Collegian Hotel & Suites, Trademark Collection by Wyndham

Hotels
•
Trademark
6.9 (757 reviews)
1060 East Genesee Street , Syracuse , US
+1 315-476-4212

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great, convenient location near Syracuse University
Friendly and helpful staff; shuttle service appreciated
On-site restaurant/bar and nearby dining options
Generally good price/value for some guests
Several guests reported clean and comfortable stays
Cons:
Frequent cleanliness issues: dirty rooms, stains, bugs, smoky carpets
AC/HVAC problems, poor shower flow and shower curtain setup
Rooms are small, dated and sometimes have broken or uncomfortable beds
Lack of in-room amenities (no mini-fridge, few outlets) and inconsistent TV/coffee
Occasional rude staff reports and extra charges (overnight parking)

Categories

Cleanliness
4.5
Multiple reports of dirty rooms, stains, bugs in bed, hair on shower tile and pervasive smoky/stale carpets; cleanliness is a recurring negative.
Service
8.8
Numerous mentions of pleasant, friendly and helpful staff and shuttle service; isolated report of rudeness but overall service is a strength.
Location
9.3
Consistently praised for very convenient location near the university, walking-distance restaurants and attractions; a clear positive.
Room Quality
5
Rooms frequently described as small, dated and worn (broken bed frame, stained sofa, cramped corridors); several reports of uncomfortable beds and poor fixtures.
Amenities
6
Mixed/negative notes: missing mini-fridge, lack of outlets, poor TV/coffee setup, intermittent AC/HVAC failures; some on-site restaurant and shuttle available.
Value for Money
7.5
Several guests called it good value and price decent despite dated rooms; additional charges (e.g., $10 overnight parking) and room issues temper the value.
Food and Beverage
7.2
On-site restaurant/bar and generally positive mentions of food/places to relax; some complaints about poor coffee quality.
Overall Experience
6.9
Mixed overall: convenient location and friendly staff for many, but repeated cleanliness, room condition and HVAC/AC issues produce uneven stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodations
Experience comfort and style at Collegian Hotel & Suites, Trademark Collection by Wyndham. Each air-conditioned room offers modern amenities, with some featuring a spa bath and a cozy sofa for relaxation.

Convenient Location
Situated just 800 meters from Syracuse University, our hotel provides easy access to the campus and local attractions. Explore nearby dining options like the Salt Restaurant & Bar, offering gourmet cuisine in a laid-back setting.

Exceptional Services
Enjoy complimentary WiFi, airport shuttle service, and a 24-hour front desk for your convenience. Stay active at our on-site fitness centre or utilize our business facilities for any work needs.

Book your stay now at Collegian Hotel & Suites, Trademark Collection by Wyndham for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.9
Based on 757 reviews
Cleanliness: 4.5
Service: 8.8
Location: 9.3
Room Quality: 5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 7.2
Overall Experience: 6.9
W
Williams • family_with_children • us
6
Overall my stay was comfortable other than a few inconveniences.
Pros:

Staff, location, restaurant.

Cons:

No mini fridge in my room. Water from the tub sprayed all over the bathroom. Had to make sure the curtain was just right to keep water in the tub. Had to flip thru the channels on TV because there was no guide. Lack of outlets. Had to move coffee maker to the night stand to plug it in.

2026-10-29 • via Nuitee
R
Ronenn • solo_traveller • us
4
Disappointing
Pros:

Good location and lovely staff

Cons:

We had 3 rooms and 2 were dirty. Someone’s hair was stuck to the shower wall tile. The room AC didn’t work. Set to 62 but stayed at 71 for two days. Can’t open windows. Shutters partly broken.

2026-10-26 • via Nuitee
E
Ernest • solo_traveller • us
8
Business trip in and out. Very convenient
Cons:

Very short toilet

2026-10-21 • via Nuitee
M
Mark • extended_group • gb
10
Clean and comfortable stay
Pros:

Clean and good value for money

Cons:

Could not fault them on anything

2026-10-17 • via Nuitee
G
Gerald • extended_group • us
9
It was a very complimentary hotel .. just further away from where we wanted to be
Pros:

N/A

Cons:

Corridors and rooms were small; though very clean

2026-10-15 • via Nuitee
R
Rivera • solo_traveller • us
5
Cons:

Ac didn't work. Shower only had cloth curtain and poor flow

2026-10-13 • via Nuitee
M
Matthew • couple • us
10
Great location, great food and places to relax within walking distance
Pros:

Near the universities with easy spots to eat and relax nearby

2026-10-13 • via Nuitee
P
pakize eda • solo_traveller • tr
8
2026-10-09 • via Nuitee
B
BRA • family_with_children • us
1
Stay away.
Pros:

Bugs in the bed. Carpets that stunk up the hotel from years of smoke.

2026-09-14 • via Nuitee
M
Monica • solo_traveller • us
8
Convenient location
Pros:

Perfectly located for visiting Syracuse University. I appreciated the shuttle service.

Cons:

They could use new rugs or get rid of them completely.

2026-09-09 • via Nuitee
J
Jasmaine • couple • us
1
I would never stay here again
Pros:

it was clean

Cons:

The staff was absolutely rude. The best were not comfortable at all. It was as if you were sleeping on wood. The smoke detectors went off at 7 o'clock in the morning.

2026-09-05 • via Nuitee
K
Kris • family_with_children • sg
5
Hotel Needs Renovation But Great Location
Pros:

We booked a suite. It was plenty big for 2 adults and a toddler. And it was close to campus. Bed was clean as were the towels.

Cons:

Room is dated and a bit worn. The bed frame was broken and creaked all night. The sofa was stained. The HVAC system leaked water all night. The bathroom fixtures are also worn. The coffee machine spilled coffee and the coffee wasn’t very good. AND, we needed to pay $10 for overnight parking.

2026-09-04 • via Nuitee
K
Kathleen • couple • us
4
2026-09-03 • via Nuitee
G
Gina • couple • us
7
2026-09-03 • via Nuitee
A
adriana • couple • us
4
we came from out of town to enjoy the state fair and got a dirty room
Pros:

the staff was very pleasant

Cons:

room was dirty 2 separate times

2026-09-01 • via Nuitee
G
Gina • family_with_children • us
3
We would not stay there again
Pros:

The staff was very friendly and helpful

Cons:

The beds were uncomfortable, the bathrooms were not updated, the window looked out on a dump dumpster, there was a stain the bed, the faucet handle came off in my hand

2026-08-31 • via Nuitee
M
Mike M • solo_traveller • us
10
2026-08-30 • via Nuitee
T
Tracy • solo_traveller • us
7
2026-08-25 • via Nuitee
D
Debbie • solo_traveller • us
7
Cons:

The air conditioner did not work

2026-08-24 • via Nuitee
A
ALEJANDRO • couple • pe
7
Pros:

La ubicación

Cons:

Las instalaciones son antiguas.

2026-08-24 • via Nuitee