Holiday Inn Express Hotel & Suites Saint John Harbour Side by IHG

Hotels
•
Holiday Inn Express
8.8 (1008 reviews)
400 Main Street , Saint John , CA
+1 506-642-2622

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (upgrades, quick problem resolution)
Convenient location for ferry/Market Wharf/uptown
Free breakfast and perceived good value
Pet-friendly and parking/grass area for dogs
Good rooms overall (king beds, kitchenettes) and pool
Onsite pub and free lobby lemonade
Cons:
Inconsistent cleanliness (stains, sticky dining area, some rooms not clean)
Mattress too soft for some guests and occasional noise from neighbors/music
Slow elevators and loud air conditioning units for sensitive sleepers
Breakfast options sometimes basic or lacking dietary choices; early-ferry options limited
Fogged window seals reducing view in some harbour rooms
Occasional barking dog from other guests

Categories

Cleanliness
7.8
Mixed reports: several guests praised very clean rooms, but multiple reviews mention unclean rooms, stains on carpet, and sticky dining area floors.
Service
9.6
Consistently praised: friendly, helpful staff; quick, effective responses (room move for barking dog, upgrades), and attentive breakfast attendant noted.
Location
9
Widely cited as convenient: good for ferry/Market Wharf, close to pub and uptown, easy highway access and parking for guests with dogs.
Room Quality
8.3
Generally comfortable rooms and functional layouts (kitchenette noted); some complaints about mattress being too soft, noise from neighbors, humid/fogged window seals, and occasional lack of cleanliness.
Amenities
8.7
Decent amenities: free breakfast, pool, kitchenette in some rooms, free lemonade in lobby, parking and pub onsite; negatives include slow elevators and loud A/C for sensitive sleepers.
Value for Money
9
Perceived as good value: repeat stays, inexpensive nearby pub, and complimentary breakfast make it a strong value proposition for many guests.
Food and Beverage
8.4
Breakfast generally described as good/basic and appreciated by many, though some found it limited (no lactose-free options) and not ideal for very early departures.
Overall Experience
9.6
Overall positive stays driven by excellent staff and location; issues with occasional cleanliness, noise, and some facility blemishes noted but did not dominate guest sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in the indoor pool, hot tub, and fitness centre. Enjoy modern rooms equipped with a flat-screen TV, microwave, fridge, and coffee maker. Stay connected with free WiFi and work comfortably at the desk.

Delicious Dining Options: Start your day with a complimentary continental breakfast. For lunch and dinner, visit the CopperHead Pub adjoining the hotel for a delightful meal.

Prime Location: Explore nearby attractions such as Reversing Falls, Old City Market, New Brunswick Museum, Interaction Theatre Company, and Canada Games Aquatic Centre, all just a short distance away.

Experience a perfect blend of relaxation and adventure at Holiday Inn Express Hotel & Suites Saint John Harbour Side. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YSJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1008 reviews
Cleanliness: 7.8
Service: 9.6
Location: 9
Room Quality: 8.3
Amenities: 8.7
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 9.6
M
martin • family_with_children • ca
9
2026-11-03 • via Nuitee
D
Donahue • couple • us
10
2026-11-03 • via Nuitee
D
Diane • couple • ca
9
Would return
Pros:

Lots of parking

2026-11-02 • via Nuitee
V
Veronica • family_with_children • ca
8
Good for one night
Pros:

The room, parking, space w/ grass (dog), breakfast

Cons:

The bed mattress was very soft, not to comfortable and we could hear the music and noises from the people next door at night

2026-10-26 • via Nuitee
W
Winston • couple • us
9
2026-10-25 • via Nuitee
S
Sherry • solo_traveller • us
10
Perfect stay, felt very comfortable
Pros:

Friendly staff. Room was perfect for me. Pet allowed.

Cons:

Elevators are slow to respond at times.

2026-10-19 • via Nuitee
R
ROD • couple • us
10
Overall a good stay. You need to talk too Google Maps. People will never find you based on their di.
Pros:

Breskfast was basic and good.

Cons:

Another guest left a dog in their room that was barking repeatedly and the gentleman on staff immediately moved us to another room. First class response that we greatly appreciated. That is why I would recommend your place.

2026-10-15 • via Nuitee
R
Russell • couple • us
9
2026-10-12 • via Nuitee
C
Carol-Ann • extended_group • ca
9
2026-10-08 • via Nuitee
S
Sherry • solo_traveller • us
10
Terrific, wonderful service, friendly staff.
Pros:

Wonderful service. They upgraded my room. Amazing, friendly staff. The rooms were super clean, super functional, and very comfortable..

Cons:

Everything was great.

2026-10-07 • via Nuitee
M
Marcy • couple • us
10
2026-09-19 • via Nuitee
A
Anita • solo_traveller • ca
7
Pros:

Se un peux vieux . Je n’aime pas les tapis dans les chambres se à remplacer. Il y a des taches.
Mais l’emplacement etait idéal

Cons:

Le plancher dans le salle à manger était collant et les tables aussi . J‘ai mis une serviette sur la tabel pour manger c‘ était collant.
La chambre était propre

2026-09-18 • via Nuitee
A
Anita • solo_traveller • ca
7
2026-09-18 • via Nuitee
A
Ann Marie • couple • ca
8
Pros:

It was convenient and easy to get to from the highway. Rooms were nice and had what we needed

2026-09-16 • via Nuitee
C
Catherine • solo_traveller • ca
5
Pros:

Location

Cons:

Was not a clean room

2026-09-13 • via Nuitee
H
Henderson • couple • ca
8
2026-09-12 • via Nuitee
H
Hans • couple • ch
9
2026-09-12 • via Nuitee
D
Dan • couple • us
9
2026-09-12 • via Nuitee
D
David • couple • us
9
2026-09-11 • via Nuitee
C
Claudia • couple • ch
4
Pros:

Die Lage nach der Fährüberfahrt war gut und das Pub im fast gleichen Gebäude war nahe um etwas zu Essen. Die Frau beim Frühstück war so herzlich sie hat allem geholfen und sogar abgeräumt.

Cons:

Es war nicht sauber.

2026-09-10 • via Nuitee