Hampton Inn & Suites Rochester/Victor

Hotels
•
Hampton Inn
8.4 (410 reviews)
7637 New York State Route 96 , Victor , US
+1 585-924-4400

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and smooth check-in
Convenient location near mall and many dining options
Generally good breakfast offerings
Clean and comfortable rooms reported by many guests
Good parking and family-friendly touches (crib, pet-friendly)
On-site pool and adequate space
Cons:
Inconsistent housekeeping; several reports of rooms not cleaned
Some rooms run-down or with uncomfortable beds
Occasional maintenance issues (toilet, exhaust fan, worn linens)
Hot tub out of order and no in-room mini-fridges for some guests
Limited breakfast options for a few guests
A notable Booking.com/hotel communication issue causing extra charge

Categories

Cleanliness
7.2
Mixed cleanliness reports: several guests praised clean rooms, but there are multiple strong complaints about rooms not being cleaned, missed housekeeping, and an unclean/smelly room — overall below the target due to repeated service lapses.
Service
9.3
Generally strong service: many comments note friendly, helpful front desk and staff (assistance with directions, pleasant check-in). A single major communication issue with Booking.com was reported but most guest feedback on staff was very positive.
Location
9
Location consistently praised: next to a mall and numerous dining options, frequently listed as a primary advantage and convenience for travelers.
Room Quality
7.6
Room quality is mixed: several guests found rooms comfortable and ample, but others reported worn textiles, poor bed comfort (described as like plywood), malfunctioning fixtures (toilet, exhaust fan), and missing amenities (no mini-fridge).
Amenities
8.2
Amenities are adequate but inconsistent: breakfast and pool receive positive notes, crib and parking are positives, while hot tub outages, elevator location, and lack of in-room fridges were recurring negatives.
Value for Money
8.4
Mixed but generally fair: several guests call it good value or 'worth it' for the price, while others feel the condition and service issues reduce perceived value — set at the target to reflect this balance.
Food and Beverage
8.6
Breakfast widely noted and typically positive (standard Hampton offerings, some calling it excellent); a few guests mentioned limited options, but overall food/beverage sentiment trends positive.
Overall Experience
8.9
Overall leans positive for many guests (several 'excellent' and 'great stay' comments highlighting staff, location and cleanliness), though a minority experienced serious issues (unclean room, run-down areas) — net experience remains above target due to majority positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodations - The Hampton Inn & Suites Victor offers elegantly designed rooms with dark wood furnishings and modern amenities, providing a comfortable and stylish stay for guests.

Relaxing Amenities - Guests can unwind in the heated indoor pool while overlooking the fitness center, or enjoy a delicious complimentary breakfast each morning in the dining area. The availability of coffee, tea, and hot chocolate in the lobby ensures convenience and relaxation throughout the day.

Convenient Location - Situated near major interstates and local attractions such as the Finger Lakes Gaming & Race Track, the hotel also provides a free shuttle service for easy access to nearby companies and shopping at Eastview Mall.

Experience luxury, relaxation, and convenience at the Hampton Inn & Suites Victor. Book your stay now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 410 reviews
Cleanliness: 7.2
Service: 9.3
Location: 9
Room Quality: 7.6
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.9
M
Mark • solo_traveller • us
8
2026-10-29 • via Nuitee
D
Daniel • couple • us
8
One of my favorites when I stay in the Fairport - Victor area.
Pros:

Standard Hampton Inn breakfast, no surprises with fresh ingredients and good taste.

Cons:

No complaints

2026-10-20 • via Nuitee
C
Carla • family_with_children • br
8
Worth it for the amount spent
Pros:

The facilities were clean and had a fragrance in the air.

Cons:

The room could be cleaner.

2026-10-16 • via Nuitee
I
itsik • couple • il
5
Regrettably, due to this experience, we will neither be able to recommend your hotel to others nor return here in the fu
Cons:

We were deeply disappointed to discover that our room was not cleaned at all. This demonstrates a lack of basic respect and consideration for your guests. Returning to an uncleaned room after a long day severely impacts the guest experience and falls far short of the service standards we expected from your hotel.

2026-10-12 • via Nuitee
C
Carol • solo_traveller • us
8
Room was comfortable and clean.
Cons:

Limited for food within hotel

2026-10-07 • via Nuitee
R
Rey • solo_traveller • us
9
2026-09-11 • via Nuitee
J
Jonathan • family_with_children • us
10
Checking in and out was a breeze. Pretty comfortable
Pros:

I like all the food options that are near by. Also having a crib for my toddler was a very nice amenity.

Cons:

I wish that the lobby had a bottled milk option in the snack area. Our room’s bathroom didn’t have a working exhaust fan

2026-09-10 • via Nuitee
S
Serge • couple • us
1
Cons:

The biggest problem was the lack of communication between Booking.com and hotel, which cost me an extra $150. Im in the process of reaching out to Mr. Ben Harrell.

2026-09-09 • via Nuitee
A
Amanda • extended_group • us
9
2026-09-09 • via Nuitee
H
Helen • solo_traveller • us
9
Pros:

Staff as so pleasant and helpful

2026-09-09 • via Nuitee
B
Binu • couple • us
10
Excellent
Pros:

The breakfast was excellent. The space was ample. The rooms were clean. the staff was very friendly. The location is excellent, next to Mall and lots of spots to find something to eat

Cons:

Elevator is located at one end of the building, so there is some walk to get to rooms to the other end.

2026-09-06 • via Nuitee
D
Denise • solo_traveller • us
8
2026-08-31 • via Nuitee
T
Tom • solo_traveller • us
8
2026-08-29 • via Nuitee
T
Tyan-faung • solo_traveller • us
10
Would stay again.
2026-08-27 • via Nuitee
K
Kevin • couple • us
9
2026-08-25 • via Nuitee
V
Vernooij • family_with_children • us
9
Great stay during our road trip.
Pros:

Wonderful rooms, location, pool and staff

Cons:

Nothing

2026-08-23 • via Nuitee
G
Gilday • couple • us
8
2026-08-22 • via Nuitee
W
WasJal • Business • Glenview, Illinois
4
Not what I expected
Pros:

Great location. Property was in good condition. Stayed 4 nights Monday to Friday. Front desk staff was pretty good. Room had the double door for rooms to be joined, very loud when children were next door. Even when was occupied by adults. Digital Clock was missing some digits, top bedspread was thread bare, toilet did not always shut off on its own. Four nights and not one day was the room made up, even though sign said housekeeping is every other day. Oh, I forgot to mention I bought some items like a soda and crackers, appears all items are $5 each. My next visit in a month or so I will try another hotel.

2026-07-24 • via Tripadvisor
K
Katie • family_with_children • us
2
Will not stay there again.
Pros:

Location, friendly staff

Cons:

The beds were the worst, like laying on plywood. I booked the hotel because of the hot tub, thought it would be nice to relax after a long day of travel only to find it was out of order. The hotel is run down, smelly & falling apart.

2026-07-24 • via Nuitee
P
Postolahe • solo_traveller • ro
2
if you have other options in the area for this money do not hesitate
Pros:

for all my stay not once, somebody come to pick up the trash at least change towel or refill shower gel

Cons:

location is the only advantage

2026-07-22 • via Nuitee