Holiday Inn Express Hotel & Suites Saint John Harbour Side by IHG

Hotels
Holiday Inn Express
8.8 (1171 reviews)
400 Main Street , Saint John , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and modern rooms
Great location
Cons:
Noisy at times
Some amenities had issues

Categories

Cleanliness
8.66
The hotel is described as very clean and modern, contributing to a positive sentiment.
Service
9.13
Staff were friendly and helpful, receiving positive mentions in reviews.
Location
9.17
Great location noted multiple times, with easy access to local attractions.
Room Quality
8.62
Rooms are spacious and comfortable, though preferences on bed firmness varied.
Amenities
8.85
The hotel offers good amenities, including a pool and gym, although some issues were noted.
Value for Money
8.61
Generally perceived as worth the cost for the quality and service provided.
Food and Beverage
8.46
Breakfast received positive feedback but some noted limitations in variety.
Overall Experience
8.93
Overall satisfaction was high, with multiple guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:26

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in the indoor pool, hot tub, and fitness centre. Enjoy modern rooms equipped with a flat-screen TV, microwave, fridge, and coffee maker. Stay connected with free WiFi and work comfortably at the desk.

Delicious Dining Options: Start your day with a complimentary continental breakfast. For lunch and dinner, visit the CopperHead Pub adjoining the hotel for a delightful meal.

Prime Location: Explore nearby attractions such as Reversing Falls, Old City Market, New Brunswick Museum, Interaction Theatre Company, and Canada Games Aquatic Centre, all just a short distance away.

Experience a perfect blend of relaxation and adventure at Holiday Inn Express Hotel & Suites Saint John Harbour Side. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YSJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1171 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.85
Value for Money: 8.61
Food and Beverage: 8.46
Overall Experience: 8.93
T
Theodore solo_traveller us
7
A reasonable choice
Pros:

The staff was very nice and it was convenient to Uptown.

Cons:

The walkway to uptown is closed for construction.

2026-08-13 via Nuitee
S
Sharas solo_traveller ca
9
2026-08-12 via Nuitee
S
Sue Burgess family_with_children ca
7
Great
Pros:

Everything was great

2026-08-12 via Nuitee
J
James solo_traveller ca
7
We always use holiday inn express when available .
Pros:

The breakfast was great. Location ok. Room was nice and big

Cons:

We were given a top floor harbour facing room, but could not see very well through the windows. The seals are done and humidity has gotten between the panes of glass. Too bad it was a nice room.

2026-08-10 via Nuitee
J
Johannes solo_traveller de
8
Pros:

Das Zimmer war sauber und der Service freundlich.

Cons:

Das Frühstück war in meinen 4 Wochen Urlaub in Kanada bisher das schlechteste. Da es nur Fertigprodukte gab, keine Laktose freie Milch oder Yogurt. Die Klimaanlagen sind Recht laut und wenn man empfindlich ist, dann braucht man hier Ohropax um einzuschlafen.

2026-08-10 via Nuitee
S
Sophia family_with_children ca
10
2026-08-09 via Nuitee
I
Isabelle couple ca
8
2026-08-08 via Nuitee
S
Susan couple us
8
2026-08-07 via Nuitee
P
Paul couple ca
7
Great location for the ferry and for access to the Market Wharf
Pros:

Nice pool. Good location.

Cons:

Would have liked a breakfast option for those of us catching an early Saturday morning ferry.

2026-08-06 via Nuitee
K
Kate solo_traveller gb
10
A lovely stay, strongly recommend
Pros:

All was excellent but the staff were exceptional

Cons:

Nothing

2026-08-05 via Nuitee
P
Pamela couple us
9
Very enjoyable .
Pros:

Staff tried very hard to please

Cons:

Not easy to locate - street name missing at top of hill.

2026-08-04 via Nuitee
F
FRANCESC couple es
7
A prop del ferry
Pros:

Tes en especial. Ben situat per agafar el ferry de Digby.

Cons:

Força mediocre

2026-08-03 via Nuitee
M
Melanie family_with_children ca
10
2026-08-02 via Nuitee
J
Jessica couple ca
7
Pros:

Emplacement, accepte les chien, la vue

Cons:

Poils et cheveux sur les draps et dans la salle de bain

2026-08-02 via Nuitee
G
Gary solo_traveller ca
8
Pros:

Staff were fantastic. Room was clean.

2026-07-25 via Nuitee
M
Marie Josee couple ca
9
2026-07-24 via Nuitee
J
Jeffery E solo_traveller ca
9
Pros:

Staff were accessible and friendly, professional. Breakfast was very good. Appreciated the Harbour view room.

Cons:

Some guests in a neighboring room were being loud in the hallway outside our door around midnight. This was not the fault of the hotel and was only a few minutes of noise. I can't think of any issues dur8ng our visit.

2026-07-23 via Nuitee
D
Deidre extended_group ca
10
2026-07-22 via Nuitee
D
Dannia couple ca
10
2026-07-21 via Nuitee
C
claude solo_traveller ca
8
2026-07-21 via Nuitee