Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Hotels
8.3 (3543 reviews)
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah , Kuantan , my
+60 9-548 8288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kid-friendly facilities
Friendly staff
Cons:
Smelly in-room coffee chair
Strict pool rules

Categories

Cleanliness
7.59
The in-room coffee chair had a lingering smell, suggesting cleaning issues.
Service
8.56
Staff were described as friendly and efficient, though there were issues with responsiveness.
Location
9.1
The hotel is well-located with access to a nice beach for family activities.
Room Quality
8.05
Rooms were newly renovated and comfortable as noted by several reviewers.
Amenities
8.08
Kid-friendly facilities were enjoyed, but pool rules could be improved.
Value for Money
8.54
Affordable spa services and reasonably priced poolside food.
Food and Beverage
8.09
Breakfast had a wide variety but was considered ordinary by one reviewer.
Overall Experience
8.36
Overall enjoyable family vacation despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Beachfront Paradise
Discover relaxation and luxury at Swiss-Garden Beach Resort, Kuantan with its 6 dining options, tennis courts, and a free-form outdoor pool.

Refurbished Accommodation
Experience the newly refurbished rooms offering a range of accommodation options from Deluxe Rooms to spacious suites with stunning views.

Dining and Leisure
Indulge in delicious meals at Swiss Deli, sip cocktails at Malibu Club, and unwind in the outdoor hot tub. Enjoy beach relaxation or family fun at the kids pool with water slides.

Book now to create unforgettable memories at Swiss-Garden Beach Resort, Kuantan.

Important information:

From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents (MY PR Card is exempted) are exempt.

Children aged 11 years and below stay for free when using existing bedding. Breakfast is not included.

SPLASH KIDS’ POOL are closed temporarily from 16-08-2026 to 20-08-2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Aug 16, 2026 until Thu, Aug 20, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Location

Guest Reviews

8.3
Based on 3543 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
Z
zaleha • extended_group • my
8
2026-08-22 • via Nuitee
M
MARZOUK • family_with_children • fr
7
Rapport qualité prix moyen.
Pros:

Excellent petit dej

Cons:

La plage avec les méduses.

2026-08-22 • via Nuitee
S
Steven 06 • solo_traveller • fr
1
Pros:

Jai rien aimer , c'était horrible, la piscine était verte , le personnel mauvais, je dérangeait on dirait
Chambre faite a 18h
Buffet tres mauvais, les couloir on dirait des dortoir , les porte des chambre on dirais des porte de garage
Pas de maître nageur pour surveiller les enfants a la piscine
Le personnel tres non chalent
Pas d activité proposer par l hotel
Les bord de la piscine jamais nettoyer
Aucun service

Cons:

Tous était nulle
Franchement tres mauvais hotel
Le personnel es très mechànt il grimace quand vous demander quelque chose, on dirais on dérange.
Les buffets tres mauvais, et a la carte pareil
La chambre faite a 18h 19h du jamais vu
Piscine tres sale ,elle a virer au vert a la fin incroyable
Hotel tres cher pour rien et c es loin d êtres un 5 etoile totalement faux
C es max 1 etoile.
Il es tres mal placer rien autour et pas d activité proposer par l hotel
Fuyer
Vous verrez les photo parle toute seule
On vera même la différence entre la piscine enfant et adultes
Elle a virer au vert au début tres sale et après il l'on laisser a l abandon
Incroyable

2026-08-21 • via Nuitee
S
Siti • solo_traveller • my
9
2026-08-21 • via Nuitee
T
Tina • couple • au
10
Excellent stay at the beach resort!
Pros:

Great location- right next to the beach.
Room was clean and bed was very comfortable.
Good variety for breakfast.
Staff were very friendly and helpful.

Cons:

NA

2026-08-20 • via Nuitee
N
Nazim • solo_traveller • fr
10
2026-08-20 • via Nuitee
H
Husni • couple • my
8
2026-08-20 • via Nuitee
N
Norzaila • family_with_children • my
9
2026-08-20 • via Nuitee
B
Beniamimmo • solo_traveller • it
8
Pros:

Colazione, camera accogliente, struttura pulita e con lavori di manutenzione in atto, anche se la buona volontà c'è, ma, per fare un esempio, se una piastrella si rompe non puoi rappezzarla con un po' di cemento o cambiarla con una simile, va sostituita con una uguale. Siamo molto lontani dalle 5 stelle.

Cons:

Vedi sopra. Aggiungo che il personale è gentile, ma alcune volte pedante.

2026-08-20 • via Nuitee
T
Thijs • family_with_children • nl
10
2026-08-19 • via Nuitee
R
Roslina82 • solo_traveller • my
10
2026-08-19 • via Nuitee
W
Wiebke • solo_traveller • de
10
Pros:

Schön eingerichtete Zimmer, sehr gemütlich.
Das Personal ist stets freundlich und zuvorkommend! Der Pool für die Kids wurde gerade renoviert. Das Meer und der Strand sind sehr schön! Das Frühstück war das beste auf unserer Reise! Vielen Dank!!!

2026-08-19 • via Nuitee
J
Josef • family_with_children • de
10
Absolut empfehlenswert!
Pros:

Alles sauber, toller Strand, riesiges Frühstücksbuffet, Personal durchgehend sehr freundlich!

2026-08-19 • via Nuitee
M
Mª LUISA • family_with_children • es
8
2026-08-18 • via Nuitee
N
Nyen Nyen • solo_traveller • my
8
2026-08-18 • via Nuitee
F
Fadhli Fozi • family_with_children • my
9
Pros:

The check in process is smooth. The beach is clean. the breakfast is nice.

Cons:

No mini market to buy snacks or drink

2026-08-18 • via Nuitee
A
assim • solo_traveller • sa
5
Cons:

طلبنا بطانيات زياده قالوا ما فيه الا بطانيه وحده لكل غرفه فقط

2026-08-17 • via Nuitee
O
Ono • solo_traveller • my
10
Pros:

設備が綺麗

2026-08-17 • via Nuitee
A
ABD RAOFF • extended_group • my
9
2026-08-17 • via Nuitee
M
Manu • family_with_children • my
9
2026-08-16 • via Nuitee