Homewood Suites by Hilton Phoenix-Chandler

Hotels
•
Homewood Suites by Hilton
8 (297 reviews)
7373 West Detroit Street , Chandler , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious rooms
Comfortable bedding
Convenient location
Cons:
Unfriendly staff
Additional parking fees
Cleanliness issues

Categories

Cleanliness
7.21
Rooms were reported as dirty upon arrival with bathtub stains.
Service
7.68
Mixed reviews; front desk staff described as unfriendly and rude.
Location
8.72
Easy to find location with amenities like Denny's next door.
Room Quality
8.17
Spacious rooms with comfy pillows, although some beds were reported broken.
Amenities
8.2
Well-equipped with basics like shampoo and lotion, but lacking in some requests for room service.
Value for Money
8.16
Decent value considering price and basic accommodations.
Food and Beverage
7.71
Breakfast was limited and not refilled properly, leading to some disappointment.
Overall Experience
8.18
Comfortable stay; however, several issues with service detracted from experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:52

Property Description

Luxurious Suites with Kitchenettes:
Experience comfort and convenience in our one- and two-bedroom suites at Homewood Suites Phoenix/Chandler, complete with kitchens and separate seating areas. Some suites even feature cozy fireplaces, perfect for a relaxing evening.

Relaxation and Recreation:
Unwind by taking a dip in our outdoor heated pool or rejuvenate in the soothing whirlpool. Guests can also stay active at our 24-hour fitness center or simply enjoy the beautiful Arizona weather in our outdoor spaces.

Convenient Amenities and Services:
Start your day right with a delicious breakfast served daily. Stay connected with complimentary Wi-Fi and wired Internet access, and take advantage of our laundry facilities during your stay. Plus, with easy access to Interstate 10 and nearby attractions, your stay at Homewood Suites Phoenix/Chandler will be unforgettable.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8
Based on 297 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.18
D
Deb • couple • us
9
Pros:

it was very close to everything we wanted to do

Cons:

I was not thrilled with the fact that they charge you $15 a day to park there

2026-05-26 • via Nuitee
T
Thao • extended_group • us
9
Excellent
Pros:

Good

2026-05-25 • via Nuitee
I
Ismael • solo_traveller • es
10
2026-05-18 • via Nuitee
A
Art • couple • gb
10
Very nice staff - motivated to see that we were happy.
Pros:

Breakfast was amazing. Able to vary the food every day.

2026-05-13 • via Nuitee
P
Patty • solo_traveller • us
8
Pros:

Suite was nice. The separate living room an kitchen were nice and comfortable.

Cons:

The hygiene dispenser were low

2026-05-13 • via Nuitee
C
Charde • family_with_children • us
5
We could not get into our room the first or late morning or of second day, due to our door needing to be reprogrammed. A
2026-04-20 • via Nuitee
T
Tzyviah • extended_group • us
9
2026-04-09 • via Nuitee
J
Jerry • solo_traveller • us
8
2026-04-01 • via Nuitee
H
Heather • family_with_children • us
4
Pros:

Bed was decent

Cons:

No pillows or blankets for the sofa bed. Called front desk. Had to go get the blankets. Was basically told “sorry, no pillows” - after a second call, he got us pillows. 5 people in the booking, room set up for 3, including towels. So then we had to get them as well.

2026-03-26 • via Nuitee
P
Patricia • family_with_children • us
8
Cumplió expectativas
Pros:

Atención

Cons:

Instalaciones algo viejas, en especial la alfombra

2026-03-25 • via Nuitee
J
Jeannette • couple • us
5
2026-03-24 • via Nuitee
A
Ana • family_with_children • rs
9
Felt like at home, friendly atmosphere
Pros:

A rare hotel where I felt like at home. I loved the family atmosphere in this hotel. Complementary breakfast was good. Tacos were very good according to my husband. I preferred chia seeds and oats. Coffee was whole day available. Swimming pool was ok, a bit chill in February, but Jacuzzi was warm enough. It was possible to open windows in the room for nice outside breeze.

Cons:

Kitchen utilities were partly available, I think on spoons, forks and knifes

2026-02-28 • via Nuitee
K
Karen • family_with_children • us
2
I will never stay here again!!
Pros:

It was near a lot of good restaurants and easy access to freeway.

Cons:

Understaffed and generally rude. Pool was cold and hot tub was lukewarm. Housekeeping did not come even though they said they clean every other day. Toilet clogged and front desk person expected me to unclog it! That is unheard of at a hotel. When asked to speak to a manager, the front desk person did not know who to direct me to and finally came up to unclog the toilet himself after I said I would go to another hotel. So much for being Hilton Honors member.

2026-02-23 • via Nuitee
D
Debra • solo_traveller • us
8
Cons:

Pool was cold

2026-01-31 • via Nuitee
S
Sheila • solo_traveller • us
10
Pros:

I loved the decor of the unit. I had a 1 bedroom king suite and it was wonderful. There is a full-size kitchen with a dishwasher. A pull out couch adds to your comfort. The high ceilings also make it more spacious. Not like others who have a low ceiling. And huge TV 's in the bedroom and living room area.
The location is right next to the Interstate 10 freeway, so you can get to wherever you need to go quickly. I will definitely stay here again, and I highly recommend this hotel to others. There is also a hot breakfast every day.

Cons:

There is really nothing I did not like. The bed was comfortable. The building is quiet at night, so you will get a comfortable night's rest.

2026-01-28 • via Nuitee
A
Anthony • family_with_children • us
8
Comfortable and nice
Pros:

The room was nice

Cons:

N/A

2026-01-16 • via Nuitee
P
Priscila • family_with_children • us
9
2025-12-30 • via Nuitee
S
Sarah • extended_group • gb
9
Would stay again .
Pros:

Easy location to find.
Denneys next door.
Spacious rooms and bathrooms with shower gel , shampoo, conditioner and lotion , even washcloths.
Really comfy pillows.

Cons:

Having to pay for parking is a bit of a rip off.
Hot water wasn’t that hot . I understand that water that is too hot is a liability but it could have been warmer .
Popcorn ceiling around the fan was really grubby.

2025-12-25 • via Nuitee
W
WA Jackson • couple • us
9
Pros:

Service was outstanding

Cons:

Had to pay for parking

2025-12-23 • via Nuitee
S
Santino • couple • us
9
2025-12-18 • via Nuitee