Hampton Inn Cleveland-Downtown

Hotels
•
Hampton Inn
8 (1653 reviews)
1460 East Ninth Street , Cleveland , US
+1 216-241-6600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff reported by several guests
Excellent downtown location, walkable to attractions
Decent breakfast
24-hour coffee/tea available
Rooms with good views and comfortable stays for some
Occasionally excellent valet/concierge service
Cons:
Inconsistent or poor cleanliness (dirty rooms, unclean linens reported)
Instances of rude or dismissive front-desk staff
Valet unorganized for some; only valet parking (extra cost)
Broken/run-down elevators causing long waits
Uncomfortable beds and noisy/thin windows reported
Room assignment issues (not receiving requested bed type)

Categories

Cleanliness
7.5
Multiple reviews cite dirty rooms, toe clippings, and unclean or possibly unchanged sheets; other guests reported rooms as clean — overall inconsistent housekeeping.
Service
7.5
Mixed reports: several mentions of friendly, helpful staff and praised valet, but also multiple accounts of rude or dismissive front-desk staff and disorganized valet.
Location
9.5
Consistently praised for a downtown location, walkable to waterfront and attractions and noted for good views.
Room Quality
7.5
Mixed room experience: some guests found rooms comfortable with great views; others reported uncomfortable beds, thin/noisy windows, a damp feel, and run-down common areas (elevators).
Amenities
8
24-hour coffee/tea and a basic breakfast are available; limited breakfast variety and lack of self-parking (valet only) noted.
Value for Money
7.5
Described as decent value for the downtown location by some, but extra costs (valet parking) and room/service issues led others to view it as not worth the price.
Food and Beverage
8
Breakfast generally described as decent but limited; some guests wanted more options.
Overall Experience
8.5
Overall mixed: strong location and several positive staff interactions contrasted with notable cleanliness and service lapses, producing varied guest experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Central Location:
Located in the heart of Cleveland city centre, guests have easy access to popular sites such as the Galleria Mall, the theatre district, and the Cleveland Convention Center.

Comfortable Accommodations:
Enjoy a restful night's sleep on the hotel's signature Cloud Nine beds, ensuring a comfortable stay during your visit to Cleveland.

Modern Amenities:
Benefit from free hot breakfast and complimentary wireless internet access, enhancing the overall experience at Hampton Inn Cleveland Downtown.

Experience the best of Cleveland with us - book your stay now at Hampton Inn Cleveland Downtown for a memorable and convenient visit to the city!

Important information:

Please note parking is by valet only. No over-sized vehicles are permitted.

Guests under the age of 21 can only check in with a parent or official guardian.

Children's cribs are available upon request.

Renovation work is done from 09:00 to 18:00 daily. The lobby, fitness center and some rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Location

Guest Reviews

8
Based on 1653 reviews
Cleanliness: 7.5
Service: 7.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
J
James • solo_traveller • us
6
Decent value for location as compared with other downtown hotels.
Pros:

Staff was friendly and helpful. Good location. Decent breakfast. 24-hour coffee/tea.

Cons:

Room cleanliness was ok but various detritus from prior guests remained. Vacuuming needs to be better. Also, there was only a small amount of toilet paper on the roll and no replacement roll. Temperature and humidity in the room and bedding made the room feel "wet". Elevators had shabby, run down feel.

2026-10-28 • via Nuitee
T
Torsten • couple • de
9
Alles top
Pros:

War alles top , sehr freundliches Personal an der Rezeption wie auch beim Parkservice. Zimmer waren groß toller Blick und alles sauber

Cons:

-

2026-10-26 • via Nuitee
A
Aimie • couple • us
3
Not worth the cost.
Pros:

The location was perfect because I wanted to stay downtown. I felt that the room was clean. I can not comment on the breakfast because I checked out before eating.

Cons:

I specifically asked for and paid for a room with a king-size bed. When I got to the room, it had two double or queen beds. When I went downstairs to tell them at the front desk, the woman simply said that they were sold out. I told her it said online it was available and that the king room had a higher cost, and all she said was that they were sold out; there was nothing she could do, and she dismissed me. I was not offered a credit for paying for the king-size bed- nothing. This wouldn't normally be a big deal, but this was a special occasion for my boyfriend and me. They also offer no parking other than valet, which was another cost on top of the cost to stay there. I would not go back to that hotel again.

2026-10-26 • via Nuitee
P
Pete • extended_group • ca
8
Cons:

Survey is to long

2026-10-26 • via Nuitee
M
Maureen • solo_traveller • us
9
2026-10-24 • via Nuitee
K
Kathryn • couple • us
2
do not recommend
Pros:

the room was clean

Cons:

valet was unorganized and not helpful, the elevators were broken, creating a line and long wait times to leave, the bed was not even slightly comfortable, very cheap, and the windows seemed like plastic because I could hear every single sound outside of the building. I had a hard time falling asleep.

2026-10-23 • via Nuitee
A
Allen • couple • us
8
2026-10-23 • via Nuitee
D
Duarte • solo_traveller • us
8
2026-10-22 • via Nuitee
S
shuey • extended_group • us
2
Will never go back
Pros:

Not much

Cons:

The staff was extremely rude when we arrived and never friendly during any interactions during the stay. So it is difficult to say I liked anything else about this property. I almost felt uwelcome. It was an average hotel at best.

2026-10-21 • via Nuitee
A
Angelica • couple • us
1
Worst experience ever!
Pros:

Nothing.

Cons:

Everything. The staff at the front desk were rude and unprofessional. While checking in the young lady was eating Doritos and speaking with a mouthful. When I checked into the room it was dirty. Found toe clippings and dirty side table. The sheets looked like they had not been changed. They were wrinkled as if slept in. Did not last more the 5-7 min. When I went to the front desks to check out, they told me I could just leave and didn’t bother to ask what the problem was

2026-10-21 • via Nuitee
S
Samantha • family_with_children • us
10
2026-10-17 • via Nuitee
G
george • couple • us
9
2026-10-16 • via Nuitee
G
Gary • couple • us
9
2026-10-15 • via Nuitee
H
Haim • solo_traveller • il
10
2026-10-14 • via Nuitee
A
Angel • solo_traveller • us
4
On the first day and Employee came into my room without knocking while I was laying on my bed, thank God, I didn’t take
Pros:

I liked some of the aesthetics

Cons:

The property itself is not kept up very well

2026-10-12 • via Nuitee
A
adam • family_with_children • us
10
2026-10-12 • via Nuitee
D
Donna • couple • us
9
Wonderful
Pros:

Staff was very friendly and welcoming. Very comfortable room. Location was perfect. Walked to waterfront pier and R&R Hall of Fame.

Cons:

More breakfast options

2026-10-10 • via Nuitee
K
Kimberly • solo_traveller • us
10
The Valet ( yourg black girl) was also amazing!
Pros:

The lady that greeted me to help with my booking was so kind and amazing.
My sister and I just lost our mother.
I wanted to take her downtown and both of us decompress
I love the city and go to Christian
concerts alone.
My sister would be uncomfortable in the city and I love spending time there
I always had to enjoy everything alone.
So she was able to see Cleveland through my eyes She loved it.
And Cleveland is beautiful at night
We don’t have money to stay in your hotel.
I found a good deal on booking.com
So you made two girls feel so special.

Cons:

Nothing

2026-10-10 • via Nuitee
S
Seth • solo_traveller • us
9
2026-09-19 • via Nuitee
K
Kim • couple • us
2
2026-09-18 • via Nuitee