Mercure Sydney Rouse Hill

Hotels
•
Mercure
9 (1797 reviews)
Corner of Commercial Road and Windsor Road , Kellyville , AU

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited food variety
Pool privacy issues

Categories

Cleanliness
8.21
Rooms were nice, comfortable, and clean; however, issues related to food cleanliness were noted.
Service
9.68
Staff were generally friendly and accommodating, with several positive mentions of specific staff members.
Location
9.72
Location received multiple positive mentions, being convenient and well-situated.
Room Quality
9.17
Rooms are described as very comfortable with great beds and pillows.
Amenities
8.7
Amenities generally good but specific complaints about pool privacy and noise.
Value for Money
9.16
While some felt the value was good, others felt charges were excessive, impacting perception.
Food and Beverage
7.71
Breakfast limited and some food items considered inedible; suggestions for improvement indicated.
Overall Experience
9.68
Overall positive sentiment with several would-stay-again comments, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:17

Property Description

Luxurious Accommodation
Experience comfort and style at Mercure Sydney Rouse Hill, offering air-conditioned rooms with free WiFi and modern amenities. Unwind in our outdoor swimming pool or stay active at the fitness centre.

Convenient Location
Located just 18 km from Western Sydney Stadium, our hotel provides easy access to ANZ Stadium and Qudos Bank Arena. Let us assist you with area information at our welcoming reception.

Dining and Relaxation
Indulge in delectable cuisine at our on-site restaurant and enjoy a refreshing drink at the bar. With free private parking and room service available, your stay with us is sure to be convenient and memorable.

Book now for an unforgettable stay at Mercure Sydney Rouse Hill.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Rates that include breakfast is only per adult booked. Children breakfast will not be included. We do not accept Apple Pay, Android Pay or Digital Wallet Transactions for payment or pre-authorizations. Please ensure a physical credit or debit card matching a valid identification (physical or digital government issued) is presented on check in. Please note a pre-authorization of up to $100 may apply for your reservation as an incidental hold.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1797 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 9.68
D
deborah • couple • au
10
Pros:

Lovely staff

Cons:

Nothing

2026-09-19 • via Nuitee
L
Leanne • couple • au
10
2026-09-18 • via Nuitee
G
Grahame • solo_traveller • au
8
2026-09-12 • via Nuitee
P
Paul • couple • au
6
2026-09-11 • via Nuitee
R
Ross • solo_traveller • au
9
Cons:

I was given a room next to a major road with heavy traffic

2026-09-09 • via Nuitee
R
Raymond • couple • au
10
Warm and comfortable
Pros:

Location was close to everything warm and comfortable.

2026-09-08 • via Nuitee
S
Stephen • solo_traveller • au
7
Notify guest of the disabled room allocation in advance.
Pros:

Room was clean and well laid out.

Cons:

The disability bathroom was poor. A low level of amenity for an able-bodied guest.

2026-09-08 • via Nuitee
A
Ashlee • solo_traveller • au
8
2026-09-06 • via Nuitee
A
Anthony • solo_traveller • au
1
Shit
Pros:

Staff were rude, cold and didn't feel like a 4 star hotel.

Cons:

Staff.

2026-09-02 • via Nuitee
A
Alexia • family_with_children • au
10
2026-09-02 • via Nuitee
D
Deb • solo_traveller • au
8
2026-09-01 • via Nuitee
M
Michael • solo_traveller • au
10
Pros:

Staff were very helpful when I requested to change my room

2026-08-28 • via Nuitee
K
Kathy • couple • au
9
2026-08-26 • via Nuitee
L
Lewis • solo_traveller • au
4
Wouldn’t stay again - comfy beds though.
Pros:

New & clean, bed was comfortable.

Cons:

Right next door to a pub, incredibly noisy at night. Almost zero amenities in the room, $5 for a bottle of water - complimentary in almost any hotel - no where you can walk to buy either.

2026-08-25 • via Nuitee
K
Kiara • solo_traveller • au
9
2026-08-24 • via Nuitee
K
Ken • solo_traveller • au
8
Pros:

Ideal place to stay for the events that we attended in the area. The Fiddler right next door made entertaining ourselves in the evening very easy.

Cons:

Nothing to dislike here.

2026-08-24 • via Nuitee
M
Matt • couple • au
9
2026-08-23 • via Nuitee
Y
yulan • solo_traveller • au
5
2026-08-21 • via Nuitee
S
Sarah • solo_traveller • au
3
Breakfast NOT included for children even if you pay for it
Pros:

Was clean enough

Cons:

I had booked for my son (12) and I to stay. All booking.com information said breakfast included. At the hotel I was told that breakfast was included for adults not children and I would have to pay for my son’s breakfast. This made no sense whatsoever as I booked with breakfast included and just because he is 12 he doesn’t get breakfast?! They would not budge and told me to go on booking.com to change the booking to two adults! Then they would give me the two breakfast vouchers. I did not have time to do this and paid for breakfast two mornings. Very poor customer service and communication with booking.com

2026-08-20 • via Nuitee
A
ANGIE GAIL DARLENE • solo_traveller • au
9
Cons:

All the construction

2026-08-18 • via Nuitee