Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Hotels
8.3 (3382 reviews)
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah , Kuantan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Kid-friendly facilities
Friendly staff
Cons:
Smelly in-room coffee chair
Strict pool rules

Categories

Cleanliness
7.59
The in-room coffee chair had a lingering smell, suggesting cleaning issues.
Service
8.56
Staff were described as friendly and efficient, though there were issues with responsiveness.
Location
9.1
The hotel is well-located with access to a nice beach for family activities.
Room Quality
8.05
Rooms were newly renovated and comfortable as noted by several reviewers.
Amenities
8.08
Kid-friendly facilities were enjoyed, but pool rules could be improved.
Value for Money
8.54
Affordable spa services and reasonably priced poolside food.
Food and Beverage
8.09
Breakfast had a wide variety but was considered ordinary by one reviewer.
Overall Experience
8.36
Overall enjoyable family vacation despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Beachfront Paradise
Discover relaxation and luxury at Swiss-Garden Beach Resort, Kuantan with its 6 dining options, tennis courts, and a free-form outdoor pool.

Refurbished Accommodation
Experience the newly refurbished rooms offering a range of accommodation options from Deluxe Rooms to spacious suites with stunning views.

Dining and Leisure
Indulge in delicious meals at Swiss Deli, sip cocktails at Malibu Club, and unwind in the outdoor hot tub. Enjoy beach relaxation or family fun at the kids pool with water slides.

Book now to create unforgettable memories at Swiss-Garden Beach Resort, Kuantan.

Important information:

From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents (MY PR Card is exempted) are exempt.

Children aged 11 years and below stay for free when using existing bedding. Breakfast is not included.

The spa will be temporarily closed for refurbishment until June 30, 2026.
The outdoor jacuzzi is temporarily closed for maintenance until June 30, 2026.




Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Spa/wellness center is closed from 2026-06-30 until 2026-04-29
Hot tub/jacuzzi is closed from 2026-06-30 until 2026-04-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for MYR 54 per person per night when using an available cot.
    People 12 years old and over stay for MYR 194.40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3382 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
A
Aiman Syamim • couple • my
10
2026-06-13 • via Nuitee
M
Marsyidy • family_with_children • my
8
Definitely worth it.
2026-06-13 • via Nuitee
H
Harry • family_with_children • nl
9
Pros:

Fijn hotel, vriendelijk personeel, uitstekend ontbijt

Cons:

Nvt

2026-06-13 • via Nuitee
K
Khairul Hakim • solo_traveller • my
8
2026-06-13 • via Nuitee
K
Kok • solo_traveller • my
7
2026-06-12 • via Nuitee
A
Anissa • family_with_children • my
7
2026-06-11 • via Nuitee
S
sabarudin • solo_traveller • my
8
2026-06-11 • via Nuitee
M
MOHD ALIAS • solo_traveller • my
9
2026-06-11 • via Nuitee
Z
ZULKARNAIN • extended_group • my
10
Happy
Pros:

Nice hotel..

Cons:

All good

2026-06-10 • via Nuitee
A
Ahmad • solo_traveller • my
8
2026-06-10 • via Nuitee
L
Lee • couple • sg
6
Couple trip
Pros:

Resort is near the beach. Front desk staff are friendly and warmth especially Nasri who brought us to check on the suite room. Breakfast was a spread too. We were lucky to come after Malaysia school holidays were over as the resort has low occupancy rate when we were there. The restaurant and other areas were not crowded. The staff responded fast when we requested their services.

Cons:

The housekeeping department needs to upscale their staff. Our suite room was not equipped with body wash and shampoo when we checked in. Then, the drainage at the bathroom was choked. We had to call the resort and technician came to clear it. There was also a crack on the toilet seat! I wonder if the housekeeper did his work properly or not. The last straw was we found a live cockroach crawling on the ceiling in our room! We called up the housekeeping dept immediately and they found two holes on the sides of the ceiling. He told us all rooms have the holes for the pipes. The housekeeping staff did not see the cockroach as they suspected it might have gone into the hole. Hence they sprayed bygone into the holes. We requested to have a change of room and the resort gave us a room one floor below. They then blocked the holes on the ceiling with papers. The next morning we saw a dead cockroach at our balcony. We guessed it must b the same cockroach that we saw the night before. I am sorry but I don’t think I will come back again. The resort is 30 years old and recently undergone major renovations.

2026-06-10 • via Nuitee
S
Sara • extended_group • my
10
Nice room , facilities and of coz food
Pros:

The ambience and surrounding

Cons:

None

2026-06-10 • via Nuitee
F
Fatin Nur Amirah • couple • my
10
2026-06-09 • via Nuitee
T
Teo • solo_traveller • my
8
2026-06-09 • via Nuitee
Y
Yuvithra Devi • extended_group • my
7
2026-06-09 • via Nuitee
A
Abdul Hadi Bin • family_with_children • my
8
2026-06-09 • via Nuitee
M
Mohamad Razib • solo_traveller • my
10
2026-06-09 • via Nuitee
N
Nisbar • family_with_children • my
9
2026-06-09 • via Nuitee
N
Nazmi • family_with_children • my
10
Pros:

The staff upon checking in was very helpful and friendly, room was so nice and comfy and the facilities (pool, access to the beach) was very entertaining for my kids. will come again in the future !

Cons:

none

2026-06-08 • via Nuitee
Z
Zatul Akmar • family_with_children • my
8
Pros:

I enjoyed the breakfast

2026-06-08 • via Nuitee