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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Special diet menus - on request
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Airport shuttle (free)
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Wine/champagne
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location:
Located just 1 mile from Norwich Airport and 3 miles from the city centre, the 4-star Mercure Norwich Hotel offers easy access to both travel hubs and local attractions.
Modern Amenities:
The contemporary rooms are equipped with a flat-screen TV, Nespresso coffee machine, robes, slippers, and even a newspaper in some rooms, ensuring a comfortable stay for guests.
Exploration Opportunities:
With Norwich's historic cathedral, medieval streets, and nearby attractions like the Norfolk Broads and the Norfolk coastline, the hotel serves as an ideal base for guests looking to explore the cultural and natural wonders of the area.
Book your stay at Mercure Norwich Hotel now for a memorable and convenient experience!
The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Guest Reviews
Arrived at the hotel, was warmly greeted by the reception staff (Catherine). They explained about all of the amenities and restraunt timings.
The room was clean and tidy, and the big bonus was the A/C that was in the room, as the weather was hit.
We had a lovely two-night stay at the Mercure Norwich Hotel. The room was clean, comfortable, and had everything we needed for a relaxing break. All of the staff were friendly, welcoming, and always happy to help, making us feel well looked after throughout our stay.
Breakfast was excellent, with a great selection of hot and cold options, and the hotel was in a convenient location with plenty of parking. Overall, it offered great value for money, and we wouldn’t hesitate to stay here again. Thank you to the whole team for making our visit so enjoyable! Kathrine behind the reception was really lovely and helpfull.
Quite convenient for getting around Norwich without going into the centre. Handy for visiting places to north and west, and the airport.
Poor situation at entrance to a commercial estate.
Dropped food on carpet in restaurant when we arrived. We informed waitress immediately. Dropped food ( a breakfast sausage) was still there by Table 28 when we had our final breakfast three days later, together with bits of pastry from a previous day's breakfast left on the carpet in clear view.
The staircase leading to the first floor were not kept clean. The same dirt was left on them for at least a couple of days.
There was no toilet brush in the bathroom, and the double toilet roll holder was inexplicably mounted below knee height, adjacent to the wc, instead of at the side, higher up.
The metal wall-mounted lamps over the bed were far too too low, and we both banged our heads on them when sitting up in bed.
The food available in the Brasserie was disappointing. Luckily we found a great pub in nearby Eaton, which served really good food, so we had our evening meal there three times during our four night stay.
Staff very friendly
Hotel old and dilapidated. Carpets, furniture, everything in the rooms is knackered. In complete need of an overhaul.
The staff were friendly
It’s very dated, cracked and a bit grimy in places. Can’t change temp on the aircon. Light pull in the bathroom was frayed and dirty
The room was exceptional spatious and clean.
It was comfortable. East to find.
Food was nicer
People were very friendly and helpful
No lift
Location, room and staff was lovely
Food in restraunt was over priced and poor. Half the items was off the menu and the food received was overcooked and not pleasant. Ended up eating out.
Air con didn't work, not the standard of other Mercure hotels I have stayed in
Good value for the money
Not applicable
The hotel was lovely and really suited our needs visiting family, excellent location, staff were so lovely especially Julie at breakfast time. Food was lovely and amazing selection all sorts in the morning. Will definitely be staying again.
N/A
Air conditioning was a god send in this heat wave we just had. Clean room, comfortable beds, tea and coffee. Hotel is very dated but the rooms were spacious and had everything we needed.
Space facilities staff
Old!!
The staff were so lovely and so helpful
No air conditioning. Our room was so, so, so hot that it made us feel quite unwell and we had only a couple of hours sleep. It was unfortunate that there was a heatwave at the time. For the price I would expect a hotel with Aircon especially as we were placed upstairs. The window opening was tiny. We were so uncomfortable we nearly considered sleeping in our car in the carpark. The staff were lovely and did their best. Just a shame that the hotel is so dated. Our stay should have been a bit cheaper in my opinion. The food is expensive as well. I'm sure if there wasn't a heatwave at that time we might have been more comfortable.
A pleasant surprise on checking in was finding that my room had air conditioning, which made a big difference to my stay. After a busy week, I enjoyed the most comfortable night's sleep I've had in days, with a quiet room and a very comfortable bed. I woke up feeling refreshed, recharged, and ready for the day ahead. A great stay, and I would happily return to the Mercure Norwich.
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