Mercure Sydney Rouse Hill

Hotels
Mercure
9 (1752 reviews)
Corner of Commercial Road and Windsor Road , Kellyville , au

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited food variety
Pool privacy issues

Categories

Cleanliness
8.21
Rooms were nice, comfortable, and clean; however, issues related to food cleanliness were noted.
Service
9.68
Staff were generally friendly and accommodating, with several positive mentions of specific staff members.
Location
9.72
Location received multiple positive mentions, being convenient and well-situated.
Room Quality
9.17
Rooms are described as very comfortable with great beds and pillows.
Amenities
8.7
Amenities generally good but specific complaints about pool privacy and noise.
Value for Money
9.16
While some felt the value was good, others felt charges were excessive, impacting perception.
Food and Beverage
7.71
Breakfast limited and some food items considered inedible; suggestions for improvement indicated.
Overall Experience
9.68
Overall positive sentiment with several would-stay-again comments, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:17

Property Description

Luxurious Accommodation
Experience comfort and style at Mercure Sydney Rouse Hill, offering air-conditioned rooms with free WiFi and modern amenities. Unwind in our outdoor swimming pool or stay active at the fitness centre.

Convenient Location
Located just 18 km from Western Sydney Stadium, our hotel provides easy access to ANZ Stadium and Qudos Bank Arena. Let us assist you with area information at our welcoming reception.

Dining and Relaxation
Indulge in delectable cuisine at our on-site restaurant and enjoy a refreshing drink at the bar. With free private parking and room service available, your stay with us is sure to be convenient and memorable.

Book now for an unforgettable stay at Mercure Sydney Rouse Hill.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Rates that include breakfast is only per adult booked. Children breakfast will not be included. We do not accept Apple Pay, Android Pay or Digital Wallet Transactions for payment or pre-authorizations. Please ensure a physical credit or debit card matching a valid identification (physical or digital government issued) is presented on check in. Please note a pre-authorization of up to $100 may apply for your reservation as an incidental hold.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1752 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 9.68
B
Birthe solo_traveller au
9
Modern facility, great location and friendly satff
Pros:

The Staff were excellent. Always ready to help and friendly.

Cons:

Traffic outside at main entrance to parking

2026-06-19 via Nuitee
R
Rasool solo_traveller ae
8
I had a lovely stay at the Mercure Hotel in Rouse Hill, and would definitely recommend.
Pros:

The rooms were excellent, spacious, and very comfortable. The staff were also very informative and accommodating during my stay. The hotel was also conveniently located not too far away from the train station.

Cons:

Room service / dining options were limited in the evenings.

2026-06-18 via Nuitee
B
Birthe solo_traveller au
8
2026-06-15 via Nuitee
A
Al Corvy solo_traveller au
7
Nice room; comfy bed; expensive; no room service
Pros:

Room was a good size. Bed comfortable. Easy car parking. Although beside a major road, within the room it was quiet.

Cons:

Expensive. No room service for food or breakfast available.

2026-06-15 via Nuitee
H
Helen solo_traveller au
8
Excellent
Pros:

Location rooms and links to restaurant

Cons:

Nothing

2026-06-15 via Nuitee
P
Peter couple au
9
Location, quietness says it all
Pros:

Location, facilities and how quiet it is.

Cons:

Nothing

2026-06-14 via Nuitee
K
kerri couple au
8
2026-06-14 via Nuitee
J
Jason couple au
10
2026-06-14 via Nuitee
E
Etuini solo_traveller nz
9
2026-06-14 via Nuitee
S
simon solo_traveller au
10
Pros:

Clean and comfortable. Good pillows. Great pub next door.

2026-06-14 via Nuitee
M
Mariam Raza solo_traveller om
10
2026-06-13 via Nuitee
I
Inder couple au
1
Was disappointed
Pros:

Nothing much

Cons:

Customer service

2026-06-12 via Nuitee
S
Slobodan solo_traveller au
8
Pros:

Very clean and tidy. Bed extremely comfortable. Free parking.

Cons:

Shower design a little odd and water splashes to main area.

2026-06-10 via Nuitee
R
Rebecca family_with_children au
10
Always enjoy my stay here for netball close to shopping and great pub
2026-06-09 via Nuitee
K
Kerri-Ann family_with_children au
8
Perfect location and easily accessible
Pros:

Perfect location for nearby sporting event. Easily accessible with plenty of available parking. On-site restaurant also very convenient.

2026-06-09 via Nuitee
H
Heidi couple au
10
2026-06-08 via Nuitee
K
Ken couple au
7
2026-06-07 via Nuitee
H
hollands couple au
10
2026-06-07 via Nuitee
P
Peter couple au
8
Great place to stay
Pros:

Location, service and so quiet, considering…

Cons:

N/A

2026-06-07 via Nuitee
K
Katlego couple au
10
2026-06-04 via Nuitee