07-01 via Nuitee
P
Philip solo_traveller gb
9
Good value, excellent location
Pros:

Excellent l8cation. Lovely grounds. Staff were excellent
Breakfast was excellent with a wide choice available.
We will stay again and recommend. Easy 30mo uses to Le Shuttle.

Cons:

Communal areas would benefit from a refi. However for an overnight stay it was excellent and our room was perfect.

2026-06-30 via Nuitee
M
Morisdayduah solo_traveller gb
9
2026-06-30 via Nuitee
H
Howard couple gb
8
2026-06-30 via Nuitee
K
Katie extended_group gb
1
Arrived at the property having travelled 9 hours to be told there was a problem with the system and the 3 rooms we had b
Pros:

Arrived at the property having travelled 9 hours to be told there was a problem with the system and the 3 rooms we had booked were not infact booked. We then had to sleep in our cars and the next day we had an additional 13 hours travel to our destination so this was not a good start to our trip.

Cons:

Arrived at the property having travelled 9 hours to be told there was a problem with the system and the 3 rooms we had booked were not infact booked. We then had to sleep in our cars and the next day we had an additional 13 hours travel to our destination so this was not a good start to our trip.

2026-06-30 via Nuitee
M
Michael couple gb
10
2026-06-29 via Nuitee
S
Samantha couple gb
10
2026-06-29 via Nuitee