Hampton Inn & Suites Cleveland-Airport/Middleburg Heights

Hotels
•
Hampton Inn
8.8 (251 reviews)
7074 Engle Road , Middleburg Heights , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cleanliness of rooms
Cons:
Dirty bed
Rooms could be updated
Breakfast could improve

Categories

Cleanliness
8.38
The property was clean, though there were mentions of dirtiness in some reviews.
Service
9.35
Staff was described as very friendly and helpful throughout the reviews.
Location
9.39
Location was positively mentioned, particularly for its convenience near the airport.
Room Quality
8.34
Rooms were clean, but some mentioned being older and needing updates.
Amenities
8.37
Amenities were generally satisfactory but could benefit from improvements per some reviews.
Value for Money
8.83
Value for money was acceptable, given the overall quality described.
Food and Beverage
8.88
Breakfast received mixed reviews; improvements noted but generally satisfactory.
Overall Experience
8.85
Overall experience was good, with minor issues mentioned that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:29

Property Description

Convenient Airport Shuttle Service
This Hampton hotel offers free shuttle services to Cleveland-Hopkins International Airport, just 4 miles away, ensuring a stress-free start or end to your journey.

Relaxing Indoor Pool and Whirlpool Tub
Unwind in the indoor pool or pamper yourself in select rooms featuring a luxurious whirlpool tub, providing the perfect escape after a busy day of travel or work.

Fitness and Business Amenities
Stay active in the well-equipped gym or take care of business needs at the 24-hour business center, offering fax and photocopying services for your convenience.

Book your stay at the Hampton Inn & Suites Cleveland-Airport/Middleburg Heights now to enjoy these fantastic amenities and more during your visit to Middleburg Heights.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 251 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.85
C
Carolyn • solo_traveller • us
10
Pros:

Comfortable..pleasant

Cons:

Nothing

2026-05-20 • via Nuitee
C
Chompers • Family
10
Easy Drive from IX Center
Pros:

Stayed here during a volleyball tournament at the IX center. The drive was super easy and there were a lot of nice places to eat within walking distance. Check in was easy and the breakfast in the morning was a nice bonus.

2026-05-18 • via Tripadvisor
I
Isaac • solo_traveller • us
10
2026-05-16 • via Nuitee
P
Penny • solo_traveller • us
10
2026-05-14 • via Nuitee
T
Tracey • solo_traveller • ie
10
Friendly and comfortable
Pros:

The staff were very welcoming
We were given water on arrival and fruit was freely available
Shuttle service was great and driver was very welcoming, kept us entertained and took care of all our luggage and even brought it to our room

Cons:

I can't honestly say there was anything we didn't like. Breakfast choices weren't to our own personal taste but we still found something we could eat.

2026-05-12 • via Nuitee
S
Shannon • couple • us
10
We were in town for a weekend getaway and this hotel was perfect!
Pros:

Hotel was clean and comfortable
Staff was friendly and accommodating
Location was great for Cleveland attractions
Shower was amazing had great water pressure

2026-05-11 • via Nuitee
Y
Yun • couple • us
10
2026-05-11 • via Nuitee
M
Melissa • couple • us
7
Check in good and check out was good.
Pros:

Breakfast items that should have been hot were just luke warm. Sausage both mornings and no bacon. Second morning was out of orange juice.

Cons:

Room with two queen beds which means there COULD be up to 4 people and there were only 3 sets of bath towels and washcloths. Thankfully there were only two of us.

2026-05-04 • via Nuitee
M
Michele • family_with_children • us
10
Pros:

Great hot breakfast with lots of choices for everyone.

2026-04-27 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

Clean and safe and comfy. Midnight young man that checked me in was very friendly.

2026-04-27 • via Nuitee
J
John • couple • us
8
2026-04-26 • via Nuitee
H
Hugo • solo_traveller • pt
5
2026-04-23 • via Nuitee
A
Ashley • solo_traveller • us
9
Pros:

Friendly staff. Clean accommodations. Good breakfast. Convenient location.

Cons:

Mattress a little to firm. Not enough pillows.

2026-04-20 • via Nuitee
N
NATHAN • solo_traveller • us
10
Pros:

Nice facility. Staff was very nice. Definitely order building but well maintained

Cons:

The family room in the bathroom did not work. Which is a shower after every swim and it was kind of humid in a room because the fan did not work

2026-04-20 • via Nuitee
P
Paul • family_with_children • us
5
Will probably not stay there again. Way too high priced. Pool cold and no hot tub
Pros:

Breakfast was good, rooms clean. Thank you.

Cons:

Price charged was crazy high. Pool water was cold. Air inside pool area was cold also. For the money, was sure you would have a hot tub. But no.

2026-03-30 • via Nuitee
P
P5938YJcynthiaa • Business
2
Terrible Customer Service by General Manager Cassandra!
Pros:

Terrible customer service! I have stayed at several of the Hilton hotels due to my travels. The General Manager, Cassandra is very rude, unprofessional and is clueless about how to handle a customer complaint. I DO NOT recommend this hotel and will never stay here again! Very inconsistent treatment of customers compared to the other Hilton hotels. Their breakfast bar does not compare to the other hotels? I filed a complaint and will see how upper management resolves my complaint.

2026-03-29 • via Tripadvisor
P
Paula • couple • us
8
Nice Stay
Pros:

Pristine clean, friendly staff

2026-03-25 • via Nuitee
P
professordoctormom • Business • Clinton Township, Michigan
4
Disappointing and Not Consistent w/Hampton Standards
Pros:

I had checked in online and accidentally used my iPad. The Hilton app gave me an error message when I tried to check my room number from my phone. I asked at the front desk for keys instead, because I didn’t want to take my iPad everywhere. There was no thank you for being an Hhonors member. I asked later for a water at the desk and said I was a member. The clerk looked me up before handing me a bottle of water. The room water temperature was tepid in both shower and sink. The shampoo dispenser in room 407 was empty. When checking out, I told the clerk about the temperature issue. She replied “okay” and wrote it down, but didn’t say anything else except encouraging me to get breakfast. I didn’t expect a refund, but it would have been nice if she could have said “I’m sorry that happened to you and we will fix it.” I didn’t tell her about the shampoo. I think it was the same clerk on check in and out.

2026-03-20 • via Tripadvisor
C
Cynthia • couple • us
10
2026-03-05 • via Nuitee
K
Karen • couple • us
10
2026-01-20 • via Nuitee