Grand Hotel Baglioni

Hotels
8.6 (1958 reviews)
Piazza Unità Italiana 6 , Florence , it

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Children allowed

Facilities

Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
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Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Some rooms were hot
Beds were quite hard

Categories

Cleanliness
8.38
Rooms were clean & tidy, much larger than expected.
Service
8.85
Superb smiling & helpful staff, greeted with warmth.
Location
8.89
Superb location, 5 minutes away from the train station & tram stop.
Room Quality
8.34
Comfortable and clean rooms, but beds were quite hard.
Amenities
8.57
Included mobile phone in room with attractions and maps.
Value for Money
8.13
Good value considering amenities and location.
Food and Beverage
8.88
Fantastic buffet breakfast with great variety and views.
Overall Experience
8.75
Delighted with the stay and would recommend to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:47

Property Description

Luxurious Accommodation
Former residence of the Carrega Bertolini Princes, Grand Hotel Baglioni offers exclusive rooms elegantly furnished in Florentine style. Each room features parquet floors, high ceilings with wooden beams, and a smartphone for free calls and internet.

Rooftop Dining with a View
Indulge in breakfast and Tuscan cuisine at the B-Roof Restaurant while enjoying panoramic views of the dome of Santa Maria del Fiore and Giotto's Bell Tower from the terrace.

Historic Charm
Established in 1903, the Grand Hotel Baglioni boasts interiors adorned with frescos, paintings, historic photos, and statues, providing a glimpse into its rich history.

Experience luxury and history at Grand Hotel Baglioni. Book now for an unforgettable stay.

Important information:

Please note that the terrace is open from June until September. The terrace is only open in fine weather.

When traveling with pets, please note that the property only accepts pets weighing up to 10 kg.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 54 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for € 20 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for € 30 per person per night when using an existing bed.
    Children up to and including 11 years old stay for € 30 per person per night when using an available extra bed.
    People 12 years old and over stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1958 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.89
Room Quality: 8.34
Amenities: 8.57
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.75
A
Alan • couple • ie
10
2026-06-13 • via Nuitee
S
Siobhan • family_with_children • ie
10
2026-06-11 • via Nuitee
G
gadi • extended_group • il
7
Overall good
Pros:

Location

Cons:

Long walk to the room, poor maintenance, old , need renovations

2026-06-09 • via Nuitee
M
Merida • couple • us
3
Would never stay at this hotel again because of the staff and their terrible attitude
Pros:

Location was amazing

Cons:

The staff was unhelpful , not friendly and honestly felt like we are bothering them

2026-06-09 • via Nuitee
D
Dan • extended_group • us
10
Pros:

The property is central in Florence and within an easy walking distance to all the sites

2026-06-08 • via Nuitee
T
Tomoki • couple • jp
10
とてもよかった
Pros:

アップグレードしてもらった部屋はとても広く、無料のミニバーもありとてもよかった。
駅からのアクセスも、地下を出てすぐなのでスーツケースがあっても楽でした。
朝食会場からの景色もよかった。

2026-06-08 • via Nuitee
R
Roberta • couple • us
8
2026-06-08 • via Nuitee
S
SUDIPTA • family_with_children • gb
3
Not a value for money apart from good location
Pros:

Good location

Cons:

Ac is not working properly..
Bathroom door is not working properly..
Breakfast staffs are rude !!

2026-06-08 • via Nuitee
S
Sara • solo_traveller • sa
1
Extremely aggressive reception ruined any sense of comfort
Pros:

Distance to train station and hotel rooftop

Cons:

I am writing this review because the reception staff at this hotel managed to completely ruin what was supposed to be the final special night of my Italy trip.

I had deliberately chosen to splurge on Grand Hotel Baglioni even though I was checking in at 11 PM and checking out at 4 AM for an early flight. I knew I would only spend a few hours there, but I didn’t want to end my trip in a sad airport hotel. I really wanted a last beautiful and grand Italian experience before going home as a sort of ode to the whole trip.

Instead, I got some of the worst hotel service I have experienced in a very long time.

Let’s start with check-in. After a full day of traveling on regional trains from Tuscany, I was hoping check in would be smooth but no. Out of what felt like sheer stubbornness, I was made to unpack my luggage to retrieve my physical passport even though I had the government-issued digital version available. Then I was questioned about my visa status. I have entered Italy legally, stayed at multiple hotels throughout my trip, and somehow this became a lengthy discussion and interrogation at 11 PM. Make it make sense.

When I finally got upstairs, I discovered there was no information anywhere about room service, how to contact reception, or even how to use the phone. The phone had no labeled buttons. There was no directory. No guide. Nothing. I wanted to maybe order some room service but literally couldn’t figure out how to and of course was not about to go back down to the reception who had already put me off.

And this may be weird to note but the hand soap in the bathroom was honestly so unpleasant and foul smelling I ended up digging up my own shampoo to use as hand soap instead.

At check-in I was also told I had received a complimentary minibar upgrade, and I had softened up visibly because I thought this was his gesture of good will after being difficult with me and especially after realizing I was only staying for 4 hours.

2026-06-05 • via Nuitee
N
Niccolò • couple • it
10
Pros:

It is not the first time I go and won’t be the last one. The location, the hygiene, the service, the beautiful facilities full of historical photos and the locations are unparalleled.

Cons:

Nothing.

2026-06-04 • via Nuitee
M
Maria José • solo_traveller • es
9
Muy recomendable
Pros:

La ubicación y el desayuno. Tamaño de habitación. Silencio

Cons:

El espacio de la ducha era estrecho

2026-06-03 • via Nuitee
A
Artineh • solo_traveller • us
10
Pros:

Great staff, great location, great view, and wonderful breakfast

2026-06-03 • via Nuitee
W
Walter • family_with_children • it
5
Pros:

La posizione, la terrazza con vista sul centro, la colazione

Cons:

La camera non era quella che ho prenotato sul sito di Booling.com, l'albergo era pieno e dopo diverse discussioni con il personale di servizio ho dovuto mantenere la camera che mi hanno assegnato ma secondo me il rapporto qualità prezzo non era assolutamente favorevole. Hotel pieno di gruppi di turisti, in certi orari la hall è così affollata che non si riesce a sedersi, la qualità del servizio ne risente

2026-06-03 • via Nuitee
F
Fabrice • couple • fr
9
2026-06-01 • via Nuitee
M
Martha • extended_group • us
9
Very good
Pros:

Location

Cons:

It was as good as we expected.

2026-06-01 • via Nuitee
J
Joan • couple • us
10
2026-05-30 • via Nuitee
F
Faisal • family_with_children • sa
1
التعامل سيئ للغاية
Pros:

لايوجد

Cons:

موظفي الاستقبال سيئين للغايه لدرجة انتي حجزت غرفة كلاسيكيه عن طريق بوكينق ودفعت المبلغ الخاص بها وعند وصولي اعطوني غرفه صغير في السطح خارج مرافق الفندق بحجة ان الفندق ممتلئ وحين طلبت المدير المناوب حل لنا المشكلة وسلمنا الغرفه وقد استغرق ذلك وقت اطول لتسجيل الدخول مع ان الحل كان لديهم من الغير المعقول ان يكون موظفي الاستقبال هكذا لا انصح بشده السكن في هذا الفندق من الممكن ان تسكن بقيمته افضل منه في اليوم التالي غيرت سكني في فندق مجاور كان الاستقبال رائع ومتفهمين لم يتجاوز تسجيل الدخول 10 دقايق.

2026-05-29 • via Nuitee
S
Stefano • couple • it
10
Tutto molto bene, un soggiorno perfetto per visitare Firenze.
Pros:

La posizione e le camere.

2026-05-28 • via Nuitee
L
Laura • extended_group • us
10
2026-05-28 • via Nuitee
G
Ganbar • family_with_children • ae
8
2026-05-28 • via Nuitee