TownePlace Suites by Marriott Niagara Falls Canada

The breakfast was good, except my son was really looking forward to pancakes and or waffles but neither was available for breakfast on the days that we stayed. I liked the location of the property, it was very scenic and peaceful.

Stay at the hotel was amazing, from cleanliness, staff, breakfast and the room. The hotel was a bit pricey compared to the others. Wide parking a lot of fun activities in and around the hotel.

Location was acceptable and the room was okay. The kitchen is very small and although had a stove, the space was very confined.

The breakfast is good! Location is not bad !

Comfortable clean room . Everything we needed , good shower gel shampoo etc

It was at a nice location and beds were comfortable.

Front desk staff were polite, approachable and excellent customer service. Place was very clean, location was peaceful and close to some of the attractions. It is steps to the Wego bus stop. They offer good breakfast too.

Clean facilities.. polite staff

Terrible Standards for a Marriott property – A Disgusting Experience
I travel frequently for business and exclusively stay at Marriott properties. I know exactly what standards to expect, but this specific location in the Niagara Falls tourist trap feels more like a run-down motel than a reputable hotel.
Upon checking into our room, we were utterly grossed out. The shower walls were covered in left-behind body hair and what appeared to be bodily fluids (which stood out immediately since the hotel's shower products are completely clear). The shower floor was filthy and stained entirely brown. To make matters worse, the counters had not been wiped down, evidenced by sticky, spilled cola.
We immediately went to reception to remedy this. They sent someone to clean, who we believe was the housekeeping supervisor. She awkwardly tried to excuse the filth by stating she was off the day before. It is incredibly telling that if one supervisor has a day off, the hotel's quality and cleanliness completely go out the window. While the room was touched up, the shower floor remained brown. The dirt is deeply engrained—something a basic scrubbing with baking soda and vinegar could easily fix if anyone actually cared to maintain the property.
The staff explicitly promised they would "do something to help with the bill" to compensate for this ordeal. Yet, at check-out three days later, absolutely no discount or consideration had been applied. We had to approach the counter ourselves just to ask if they were even aware of what happened.
In response, they removed three days of parking fees. Not only is parking usually free at other Marriotts, but this felt like a cheap deflection. This is clearly part of the price-gouging typical of this tourist area.
The parking fee was never the issue. The real issue was the biohazard conditions of our room, and we felt completely unheard. When I asked the agent if removing a parking fee was truly the best they could do for a loyal member (3% of a three day bill), she just smiled blankly and offered no response.
Save your money. This hotel lacks basic Marriott standards, lacks empathy, and offers zero real accountability.

L'hôtel est situé juste devant l'attraction White Water Walk et de la ligne verte du transport Wego. La piscine, la terrasse et le gymnase sont bien équipés. Bon service courtois. Déjeuner inclus, la nourriture variée et abondante.

Clean and friendly staff, delicious provided breakfast

Well equipped kitchen, renovated rooms, location, bus stop nearby

That at least someone was able to listen to us and was trying to help us. The only person who was concerned and thought of helping us out - Arathy. Rest each hotel staff acted like it wasnt their monkey.

Ausreichend groß und gute Ausstattung. Bequeme Betten. Der Indoor-Pool kam aufgrund Regenwetters am 1. Tag genau richtig.