Homewood Suites by Hilton Phoenix-Chandler

Все было отлично

Having to pay $15/ night parking fee

None

⭐️ 1 STAR — Extremely Disappointing Experience

I have stayed at this hotel so many times that I’ve honestly lost count. The last time I stayed here was in July, and I returned again in August. Unfortunately, this was by far the worst experience I have ever had at this hotel.

I checked in on Friday, and as soon as I entered my room, I realized the air conditioning was not working. I immediately called the front desk, and an employee came to the room. He confirmed that they were having problems with the air conditioning.

I asked if he could move me to another room or have maintenance come and fix the problem. He simply told me no and said that there were no other rooms available. What was even more frustrating was that I could clearly see on the hotel’s app that there were rooms available.

He told me that if I didn’t want to stay in the room without air conditioning, the only thing he could do was cancel my reservation.

I was honestly about to cry. I had traveled from New Mexico with my two babies—one a newborn and the other only two years old. We were exhausted after traveling, and finding another hotel at the last minute was extremely difficult. I repeatedly tried to give him different options and asked him to please find some way to help us, but he never showed any intention of helping.

His attitude throughout the entire interaction was rude, dismissive, and even mocking. There was absolutely no empathy or concern for our situation.

I even asked him why, if they already knew they were having problems with the air conditioning, they had not notified me beforehand or canceled my reservation instead of letting me arrive with two babies and then leaving me to figure everything out myself. His response was that it was not his job and that it was the company’s responsibility.

He also told me that he recommended I not come back to the hotel because, in a few months, it supposedly wouldn’t even be usable because of how old it was.

No puedo opinar, porque cancelaron la reservación por problemas en el edificio con el aire acondicionado

it didnt mention anything about paying for parking which was dissapointing. the air conditioning in the room didnt work so we requested to swap rooms, the front desk said itd be a 2 queen room since we were in a king suite, the room ended up being a single queen and i still paid the king room price. the check in guy was a total creep and made us feel uncomfortable during check in, preventing us from wanting to go back again.

Everything else.
The rooms are filthy! Listen to me, they are FILTHY! Visible dust hangs from the "popcorn" textured ceiling.
There's dirt along the edges and corners of the walls. The room smells musty. The room's AC doesn't work, so there are portable ACs in the room that don't circulate enough air. In the middle of the night, the room filled with the scent of gas. The clerk said she could come and see what was wrong, but she was clueless too. She thought maybe the curtain was blocking the AC and that was causing it.

We won't visit again.

Nothing

I wish the bathrooms had locks on the doors😆.

Nothing

Muy mal el tema de la limpieza, cabellos en el baño, cosas abajo de las camas, muebles viejos