Hilton Garden Inn San Jose/Milpitas

Hotels
•
Hilton Garden Inn
8.1 (367 reviews)
30 Ranch Drive , Milpitas , us
+1 408-719-1313

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and comfy rooms
Friendly staff
Cons:
Issues with room amenities
Misled about breakfast inclusion

Categories

Cleanliness
8.18
Many reviews praised the cleanliness, but there were some issues with the room setup and amenities.
Service
8.65
Overall, the staff received positive feedback for being attentive and accommodating.
Location
8.69
The hotel's location was highlighted positively with many dining and shopping options nearby.
Room Quality
7.64
Some guests found issues with room setup and amenities that affected their stay.
Amenities
8.17
The gym and other facilities were noted positively, but some amenities like breakfast options were criticized.
Value for Money
7.13
Several guests conveyed that the hotel was not a good value for the price paid.
Food and Beverage
7.68
Food options were available but guests noted that improvements could be made.
Overall Experience
8.65
Despite some negative points raised, guests generally had a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:36

Property Description

Luxurious Stay near McCarthy Ranch Shopping Center

Outdoor Pool and Fitness Center
Indulge in relaxation at the outdoor pool and hot tub, or stay active at the fitness center provided by Hilton Garden Inn San Jose.

Convenience at Your Fingertips
Start your day with a delicious breakfast at the Great American Grill, and later, make use of the 24-hour convenience store to prepare meals in your room's microwave and mini-refrigerator.

Ready to experience comfort and convenience at Hilton Garden Inn San Jose? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 367 reviews
Cleanliness: 8.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 7.68
Overall Experience: 8.65
L
Lisa • couple • us
4
Not good!
Pros:

Good location and free parking.

Cons:

$75 fee for early check-in. My room had ants. There was a loud generator noise that went on and off all night outside our window. The access door to my room was right next to the trash cans and smell was awful. There were also multiple homeless people hanging around the area where we parked our car. It was disappointing that the pool was also closed.

2026-07-20 • via Nuitee
R
Rodrigo • couple • us
1
2026-07-17 • via Nuitee
J
Julio • couple • us
1
Servicio fatal
Cons:

En la aplicación decía que podía cancelar sin ningún cargo, quise cancelar la segunda noche que la compré por error y no se pudo. Hice mi salida al día siguiente del check in para cancelar la noche siguiente, y regresé a las 2:30 para decir que ya había enviado el Mail de cancelación y me comentaron ahí en el hotel que me comunicara de nuevo con booking que no se podía cancelar booking no contestó el Mail y lo peor que me comentaron que tenía que pagar por cancelar y cuando les dije que ya no que ocuparía la habitación. Que ellos dijeron que ya estaba lista. Subí a la habitación y ni siquiera estaba lista me hicieron esperan casi 40 minutos para pasara a la habitación, yo si pude esperar y ser paciente y al otro día que incluía desayuno gratis. Baje 9:50 am me estaba sirviendo un café y me comentaron que no podía desayunar que ya estaba cerrada la cocina. En verdad muy mala experiencia aparte que quería usar la alberca y estaba cerrada. Pésimo servicio del personal.

2026-07-12 • via Nuitee
R
ruwan • family_with_children • us
8
2026-07-11 • via Nuitee
L
Luis Eduardo • extended_group • mx
9
2026-07-10 • via Nuitee
J
Jerry • solo_traveller • us
10
Pros:

We need to check in earlier, when we called and asked the hotel, they accommodate us with out extra fee. Shout out to them, I will definitely stay there again in our next trip.

Cons:

Nothing

2026-07-08 • via Nuitee
M
Miriam • couple • us
7
2026-07-07 • via Nuitee
G
Geoff • extended_group • au
8
Comfortable and clean with friendly and helpful staff
Pros:

For us it was a convenient location as we attended the FIFA World Cup

Cons:

It is a little remote

2026-07-01 • via Nuitee
U
UGUR • family_with_children • tr
8
Pros:

Konum temizlik

Cons:

Pahalı

2026-06-28 • via Nuitee
E
Emin bey • solo_traveller • tr
1
Pros:

Konumu güzel ama çalışanlar çok kaba sinirli ukala ve hiç yardımcı olmuyor

Cons:

Çalışanların tutumunu
Ve iki kere ücret alinmasini

2026-06-22 • via Nuitee
J
James • couple • us
7
Disappointed… I didn’t expect this from the Hilton.
Pros:

Modern decor and courteous employees.

Cons:

The swimming pool was not in use. That should have been made known… that information should have been shared. Our grandchildren were not happy when WE had to tell them that the pool was unavailable! ALSO… FOX News cable channel and FS1 (WC Soccer) kept flashing “NO Signal”.

2026-06-17 • via Nuitee
M
minna • couple • us
1
2026-06-17 • via Nuitee
T
Tsighe • solo_traveller • us
9
Pros:

Everything was good

2026-06-08 • via Nuitee
J
Jerome • solo_traveller • us
6
Pros:

Friendly and helpful staff

Cons:

My request for a disabled friendly tub was not provided.

2026-06-03 • via Nuitee
J
Jan • solo_traveller • se
10
Pros:

Nice and quiet, clean rooms and free parking.

2026-06-01 • via Nuitee
R
Reiko • solo_traveller • jp
8
2026-05-30 • via Nuitee
D
Dallas • solo_traveller • us
9
2026-05-17 • via Nuitee
W
William • couple • us
10
2026-05-10 • via Nuitee
Y
Yvette • family_with_children • us
1
Cons:

So I made a reservation for my adult children to stay under booking.com but because I wasn’t there to check them in they weren’t able to stay. I thought because they were 19 and 20 it wouldn’t be a problem. I’ve messaged to see if I could get a refund since they weren’t allowed to stay but I haven’t gotten a response

2026-05-08 • via Nuitee
D
Dzmitry • solo_traveller • pl
8
2026-04-25 • via Nuitee