Hilton Garden Inn Rochester Downtown

Hotels
•
Hilton Garden Inn
8.5 (501 reviews)
225 South Broadway , Rochester , US
+1 507-285-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Clean facilities
Cons:
Parking issues
Noise disturbances
Hard beds

Categories

Cleanliness
7.83
Some rooms had issues such as odors and stained carpets.
Service
9.3
Staff were described as friendly and helpful, contributing positively to the experience.
Location
9.34
Excellent location near Mayo Clinic and various amenities.
Room Quality
7.79
Reported issues with room comfort including hard beds and noise disturbances.
Amenities
8.32
Facilities were mentioned positively, though some amenities were lacking, such as breakfast options.
Value for Money
8.78
Overall a good value given the location and staff quality.
Food and Beverage
7.83
Breakfast options were noted as poor in some reviews.
Overall Experience
8.8
Generally positive experiences despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:55

Property Description

Convenient Amenities and Services

Connected to the Mayo Clinic via skywalk, Hilton Garden Inn Rochester Downtown offers a free shuttle service to the clinic and nearby hospitals. The hotel boasts an indoor pool, fitness centre, and a 24-hour business centre, ensuring guests have everything they need at their fingertips.

Delicious Dining Options

Start your day with a freshly prepared breakfast at the Great American Grill, and grab snacks or in-room meal options from the Pavilion Pantry. Whether you're in the mood for a hearty meal or a quick bite, the hotel has you covered.

Comfortable and Tech-Savvy Rooms

Relax in guestrooms and suites equipped with free high-speed internet, hospitality centers with microwaves, refrigerators, and coffee makers. Wind down by watching HBO channels or playing video games for ultimate relaxation.

Book your stay at Hilton Garden Inn Rochester Downtown for a seamless and enjoyable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RST

Location

Guest Reviews

8.5
Based on 501 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
J
Jeannie • extended_group • us
10
Very nice
Pros:

The staff - desk and cleaning were excellent!!!!
Terra - so helpful.
The breakfast was overpriced but again the staff was attentive.

2026-09-19 • via Nuitee
T
Trey • couple • us
3
Location was good to proximity to Mayo. However, the lack of noise insulation and uncomfortable beds makes a place we w
Pros:

The staff was very helpful

Cons:

Even being on the 6th floor, you could hear every vehicle moving below and it was so loud it was hard to sleep. Also, the beds were hard and painful. My wife had to use Advil throughout the day her back hurt so much when she got up. They send you a text during your stay to see how it is and when I said there were issues, they asked when I was available for a call for them to address the issues. I provided times and they never called.

2026-09-16 • via Nuitee
B
Burd • solo_traveller • us
7
Decent
Pros:

Location and staff.

Cons:

The tv quality was terrible.

2026-09-15 • via Nuitee
C
Christopher • couple • us
8
2026-09-15 • via Nuitee
C
Carrie • couple • us
3
2026-09-08 • via Nuitee
L
Lisa • couple • us
3
I have stayed here several times before and it was great, but it has changed for the worse and I won’t return.
Pros:

Location to Mayo was fantastic. Their breakfast is awesome especially with Darth Vader

Cons:

The room smelled so bad. Carpet was very dirty. People at front desk were very rude, several times.

2026-09-06 • via Nuitee
T
Theresa • solo_traveller • us
10
Pros:

The room was very nice and clean. It is very close to the Mayo Clinic. The staff are all very friendly and helpful. Will continue to stay there when there are Dr visits.

2026-09-04 • via Nuitee
E
Emmie • solo_traveller • us
9
Pros:

Staff was very helpful and the room was very comfortable and clean.

2026-09-04 • via Nuitee
K
Katie • couple • us
8
Pros:

Central to where we needed to be. Easy access and parking!

Cons:

A little noisy during weekend.. but that’s what it is!!

2026-09-04 • via Nuitee
H
Hodge • couple • us
10
Would have liked to close off light from signs across street (darkening shade didn't cover complete)
Cons:

I wish there could have been even a continental breakfast offered with the price of the stay... since it was $180, but getting a $20 breakfast per person seemed like a tough pill to swallow after paying THIS MUCH...

2026-09-01 • via Nuitee
R
Richyne • couple • us
10
Location and room comfort was great
Pros:

Great

Cons:

Nothing

2026-08-30 • via Nuitee
D
Don • solo_traveller • us
10
2026-08-19 • via Nuitee
K
Keith • couple • us
8
All good except for parking issues.
Pros:

Breakfast was very good. Staff was friendly and professional. Hotel and room were very clean. A very nice hotel

Cons:

Parking. No onsite parking unless you use the valet service. Was told I could park down the street at a public lot but would have to pay for parking. After checking out I saw a $25 charge for the valet parking. No mention during booking or during my stay about additional parking fees.

2026-08-17 • via Nuitee
S
Sherry • solo_traveller • us
5
ok place to stay ut definitely not worth the cost
Pros:

location, nice showers

Cons:

rooms, beds

2026-08-13 • via Nuitee
L
Ludlow • solo_traveller • us
10
2026-08-13 • via Nuitee
S
Steven • couple • us
1
Was a horrible experience and as a business traveler needing to go tom mayo for personal reasons it was the most disappo
Pros:

Location

Cons:

The building is centrally located for anyone needing to go to Mayo Clinic. The lobby looked nice enough but the photos booking shows are not representative of the current condition of the hotel. Our first room which we walked into and then right out of had significant stains on the carpeting. It was not just a small stain it was a 12 inch shape right next to the bed. The rest of the room was dilapidated and run down with missing furniture evident in our pictures. The furniture like the attached end table is clearly broken and falling off the wall. The bed was lumpy and sheets all wrinkled when we got to the second room. That room also had stained carpeting and broken windows. There was pounding music until midnight and the latch of the window was missing and could not seal the window shut. The noice was excessive and also noted by the front door desk who went outside and also heard it. They called the police which after an hour did nothing. I then was directed to call and I did two times with the same response. They will take a look.

2026-08-10 • via Nuitee
D
Debra • couple • us
8
Pros:

Connected to the skyway! Close to good restaurants.

2026-08-09 • via Nuitee
V
valeria marisel • couple • ar
10
Pros:

La ubicación y la amabilidad de las personas que trabajan en el hotel excelente

2026-08-08 • via Nuitee
S
Sells • solo_traveller • us
8
Food and relaxing
Pros:

Staff was very professional and provided help.

Cons:

We looked for room service in the room and found out through the staff there was room service. Providing room service menus in the rooms would be very beneficial for the customers. This would save time and benefit not only the customers but returning customers.

2026-07-21 • via Nuitee
J
Jennifer • extended_group • us
10
Pros:

The beds were very comfortable. Close to restaurants. Not to far of walk to Mayo Clinic for appointments.

2026-07-20 • via Nuitee