Hilton Garden Inn Hershey

Hotels
•
Hilton Garden Inn
7.1 (169 reviews)
550 East Main Street , Hummelstown , US
+1 717-566-9292

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff noted in multiple reviews
Good location near highways and restaurants
Clean pool and spa
Quiet, comfortable stays reported by some guests
Welcoming service at front desk in several reviews
Cons:
Rooms described as dirty with stains, crumbs, and possible mold
Poor housekeeping (including walking in on guests) and maintenance issues
Overbooking / no room on arrival reported
Breakfast quality and limited selection
Wear and tear of furnishings and carpeting
Instances of poor customer service and manager refusal to refund

Categories

Cleanliness
4
Multiple reviews report filthy rooms, stains on furniture, crumbs and possible mold; housekeeping issues cited.
Service
10
Staff frequently praised as friendly and helpful in several reviews, though isolated incidents of poor customer service and a rude manager were reported.
Location
9.7
Several guests noted the hotel is well located, close to highways, restaurants and described the location as quiet and convenient.
Room Quality
4.5
Guests described worn, stained furniture, cracked walls and an overall need for refurbishment; some rooms reported as uncomfortable.
Amenities
8.9
Pool/spa described as clean and nice by at least one guest; some public area furniture was noted as dirty which lowered the score slightly.
Value for Money
6.3
One review explicitly stated the hotel was 'not worth the price' and breakfast/quality did not meet expectations, yielding a below-average value score.
Food and Beverage
5
Breakfast criticized as minimal with hot food below par for the brand; some guests skipped breakfast entirely.
Overall Experience
8.4
Mixed overall: many compliment friendly staff and location, but significant cleanliness and some service failures produced varied guest experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location near Hersheypark
Located just 3 km from Hersheypark, the Hershey Hilton Garden Inn offers a free shuttle service to Harrisburg International Airport, making travel a breeze.

Comfortable Guestrooms with Modern Amenities
Relax in guestrooms equipped with refrigerators, microwaves, and coffeemakers. Work efficiently at spacious desks with ergonomic chairs for maximum comfort.

Relaxing Indoor Pool and Fitness Center
Unwind at the indoor pool or stay active at the on-site fitness center. Take advantage of the 24-hour business center, grab a snack at the convenience store, and enjoy evening beverage service in the lobby.

Book your stay at Hilton Garden Inn Hershey for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 169 reviews
Cleanliness: 4
Service: 10
Location: 9.7
Room Quality: 4.5
Amenities: 8.9
Value for Money: 6.3
Food and Beverage: 5
Overall Experience: 8.4
S
Stacey • couple • us
10
Great staff
Pros:

Everything was perfect

Cons:

Nothing

2026-10-30 • via Nuitee
I
Ioannis • couple • us
10
Will come again in the future
2026-10-23 • via Nuitee
A
Adam • family_with_children • us
10
Pros:

Thank You

2026-10-13 • via Nuitee
D
David • couple • us
8
2026-10-07 • via Nuitee
S
Sissoko • family_with_children • us
10
Great stay—clean, comfortable, and welcoming, with excellent service. I would definitely stay here a
Pros:

Nice quite and clean location..

Cons:

Quiet

2026-09-03 • via Nuitee
W
williamwO796OA • Solo travel
6
Adequate
Pros:

Hotel is well located and is close to major highways and places to eat. Staff members were very nice and customer oriented. Room was clean and adequately furnished. However, overall the Inn is showing wear and tear especially with respect to the carpeting. Breakfast left a lot to be desired. The hot food was below par for a Hilton Garden Inn and the selection was minimal. Certainly not worth the price.

2026-08-27 • via Tripadvisor
U
U8044HWemilyk • Family
2
Stay away
Pros:

I don’t know why someone would recommend this hotel. The first night we showed up and they didn’t even have the room and pretty much said sorry we overbook like the airlines. Came back the next night and the room was disgusting. The couch and chair cushions had stains. The pull out had crumbs and lm pretty sure mold. The mattress wasn’t even a mattress. We left.

2026-08-14 • via Tripadvisor
S
Susan • couple • us
8
2026-08-02 • via Nuitee
1
142tammies • Family
2
Poor customer service from Hilton.
Pros:

We requested an early check in. Told no problem. When we arrived at 12:15, we were told there was a storm the night before and apparently every room was booked and none were available for early check in. Ok. I asked if everyone checked out at the same time and not one room was ready. We were told no. We took a seat. Then , left for an hour. Returned at 1:00…..Dane story. No room ready. We had a 2:00 appointment and needed to refresh,…. We used the restroom and left at 1:35. No sooner got in the car and got a text for a room. Manager watched us walk out!!!! We were going to be late so we left. Cancelled the room. Asked for a refund. Told no by manager and corporate. Never had an issue with Hilton and do understand there is no guarantee for early check in but they were rude. Offered no solution. The furniture in the lounge was dirty. Never had an experience like this from Hilton.

2026-07-17 • via Tripadvisor
P
Patricia • extended_group • us
8
Could you email me a copy of invoice I paid?
Pros:

Did not eat breakfast. Location was substantial.

2026-07-02 • via Nuitee
J
Jeannine • couple • us
10
Pros:

Nice location and clean pool/spa. Great service

2026-06-29 • via Nuitee
I
Ihor • family_with_children • us
5
2026-06-26 • via Nuitee
X
xiphoid76 • Couples • Minneapolis, Minnesota
4
Really bad
Pros:

This was one of the worst HGI hotels I have been to as a lifetime diamond member which is sad because the brand is usually very good and the staff here was very nice - with the exception of housekeeping. Room was filthy. There was a foreign substance on the table by the bed, hairs and dirt everywhere. Room had cracks and stains over the walls. Couch was so old there was no vision left. It needed a total refurb.
Housekeeping walked in on us while sleeping and did not apologize. The alarm went off at 6 am - not Hiltons fault here but probably a previous guest. It was a really bad hotel which was a mistake we made as there are so many good hotels in the area. Front desk very friendly.

2026-05-27 • via Tripadvisor
T
Tracey • couple • us
10
2026-05-27 • via Nuitee
K
Kathryn • solo_traveller • us
8
Pros:

Easy to get everywhere. Friendly staff.

Cons:

Bathroom was used and not cleaned. Bedding was dirty. We needed to request a new room. Manager was defensive when our concerns were expressed.

2026-05-05 • via Nuitee
D
David • solo_traveller • ca
4
Obviously, they don’t want us back again. I will avoid the chain.
Pros:

The parking lot was nice

Cons:

We are on a 10 day trip staying in a new hotel every night. This was the worst that I’ve ever stayed in. The inside of the hotel is old and worn. Carpets may be clean, but they are old. Our bed look like somebody has slept in it prior to our arrival. No port to plug in my cell phone. Bedding was worn complementary bottles of water were two dollars each. Breakfast was included, but at the cost of $10 each toilet was extremely low, and we had to struggle to get the water tap on in the sink. Hinge on the door was 18 inches in length. Gave the impression somebody had tried to break him. Not comforting. Staff was friendly, but there’s not much they could do.

2026-04-28 • via Nuitee
B
Bonner • couple • us
8
My 4th time there and plan to return next year
Pros:

Location

Cons:

Comfy

2026-03-24 • via Nuitee
D
drY6823AR • Friends getaway
4
Will not return
Pros:

Broken pool, broken elevator, found someone’s underwear in my room, gross! Never again!

2026-03-16 • via Tripadvisor
Z
Zachary • couple • us
10
2026-02-10 • via Nuitee
T
TRINIDAD • family_with_children • us
9
2026-01-19 • via Nuitee