Homewood Suites by Hilton Boston - Peabody

Overall experience.

The various front desk attendents at the different shifts. No one is on the same page and all responses are we have to check with the manager.

The initial issue was we were informed we had checked in the day before on Thursday as we arrived on Friday afternoon. We originally had booked two nights but had canceled a week or so before. We had received an email reponse from the hotel themselves referencing our new arrival date of Friday. The attendent inform me we had both rooms for two nights and were being charged for. They said Bookings never confirmed or changed our reservation. I then showed them the copy of the confirmation email from the hotel. I was then told they would look into it. The next morning we were leaving at 6am for our event and i checked with the front desk only to be told nothing had changed.
At this time we were suppose to be picking up boxed breakfast to go that we had discussed both on calls before we arrived and in person at the hotel the day before. The morning attendent then informed me they do not do that and did not have anything ready for us.

Now for the hotel itself which we had booked a year in advance for our stay.
On arrival there was little to no parking due to construction fences closing off quite bit. The lobby had plastic up blocking off large portion of the lobby area along with protective paper on the rugs including the elevators. At the elevator was a printed sign indicating the pool area, the fitness center along with another area were all closed due to construction.
Now for the sixth floor and our rooms. The rugs are worn with lots of stains. The furniture had tears in the fabric and one rooms, the bed sheets were also torn. Both rooms the bathroom sinks were not draining and after a few minutes i was able to pull out large hair clumps that had built up blocking the pipes.

La ubicacion

Construction was going on with a remodel that we were unaware of. Getting around the hotel was not easy with plastic up everywhere. Our room was clean for the most part but could have been better, bathroom had half a roll of toilet paper so we had to go ask for more. It’s not a major issue, just inconvenient.

Wasn’t notified of renovations until 5 hours before check in, at least 3 advertised amenities were unavailable, AC stopped working after 1 day into trip, room was stuck at 82 degrees, luckily the windows opened but unfortunately due to the location this made the room extremely loud, but we had no alternative since the room was too hot without the windows opened. Many more things wrong with my stay. Water marks and damage in the room, makes me wonder what’s hiding beneath the surface.

We were not told until after we left our house, 6 hours before check in that the hotel was undergoing renovations, that there would be noise, dirt and dust kicked up. If I would have known before I would have planned better, but the noise and dust did me no justice. The fact is, it should have been stated to us when we first made the renovations or when the renovations started.

Suppose to be pet friendly, but there was no place for the pets to use the restroom. A fenced area with turf down could make all the difference.

The room and hotel were so hot! Like uncomfortable hot. Couldn't sleep, had to open a window which wouldn't open more than a crack. Also had a sign in for for no room service yet she came in while we were out and touched things!!!

We weren’t told the pool and the exercise room were closed for renovations which was partly the reason we booked that specific hotel, had I of known I would have booked somewhere else. My fiancé needed water therapy with an indoor pool because he has MS and this was partly the reason we needed a hotel with an indoor pool. The girl at the desk was a little rude when I told her we were checking in , and our room was missing items - a sponge to clean the dishes used - no body wash in the dispenser - etc things of that nature and then to make matters worse I sent a text thread out about some questions and no one responded. Also a little misleading that it states grub hub delivery cost are waved for staying at the hotel and what they fail to tell you is only if you spend a min of 50$. Just a lot of little things that lead to us not wanting to stay here again. Wouldn’t recommend it. I sent the hotel a complaint over these issues too and still haven’t heard back: the only person to respond in a timely manner was booking.com itself not the actually hotel. I’m still waiting for a response.

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Toilet didn’t work, no maintenance on site to handle toilet issue. Had to plunge my own toilet, which wasn’t even the issue, problem with tank on back of toilet. Didn’t like that the Hotel was under construction with no mention of it anywhere, and no mention of pool being closed. Would have chose different hotel if it had been noted anywhere

The pool was absolutely disgusting. I’ve never seen anything like this. Major constructions all around the hotel and inside made it very dirty and uninviting. Beds were so uncomfortable we have back pain for several days after.