Hilton Jackson

It was clean and location is great.

I did not like anything.

Staff

Property needs some upgrades. But,it is fair

Staff were nice.

Did not have breakfast at hotel.

Being a loyal Hilton customer who travels over half the year and I’ve seen a lot of poor hotels. This one is near the top. You walk in the lobby and it appears to be a very nice place. Then as you get on the elevator, you realize there’s only one elevator out of four working and the lines are long to get on that elevator and it takes forever I would never have chosen the 11th floor had I known there was only one elevator working. The air-conditioning in the room would not cool the room down the hotel appears to be falling apart with mold, peeling paper and trim that’s coming apart. Went to get some ice and there is no ice machine and the floors that do have an ice machine they don’t work. You have to I could go on and on, but I’m gonna keep it short. You can read the rest of the reviews. They’re all spot on. Hilton should be ashamed to have this branded as a Hilton. Would be better branded as a days inn. down to the front desk to get ice and there was a long line of people getting ice or trying to check in.

Right off the highway and by places to eat

I am disgusted by what I experienced at this Hilton. This was, without question, the worst hotel I have ever stayed in, and there is no justification for this property remaining open.

Check-in was chaos. Your system was down, the line stretched nearly out the front door, and guests stood in a sweltering lobby with no air conditioning. After finally checking in, my room keys didn’t work. Another guest had just been given keys to an occupied room where four people were already inside, an outrageous and dangerous security failure.

I was moved twice because neither replacement room had working air conditioning.

When I finally entered a room, I was met with torn furniture, stained upholstery, missing light bulbs, rust-covered fixtures, a filthy bathtub, and a bathroom that smelled like dirty mop water. The attached photos speak for themselves.

This wasn’t “wear and tear.” It was neglect. It was unsanitary. It was unacceptable.

Hilton should be embarrassed to have its name associated with this property. I paid for a safe, clean hotel room and instead received a building that appears to have been abandoned by management. This property should be closed until it meets even the most basic standards of cleanliness, maintenance, and guest safety. I will never stay at another Hilton property.

No AC in the room every time I have to go into my room my key car wouldn't work one elevator work for 11 floors but not never come back here

The staff was the only thing positive, everything thing else was absolutely dismissal and well below Hilton standard. Each room the smelled horrible, I stayed in 2 because the air conditioner & refrigerator wasn't working in the first one. At the very least housekeeping should maintain the carpet in the room as well as the carpet in the hallway. The carpet in both room smelled like like sweaty feet and pet odor. Out of 4 only one elevator worked, the ice machine on my floor didn't work. A huge disappointment to the Hilton brand and definitely NOT a 3.5 rated hotel.

I travel frequently, and this is, without question, the worst Hilton property I’ve ever stayed in.

The experience started at check-in with a desk clerk who was rude and acted like guests were an inconvenience. From there, everything went downhill.

Out of four elevators, only one was operational—and calling it operational is generous. It jolts violently, the fire alarm randomly goes off, half the floor indicator doesn’t work, and it feels like you’re gambling every time you step inside.

Getting into the room is another adventure. The key card only works after what feels like standing on your head and performing a secret dance. Once inside, the air conditioning is essentially useless. I immediately set it to the lowest temperature, yet hours later the room was still 78 degrees. By 9:00 p.m., it had only dropped to 77 degrees. Sleeping in that is miserable.

We booked a room with two queen beds, yet the room had only one bath towel. That meant another trip on the “death trap” elevator just to get basic amenities.

The television didn’t work either—the entire screen was blue. Looking for another way to relax, we headed to the pool, only to find water that looked green enough to make us think twice about getting in.

The furniture throughout the hotel, especially the chairs in Fitzgerald’s and in the guest room, was absolutely filthy. They looked stained, worn out, and long overdue for replacement.

For $123 a night, I genuinely would have been better off staying at a truck stop. At least I would have expected fewer amenities and been less disappointed.

This hotel is in desperate need of renovations, better maintenance, and staff who understand hospitality. The Hilton name deserves far better than this property. I will never stay here again and cannot recommend it to anyone.

Nathan Neidhardt

this place is freaking disgusting, there is ZERO air conditioning 0/10 i do not recommend

You will have to pay for your room when you’re only trying to place a reservation, the “hold” is false. You will also pay an Incidental fee. There is no set fee for this. It’s an “estimate” based on whoever is serving you, i guess.

The incidental fee “applies to everyone”, yet when we got to our room, it was 80 degrees and the ac didnt work. The mini fridge also didnt work.

I chose Hilton because I’ve never stayed with Hilton before. I was expecting higher class, so im writing this so you don’t expect the same as us.

The pool was so green you couldn’t see the bottom of the 3ft portion.

Will never use Hilton again.