Hilton Garden Inn Raleigh Durham Airport

Hotels
•
Hilton Garden Inn
8.1 (476 reviews)
1500 RDU Center Drive , Morrisville , US
+1 919-840-8088

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Close to airport / great location for short stays
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Good breakfast and convenient on-site restaurant (when operational)
Easy booking and on-demand shuttle (when working)
Accessible room features (grab bars); pet-friendly
Cons:
Unreliable shuttle service and long waits
Serious front-desk/key-card check-in error (security incident)
Reported restaurant kitchen fire
Limited or difficult parking; pool unavailable at times
Narrow showers, some worn fixtures and occasional room noise
Isolated but severe incident of guest dog attacking another guest

Categories

Cleanliness
8.8
Multiple guests commented that rooms were clean and comfortable; occasional minor issues (tired bathtub, squeaky bed) but overall cleanliness was consistently praised.
Service
7.5
Staff were frequently described as friendly and helpful, with specific praise for desk personnel (e.g., printing boarding passes). However there are notable service failures (poor shuttle reliability, a serious check-in/key-card error and some curt staff interactions) that lower this score.
Location
9
Location is a major strength—many guests praised proximity to the airport and convenience for short stays/travel, repeatedly noted as a key positive.
Room Quality
7.6
Beds and general room comfort were often praised, but there are recurring issues: narrow showers, awkward shower heads, occasional squeaky bed or untucked sheets, and a few worn fixtures.
Amenities
7.8
Amenities are generally useful (on-demand shuttle, lobby coffee/water, accessible rooms), but guests reported limited parking, pool closures/maintenance, and a reported restaurant kitchen fire which hurt perceived reliability.
Value for Money
8.5
Several guests explicitly called it good value for the price and appreciated convenient booking and included services for short stays, supporting a positive value perception.
Food and Beverage
7.4
Breakfast and the on-site restaurant received positive mentions (good breakfast, convenient restaurant), but the reported kitchen fire and mixed comments about paying for breakfast reduce confidence in F&B.
Overall Experience
8.2
Most stays were described as pleasant and convenient for short trips (clean rooms, helpful staff, airport proximity), but several serious negative incidents (room-key mix-up, dog attack, kitchen fire, noise for some) moderate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Indulge in comfort with a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker in every room at Hilton Garden Inn Raleigh-Durham.

Top-Notch Amenities
Take advantage of the indoor pool, gym, and 24-hour business center during your stay. Relax in private seating areas in the lobby or unwind by the outdoor fire pit.

Delicious Dining Options
Savor a delectable a la carte breakfast and dinner at The Great American Grill. End your day with a refreshing cocktail in a cozy atmosphere.

Experience convenience, comfort, and culinary delights at Hilton Garden Inn Raleigh-Durham. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 476 reviews
Cleanliness: 8.8
Service: 7.5
Location: 9
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 7.4
Overall Experience: 8.2
T
Theo • extended_group • us
8
2026-10-29 • via Nuitee
C
Carol • couple • us
10
Good value for the price.
Pros:

Close to the airport; easy to book, even from abroad;
nice, comfortable room; convenient restaurant; good breakfast; ease of checkout; nice staff

Cons:

Could use some upgraded carpet & paint color.

2026-10-25 • via Nuitee
J
jose • solo_traveller • us
8
Cons:

Shuttle service was poor. Waited half an hour at the airport

2026-10-25 • via Nuitee
J
Jean • couple • us
9
Easy and convenient
Pros:

Very helpful staff. Proximity to airport.

2026-10-23 • via Nuitee
S
Sandra • couple • us
8
Great hotel and close to the airport!
Pros:

Close to the airport and clean.

Cons:

Parking was limited.

2026-10-18 • via Nuitee
S
Steve • couple • us
8
2026-10-10 • via Nuitee
L
Linwood • couple • us
9
Pleasant
2026-10-09 • via Nuitee
V
Victor • solo_traveller • us
10
2026-10-08 • via Nuitee
D
Diane • couple • us
10
2026-10-08 • via Nuitee
F
Fredo • couple • us
9
Great!
Pros:

Everything

Cons:

N/A

2026-09-19 • via Nuitee
L
Lesley • couple • us
10
Really enjoyable
Pros:

The welcome

2026-09-16 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Bed was comfortable

Cons:

Staff was short with answers

2026-09-15 • via Nuitee
N
Nishil • solo_traveller • us
9
2026-09-15 • via Nuitee
J
Judith • couple • us
10
2026-09-14 • via Nuitee
H
Heather • solo_traveller • us
8
I’m glad I chose this place to stay a night near RDU. I’d recommend it for short stays.
Pros:

Great proximity to RDU, the on-demand shuttle Is nice, and the rooms are decent. There’s always hot water immediately and plenty of coffee/water in the lobby. Also it’s great that it’s a pet-friendly facility

Cons:

The showers are really narrow and it was extremely hard to move and adjust the shower head.

2026-09-13 • via Nuitee
O
Owens • couple • us
1
I would not recommend this hotel to anyone else based on this experience.
Pros:

It was just mediocre service all the way around.

Cons:

The desk clerk did not properly check us in. He took our card, gave us the coded card for room entry, yet markedus as a "no show". Therefore, at 9:30 when we were in bed, we were startled when another family entered our room with a keyed card, flipped on the light, and discovered their room was occupied. Such a frightening experience! I do feel that we need another night or 2 awarded to us for this terrible experience. It was frightening for both the guest entering the room and us.

2026-09-10 • via Nuitee
D
Dewana • family_with_children • us
5
Pros:

Location

Cons:

Squeaky bead

2026-09-09 • via Nuitee
A
Anthony • couple • us
9
It’s always nice when staying there.
Pros:

Did not eat

Cons:

N/A

2026-09-07 • via Nuitee
R
Ricardo • solo_traveller • br
10
2026-09-05 • via Nuitee
R
Randy • couple • us
10
Staff was awesome an the shuttle was so convenient
2026-09-05 • via Nuitee