MainStay Suites

The mattress was sagging, the tv didn’t work in the bedroom, the room smelled like smoke, there wasn’t even a box of tissues.

Im 9 months pregnant and was put on the 3rd floor ans was told that the elevator doesn't work . Also had to throw away about $45 in food because the refrigerator sisnr work ans didn't know that until last night

The manager was very rude when I called to complain about the fact that we had to take the stairs to the third floor because the elevators hasn’t been uuworking in over three weeks, but what he said was only down for a couple of days. The owner was not trying to compensate. He was very rude. He asked me why was I calling him at such a late night after I checked in just very unpleasant I will never stay there again.

Their attitude.

The lobby smelled like marijuana. I did not feel safe. People sitting outside passing around a joint and a 5th in the common area. Just not a good feeling.

Dirty and windows leaked when raining

Elevator is broken

It was dirty . False advertising saying the offer breakfast and they have nothing for you the pool and hot tub doesn’t work. When we arrived we had made reservations and they told me they didn’t have any rooms available and the elevator was out I told them I couldn’t stay on the third floor because I had major back surgery I couldn’t carry Stuff to my room. The floor in our room was wet and dirty I thought at first they cleaned the carpet but that wasn’t it because it looked like the didn’t even vacuum it. There was dirty sheets on our bed they had not been change. The bath tub hasn’t been cleaned in a while there was dust and hair on corners of the tub by the tile walls and when you went to get in. The biggest disaster was getting flea bits . The biggest disappointment is they didn’t give back my deposit.

Customer service very rude no appreciation even if you stay for longer than three weeks.if you questioned them and correct them they retaliate by hiding your next booking as if you have not book. Lock you out for a long time without making any effort to consult booking.com. ar the same time as you to pay late fees you have no booking hete while your belongings are locked in the room you vone back from work. Very unprofessional

The filth

The elevator was broken and my room was on the third floor. My girlfriend has a broken foot so that was definitely not convenient at all considering she had to walk three flights of stairs.
I had to fix the toilet because the chain fell off of the rusty flush lever.
The mattress was very hard, as were the pillows.

No air conditioning. It was ridiculously hot. No elevator. Poor service. Couldn't check in, the staff said they could see the reservation but couldn't let me check in. I had to call Booking.com and they sorted things out. Very frustrating and I couldn't sleep because it was so hot.

Most unclean hotel I’ve ever stepped foot in. The good reviews really confuse me. Staff was kind, and welcoming. The room was comfortable, but the hallways reeked of weed and cigarettes. Dogs were barking in most rooms, fellow guests had zero cleanliness. Every door has stains or some sort of damage. The carpet in the hallways were covered in dirt and debris. Trash bags left outside of doors for hours. The whole place was just dirty.

No breakfast provided. Bathroom was very dirty, and safety measures were nonexistent, as the front desk gave a random woman a room key without verifying ID or any information.

Absolutely loved the access to plate pans silverware and privacy

Staff, room cleaniness, traffic drug and prostitution in 5he hotel