The David Citadel Jerusalem

Breakfast is delicious. Definitely one of the best hotel guest service in the country, specially from the spa’s manager Amar who was super nice and attentive. I had the best 90 minutes massage ever by Naji! Thank you guys for an unforgettable wedding anniversary!

We are returning guest and had a wonderful time. Jeremy the head concierge was off the charts. If you’re ready for an amazing experience, this is place.

Said you are the best ! Thanks for all ! The hotel is nice with an excelent attetion 👏🏻👏🏻👏🏻👏🏻

Had the best vacation there. The staff is so friendly! As we entered Ilan from concierge greeted us and helped with our bags. After I unpacked. Ilan took care of all our dinner reservations and ideas of what to go see. The hotel was clean. The food was delicious. Can't wait to go back again. Can't get better than the view of the old city from the breakfast room.

מלון יוקרה אמיתי !
שירות ברמה הגבוהה ביותר, חניה מסודרת, מרחק הליכה של 2 דק מממילא וארוחת בוקר מהטובות שראיתי.
מומלץ במיוחד למשפחות בגלל הבריכה החיצונית הגדולה והיפה.
לא זול בכלל אבל שווה כל שקל.

Wonderful hotel. The service is above 5 star. I forgot an item at the hotel and Jeremy, the Concierge Manager, went truly above and beyond to get it to me. In general, the concierge was extremely helpful, responding instantly and securing the perfect dining spots for us. The hotel is beautiful and the rooms are big and very chic. Our view over the old city was crazy!!!! Breakfast is amazing. Location can’t be beat.

TRES BIEN

We were delighted to return to the David Citadel after such a long time. The location remains superb, the hotel felt pleasantly familiar, and it was wonderful to be back in Jerusalem.

Breakfast was very good, but the service was inconsistent. Some tables received plenty of attention while ours was sometimes left waiting. More than once, staff at nearby tables were asking guests for online reviews while we were trying to get service. Reviews matter, but waiting guests should come first. There were also loud private conversations between staff in Arabic near the tables. The language was not the issue. The volume and setting were.

The rooms are comfortable, although quieter air conditioning, digital controls for the temperature and lighting, and larger televisions would feel more in keeping with a five star hotel. We also noticed staff smoking near the entrance, a small detail that felt out of place at this level.

We appreciated Munir, the Front Office Manager. You could see the warmth in his eyes and hear it in his laughter. He seemed genuinely happy to welcome guests.

One of the bellmen, whose name I believe was Yon, also deserves a mention. He always had a warm smile and regularly asked how he could help.

Before coming to Jerusalem, our concierge in Paris told us to look out for Jeremy Weiss, the new Concierge Manager, and said we would be in excellent hands. He was right. Jeremy welcomed us warmly, helped with every request and remained calm, smiling and attentive even on a very busy Friday. He noticed everyone, not only the guests at his desk, and his warmth, humour and service reminded us of some of the finest concierges we have met in Europe and Asia. He even made my wife laugh, which is no small achievement. I hope she never reads this. When we mentioned that Las Vegas was our next stop, he immediately connected us with a concierge there, which was thoughtful and extremely helpful.

We hope the issues mentioned are addressed and that those who made our stay special receive the recognition they deserve. We look forward to returning.

We loved the hotel! The breakfast was delicious, the rooms were excellent, and the staff were incredibly friendly and attentive. A special thanks to Said, who was exceptionally polite, kind, and always willing to help. He made our stay even more enjoyable!

I soent several days at the David Citadel, ehoch for me is the best in Jerusalem. Rooms are great, location is great. A special shout out to Ori, from the concierge desk. Ori organized several things for me: 1) He sent my forgotten items to tel aviv at no charge after i left the hotel 2) found me a myriad of services, including manicure (who was great btw) and 3) put a bell boy at my diaposal whenever i needed it. I wish we had this kind of service at all hotels in the world. Thank you, Ori!

I had a wonderful stay at this hotel, and I especially want to recommend the service. The concierge Ilan was genuinely helpful from the moment we arrived, friendly, professional, and quick to respond. Ilan gave great recommendations for local dining and activities, arranged everything efficiently, and made sure we had the information we needed without any stress. The hotel itself was clean, comfortable, and well maintained. Overall, it was a smooth and memorable trip, and I would definitely choose to stay here again.

נקי

I want this to say that the Concierge team is above and beyond! Ilan was great and Ori is the best, he just helped me with every single thing I needed with a smile in his face and very quick actions and answers. Thank you so much everybody. I will never forget.

Unfortunately terrible terrible experience
I have never yet written a review
I have always been happy at the hotels I have chosen I travel alot - I had a suite on floor 7- room smelled like a sewer all nite (spent 2 days there paying premium prices ) housekeeping was a disaster -
There was old food in fridge leftover upon arrival - it stayed there till I left -
Requested blanket never received
Finally a towel arrived instead with attitude and eyes rolling
No one ever checked to ask how is it going
Half eaten apple was left there for 2 days
Shower always overflowed to floor through the door I came very close to a complete slide in bathroom floor

We always stay at the David citadel hotel when we travel to israel. The service is next level. Extremely kid friendly, at breakfast the service staff have patience with all my kids request. They have an amazing playroom that my kids love. The rooms are large and clean and modern. The front desk and management are amazing, especially Munir who always helps me out and takes care of myself and family. On this trip, our return flight got canceled and rebooked for the next day and Munir made sure we were able to keep our room and not have to change rooms and that everything would be comfortable while dealing with the airlines and getting everything rebooked so this was one less thing to worry about. There is a reason the david citadel is considered one of the best hotels in Jerusalem and my stay now showed why.

Location was excellent, rooms were comfortable and immaculate. The wait staff, especially Said were extremely attentive and nice!

Position
Size of rooms
Amenities

This was my 4th year staying at the beautiful David Citadel and I always look forward it. The hotel is perfect for walking to popular sites and shopping, as well. The Junior Suite has a beautiful view of the Old City and the breakfast is delicious with so many varieties of foods. The concierge with Ilan and Ori is always a pleasure. They are so kind and helpful ready to assist me with making reservations or any other needs I may have.
Overall, the David Citadel is a wonderful hotel.

Said is the man!!! A great server and person!

Another lovely stay. Said makes a wonderful cortado. Jerusalem is the OG of OGs. Like no place on earth.