The David Citadel Jerusalem

We had booked breakfast that same morning on the platform, but apparently the information wasn't registered. Upon arrival, I had to prove I had made a reservation, even though there was that there was plenty of space. The next question was, "It wasn't my day, but how do you pay?" And we had to pay before having breakfast, which I found rather friendly. I said we were there to celebrate our wedding anniversary, but there was no reaction. The table service was very slow, 20 minutes for a coffee and a waffle, but the buffet was very good and A waiter spilled coffee next to our table; we had to wait 10 minutes for someone to clean it up. And instead of drying the floor, he put up a sign that said "wet floor." Like in the restrooms. Two tables became available next to us, and when we left 40 minutes later, they still hadn't been cleared. This is not up to 5-star standards. Too bad, we thought it was a good idea to go and have breakfast there.

We had a fantastic time in the hotel as always.
Special thanks to Manuel Arbid ( guest relations manager) who managed to find my lost swimsuit and brought it to our room himself!!!
Keep up the amazing service!

Nous avons tout aimé
Le cadre, les senteurs, la vue exceptionnelle de notre chambre…

Manuel Arbid is the best! Mounir is the best and takes good care of his guests !

The Customer Service here is really Incredible and they care about you so much as if you were family. I’ve joined as a member and absolutely love the pool, with a Gorgious, views of beautiful architecture, sunshine, birds, and trees!

David Citadel is always my go to when i go to israel.
The location, the service and the accommodation are tops.
but everyone knows that the best part of citdale experience is the delicious and abundant breakfast with the great service. special shout out to samir bah abd samor mar who are so accommodating and helpful.
thank you so much.

malgré les évènements très contente de mon séjour petit déjeuner excellent

Had an amazing stay at David Citadel. The war broke out and I extended my stay. My wife decided to go back to the US so I was solo for a bit. I wanted to give a shout out to Ata in the restaurant. Such a kind and professional server. I actually looked forward each morning to seeing his face and enjoying his friendly demeanor. I was a little lovely once my wife left but Ata made me feel at home. BTW - The hotel itself is outstanding. The food, the facilities and . . . Lots of safe places for missile alerts ; ). Very professional warnings and staff.

Noy Shoshany the trainer at the gym is amazing. she’s so attentive and intelligent and she’s the best trainer there is.
I recommend her 100%.

Very nice hotel. Food was awesome. Room was small but clean. Staff were awesome and very helpful. We did laundry services and they were prompt and same day. The cleaning staff saw that I threw away my coffee maker and left a water boiler for us to make coffee. So helpful. Shower was a little tricking to keep from soaking the floor. Bathtub was huge and deep and my wife loved it. I would love to go back here and stay again. Safe area and close to the mall. Pool area was beautiful.

Hotel very Welcoming We are here in tense moments for the country and it’s citizens and no matter that people in the reception are very warm and helpfull
Thank You Mr Simon and company

From the moment I arrived until I left, I was treated like a king. The rooms are clean, the food was delicious, and staff are top notch. Shout out to Manuel who took such good care of us.

I happened to be here when the war broke out. My friends and I were rattled, but Manuel and the staff took such good care of us. It brought us calm in the middle of chaos. Also, it is a beautiful property with views of the Old City. Would definitely return.

We have had the most extraordinary service during this time of war. Special shout out to Manuel Arbid, Dir of Guest Services & Naiem. The entire team created an environment that brought comfort and peace of mind to weary and vulnerable travelers. I will be forever grateful!

Accommodating. Helpful and kind staff. Our waiters at breakfast always wanted to be sure we were taken care of and we even saw some expert coffee art! Very close to Mamilla shopping area was a big help during our stay.