DoubleTree by Hilton Hartford Downtown

Hotels
•
Doubletree by Hilton
7.5 (353 reviews)
315 Trumbull Street , Hartford , US
+1 860-728-5151

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Consistently praised staff: friendly, helpful, accommodating
Rooms and hotel described as clean
Convenient parking (accessible and reasonably priced by some)
Good location for transit/capitol/downtown; pet friendly
Comfortable beds reported by many guests
Easy check-in/check-out
Cons:
Mixed location safety: some guests report a problematic surrounding area
Room maintenance issues: sagging/low beds, noisy AC, TV/drain problems
Thin walls / noise from adjacent rooms and street
Food & restaurant/food court quality criticized
Value concerns: high price, parking charged separately, removed lobby coffee
Occasional booking/room assignment errors

Categories

Cleanliness
8.5
Multiple reviewers repeatedly note 'very clean' rooms and hotel; overall strong cleanliness impressions with few/no major housekeeping complaints.
Service
9.5
Staff frequently described as friendly, helpful and accommodating (easy check-in, attentive service); service is a clear strength across reviews.
Location
7
Location praised for convenience (near train, Capitol, downtown) but several guests mentioned a poor/unsafe surrounding area, so mixed sentiment overall.
Room Quality
6.5
Rooms are often described as comfortable and with good beds, but there are repeated issues: sagging/low beds, noisy AC, thin walls, TV/maintenance and drainage problems affecting room quality.
Amenities
7
Parking is frequently praised (accessible, reasonable), and pet-friendly policy noted, but missing/limited complimentary extras (coffee, breakfast) and some maintenance issues lower the score slightly.
Value for Money
6
Several guests felt the hotel was pricey for what was offered (parking charged separately, removed lobby coffee, perceived high rate), producing below-target value sentiment.
Food and Beverage
6.5
Multiple negative comments about restaurant/food court quality; a few guests expressed no issues, but overall F&B sentiment is underwhelming.
Overall Experience
9
Despite some location and room-quality negatives, many guests reported very positive stays, would return, and highlighted cleanliness and excellent staff—resulting in a strongly positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Connected to XL Center Entertainment Complex

Located in Hartford, our hotel is seamlessly connected to the XL Center Entertainment Complex, ensuring endless entertainment options right at your doorstep.

Modern Amenities and Dining Options

Each room at Hilton Hartford is thoughtfully equipped with conveniences like free WiFi, an MP3 docking station, and a coffee maker. Indulge in delectable dishes and craft beverages at Herb N' Kitchen with a full-service bar.

Leisure and Business Facilities

Relax and rejuvenate at our indoor pool and fitness centre, or stay productive at the business centre. With our prime location off Interstate 91 and Interstate 84, exploring nearby attractions like Bushnell Park is effortless.

Experience the best of Hartford at Hilton Hartford - book your stay now for a memorable trip!

Important information:

Please be advised that there is currently ongoing construction nearby the hotel that may result in elevated noise levels on weekdays from 7:00 am - 3:00 pm. We apologize for any inconvenience that this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Location

Guest Reviews

7.5
Based on 353 reviews
Cleanliness: 8.5
Service: 9.5
Location: 7
Room Quality: 6.5
Amenities: 7
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 9
H
Heather-Ann • couple • gb
8
2026-10-28 • via Nuitee
P
Pamela • couple • us
5
2026-10-19 • via Nuitee
H
Ha • extended_group • us
8
Pros:

직원이 친절 했어요. 청결 했어요.
특히 따뜻한 쿠키를 호텔 첵크인 할때
주었는데 맛있었어요~

Cons:

침대가 누우면 푸욱 꺼졌어요

2026-10-18 • via Nuitee
B
Barbie • family_with_children • us
10
the room was very comfortable. the hotel staff was very helpful.
Pros:

Parking was very convenient.

Cons:

I have no complaints.

2026-10-07 • via Nuitee
B
Barbie • solo_traveller • us
10
Pros:

Parking was great. The view from my room was perfect. I love to see the downtown area from my window

Cons:

I have no complaints

2026-10-07 • via Nuitee
S
Susan • extended_group • us
10
Greta location, clean, pet friendly, comfortable beds!
Pros:

Location was ideal. Pet friendly. Easy check in and out. Convenient parking. Comfortable beds. Clean

Cons:

Nothing

2026-09-14 • via Nuitee
P
Peter • solo_traveller • de
8
Gute Unterkunft für kurzen Aufenthalt
Pros:

Gutes Zimmer für eine Nacht
Nahe zum Capitol

2026-09-13 • via Nuitee
A
Arraga morillo • couple • us
10
Espectacular
Pros:

Todo está perfecto en el hotel

Cons:

Todo me gustó

2026-09-07 • via Nuitee
S
Susan • couple • us
8
Pros:

Parking very accessible to hotel and cost of parking very reasonable.

Cons:

Walls between rooms very "thin." Could hear conversations in adjacent room.
Bed mattresses not comfortable.

2026-09-04 • via Nuitee
M
Melinda • family_with_children • us
6
Was not good. Left early! Then I’m home In MA and someone tried to use my credit card tonight at 9
Cons:

Shower didn’t drain. Bed to low to floor.

2026-09-01 • via Nuitee
A
Afonso • couple • us
2
Pros:

good location

Cons:

messed up my room was supposed to have a room with a king size bed but said that they only had a room with 2 Queens and that they could not change the price even though it was on there end

2026-08-31 • via Nuitee
S
Summers • extended_group • us
7
2026-08-30 • via Nuitee
J
Jenna • extended_group • us
10
2026-08-30 • via Nuitee
J
jinyou • solo_traveller • us
10
2026-08-30 • via Nuitee
L
Liel • solo_traveller • us
10
Very good experience
Pros:

Very good location and very nice staff!

2026-08-28 • via Nuitee
M
Miriam • extended_group • us
7
I would stay her again
Pros:

Staff were friendly and it was convenient

Cons:

Parking price per day should be included in the room

2026-08-24 • via Nuitee
J
James • family_with_children • us
5
Pros:

Food at restaurant was horrible

Cons:

Food location

2026-08-18 • via Nuitee
S
Shanette • extended_group • us
8
2026-08-16 • via Nuitee
L
Lori • extended_group • us
9
Nice
Pros:

Very clean

Cons:

The AC in our room wasn’t working properly and it was 80 in the room

2026-08-16 • via Nuitee
K
Kelly • solo_traveller • it
10
2026-08-11 • via Nuitee