Mercure Norwich Hotel

Hotels
•
Mercure
7.6 (1050 reviews)
121 To 131 Boundary Rd , Norwich , gb
+44 1603 294330

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Ideal location
Cons:
Noisy doors
Food expensive

Categories

Cleanliness
7.86
Rooms were noted as clean, with a few mentions about dated decor.
Service
8.83
Staff were consistently described as friendly and helpful, providing good service.
Location
8.37
Ideal location for amenities and airport access.
Room Quality
7.32
Rooms were spacious and comfortable, but some areas could use updates.
Amenities
6.85
Basic amenities available but some guests felt they could be improved.
Value for Money
6.81
Food pricing noted as expensive, affecting overall value perception.
Food and Beverage
7.36
Breakfast quality improved but had some consistency issues noted.
Overall Experience
7.43
Overall, a positive experience despite some disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Convenient Location:
Located just 1 mile from Norwich Airport and 3 miles from the city centre, the 4-star Mercure Norwich Hotel offers easy access to both travel hubs and local attractions.

Modern Amenities:
The contemporary rooms are equipped with a flat-screen TV, Nespresso coffee machine, robes, slippers, and even a newspaper in some rooms, ensuring a comfortable stay for guests.

Exploration Opportunities:
With Norwich's historic cathedral, medieval streets, and nearby attractions like the Norfolk Broads and the Norfolk coastline, the hotel serves as an ideal base for guests looking to explore the cultural and natural wonders of the area.

Book your stay at Mercure Norwich Hotel now for a memorable and convenient experience!

Important information:

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1050 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.37
Room Quality: 7.32
Amenities: 6.85
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 7.43
S
Stephen • extended_group • gb
9
Pros:

Good location, friendly staff

Cons:

Nothing to dislike

2026-07-25 • via Nuitee
R
Robert • family_with_children • gb
9
Pros:

Easy to find, plenty of parking, great location. Real cleanm friendly greeting. All in all a good budget hotel.

2026-07-22 • via Nuitee
H
Haycock • couple • gb
6
The staff were lovely and the food in the restaurant was nice. The rooms were not up to standard though and we wouldn’t
Pros:

It was easy to find.

Cons:

The rooms are really tired. There was mould on the walls around the windows, I was woken by water dripping from the air con unit onto the bedside table. The bathroom needed a good clean, black mould around tiles and the shower had mould around it.

2026-07-21 • via Nuitee
K
Kathy • family_with_children • gb
6
Cons:

I didn’t like that there was no lift. The room was fine but too hot. Breakfast was ok, dinner was decent too.

2026-07-20 • via Nuitee
M
Maria • solo_traveller • gb
3
Pros:

Disabled parking

Cons:

No choice of Gluten free food.
No fridge in room.

2026-07-20 • via Nuitee
W
Wilkinson • solo_traveller • gb
8
Pros:

Location

Cons:

No lift

2026-07-19 • via Nuitee
M
Mitra • couple • gb
4
Friendly staff but outdated and tired hotel. Fine if you want somewhere near the town centre but otherwise I wouldn’t st
Pros:

Beds were comfortable and the staff were friendly and helpful

Cons:

The original room we were given smelt so bad, it was like a mixture of burnt plastic, cigarette smoke and body odour. Tried opening the window to see if it helps and didn’t make a difference, we asked for a different room which the staff were happy to accommodate but it wasn’t cleaned properly there was marks on the toilet and bath. Toiletries had to be provided upon request and there was no tissue box in the room. The hotel doesn’t have a lift and it’s incredibly dated and run down. Definitely not a 4 star by any means. The staff however were helpful and friendly so couldn’t fault them but overall, not the best experience.

2026-07-19 • via Nuitee
D
Dave • solo_traveller • au
7
2026-07-18 • via Nuitee
D
Debra • couple • gb
10
Def stay here again!
Pros:

Central to UEA for graduation. Bed was very comfortable air con worked well, shower was really good. Breakfast was really nice!!!

Cons:

Can’t think of anything we didn’t like or can fault.

2026-07-18 • via Nuitee
C
Cynthia • extended_group • gb
10
Amazing hospitality.
Pros:

Very welcoming, all rooms were ready for early check in

Cons:

Nothing

2026-07-14 • via Nuitee
P
Pauline • solo_traveller • gb
7
Fine for an overnight stay.
Pros:

Stayed as I was attending a workshop in the hotel. Comfortable bed. Good parking. Staff very pleasant.

Cons:

Rather dated. Carpets worn in places. But ok for one night.

2026-07-14 • via Nuitee
N
Nicky • solo_traveller • gb
7
Cons:

No outside space

2026-07-13 • via Nuitee
S
Susan • couple • gb
7
Comfortable room and only £8 for a taxi to the centre of town so good value.
Pros:

good size room, very comfortable bed and air conditioning was wonderful. Friendly and helpful staff

Cons:

Had to move tv to access aircon switch (on and off power switch on wall only). Remote would have been better as we needed to turn it off in the night.
Trouble with room card. First attempt wouldn't work any way round. Had to go back down stairs to reception to get it sorted and the communal areas were very hot so it was annoying. When we returned at night-time we had the same issue (although we may not have tried it both ways that time to be fair, as we were tired). After returning to reception to get it sorted a member of staff followed us back up and showed us a tiny arrow on the card, which we would never have noticed. A larger arrow would be helpful.
Noisy staff woke us up at 4am sorting out a room and talking very loudly!

2026-07-13 • via Nuitee
S
Stefan • couple • gb
8
Good value for money
Pros:

It’s location

Cons:

There was no lift, partner has mobility issues and had to walk up flights of stairs

2026-07-13 • via Nuitee
P
Peter • couple • gb
7
We did enjoy our stay
Pros:

Loved the room and Close to pub

Cons:

Room really needs a revamp as looks dated

2026-07-12 • via Nuitee
P
Pathfinder430642 • Business
10
Good Stay
Pros:

Arrived at the hotel, was warmly greeted by the reception staff (Catherine). They explained about all of the amenities and restraunt timings.
The room was clean and tidy, and the big bonus was the A/C that was in the room, as the weather was hit.

2026-07-09 • via Tripadvisor
X
X4695TRcraigp • Business
10
Hotel stay
Pros:

We had a lovely two-night stay at the Mercure Norwich Hotel. The room was clean, comfortable, and had everything we needed for a relaxing break. All of the staff were friendly, welcoming, and always happy to help, making us feel well looked after throughout our stay.

Breakfast was excellent, with a great selection of hot and cold options, and the hotel was in a convenient location with plenty of parking. Overall, it offered great value for money, and we wouldn’t hesitate to stay here again. Thank you to the whole team for making our visit so enjoyable! Kathrine behind the reception was really lovely and helpfull.

2026-07-09 • via Tripadvisor
A
Alan • couple • gb
5
It was disappointing, and we would not stay there again.
Pros:

Quite convenient for getting around Norwich without going into the centre. Handy for visiting places to north and west, and the airport.

Cons:

Poor situation at entrance to a commercial estate.
Dropped food on carpet in restaurant when we arrived. We informed waitress immediately. Dropped food ( a breakfast sausage) was still there by Table 28 when we had our final breakfast three days later, together with bits of pastry from a previous day's breakfast left on the carpet in clear view.
The staircase leading to the first floor were not kept clean. The same dirt was left on them for at least a couple of days.
There was no toilet brush in the bathroom, and the double toilet roll holder was inexplicably mounted below knee height, adjacent to the wc, instead of at the side, higher up.
The metal wall-mounted lamps over the bed were far too too low, and we both banged our heads on them when sitting up in bed.
The food available in the Brasserie was disappointing. Luckily we found a great pub in nearby Eaton, which served really good food, so we had our evening meal there three times during our four night stay.

2026-07-08 • via Nuitee
J
Jun • solo_traveller • gb
8
2026-07-08 • via Nuitee
A
Ashley • solo_traveller • gb
3
Old and tired
Pros:

Staff very friendly

Cons:

Hotel old and dilapidated. Carpets, furniture, everything in the rooms is knackered. In complete need of an overhaul.

2026-07-07 • via Nuitee