Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
High-quality service
Cons:
Miscommunication about charges
Unauthorized credit card charges

Categories

Cleanliness
9.26
Rooms were very clean and lots of attention to detail.
Service
9.73
Every single staff member was warm, genuine, and on point with service.
Location
9.27
Located in the heart of one of the nicest shopping areas of Toronto.
Room Quality
9.22
The suite was perfect, spacious, modern, and comfortable.
Amenities
9.25
Good amenities including an espresso coffee maker and excellent bar on the rooftop.
Value for Money
8.71
There was an issue with the charges not being communicated, affecting perceived value.
Food and Beverage
8.76
Breakfast was good but there were issues with service and charges.
Overall Experience
9.43
Overall a fantastic stay with some minor issues that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:12

Property Description

Luxurious 5-Star Stay in the Heart of Toronto

Exquisite Rooms and Top-Notch Amenities
Indulge in air-conditioned rooms with stunning city views, plush bedding, and modern amenities. Enjoy the convenience of free WiFi, a flat-screen TV, and a safety deposit box for your valuables. The private bathrooms are stocked with complimentary toiletries for your comfort.

Wellness and Dining Options
Stay fit at the on-site fitness centre or unwind with a drink at the bar. Treat yourself to delectable cuisine at the hotel's restaurant or opt for room service for a private dining experience. The concierge service is always available to assist you with any requests.

Exceptional Service and Prime Location
Experience impeccable service from multilingual staff fluent in German, English, Spanish, and French. Explore nearby attractions like the Royal Ontario Museum and Queens Park. With the airport just 6 km away, your seamless travel experience begins at Park Hyatt Toronto.

Book your luxury escape at Park Hyatt Toronto now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of CAD 150 for the first 6 nights and an additonal CAD 150 from the 7th to 30th night will be applied. Dogs under 50 lbs are allowed upon request.

Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests (children or adults) can purchase breakfast directly from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CAD 70 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 397 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.43
A
annafN9082CI Business
10
Work trip in Toronto
Pros:

great atmosphere and perfect for productive business travel. Really had a great in-room set up to help with personal fitness & wellbeing - like a fitness app and yoga mat on the TV, plus the Headspace app to help me undwind and relax

2026-07-02 via Tripadvisor
2
278kimberlyi NONE
10
Actually a value for the level of comfort and service
Pros:

Excellent in every way. Same level of service as the Hazelton around the corner which is also excellent. I believe the hotel is a tremendous value because the room and service justify the price and then some.

2026-06-30 via Tripadvisor
K
Konstantinos couple gr
10
2026-06-26 via Nuitee
M
MrPhileasF Couples London, England
8
Excellent location and great hotel
Pros:

Park Hyatt in Toronto is located in the centre of the old town and next to the museums, and a 30-minute drive from the airport, YYZ, or about an hour on public transport. The hotel has a nice modern touch with plenty of art dotted around the hotel. The lobby is to the right as you enter and on the left is the residences which is also where you find the Spa and the gym. The gym is well equipped with all you need! In between the hotel and the residences are the restaurant and bar. The rooms are big with the art theme extending into the rooms. The rooms has both social and works areas to accommodate for all travellers, and a well stocked minibar. The restaurant is excellent and the breakfast is great, however if you fancy something else, everything is around the corner from exquisite restaurants to fast food. A great place to explore Toronto.

2026-06-24 via Tripadvisor
S
Steven solo_traveller gb
7
Good stay. Excellent location.
Pros:

Good room, excellent location, friendly front desk reception

Cons:

Restaurant and bar upstairs were difficult and unfriendly. It was a mission to be seated and get a beer at the bar upstairs and reception at restaurant downstairs were unfriendly

2026-06-22 via Nuitee
H
Harpeet family_with_children ke
10
Pros:

location was exceptional, staff were excellent

2026-06-22 via Nuitee
P
P2295VNbobd NONE
10
Park Hyatt Toronto in the beautiful Yorkville area of Toronto
Pros:

The Park Hyatt Toronto is an oasis in the Yorkville neighborhood of Toronto. The Yorkville area is a great location with wonderful restaurants and bars along with high end shopping outlets. Close to the Toronto metro and the Park Hyatt complimentary car service takes you within 4 or 5 KM of the hotel making going to the waterfront area very easy. The hotel is right across from the Royal Ontario Museum and a few blocks from the University of Toronto. The hotel is beautiful with well designed rooms and suites and an on site Stillwater Spa. A great rooftop Bar, the Writers Room is a must visit.
You will love the Park Hyatt either if on business or vacation. The entire staff at the hotel is outstanding and their Concierge team is excellent. Toronto is one of our favorite cities and the Park Hyatt Toronto makes it even more special.
It will be the highlight of your trip to Toronto

2026-06-20 via Tripadvisor
Y
yingc793 NONE
10
Wonderful Family Stay with Exceptional Service
Pros:

I received an email from the hotel before our arrival. Since I booked two rooms and was traveling with my child and parents, I requested to have the rooms close to each other for a more convenient family stay.

The team did a wonderful job arranging connecting rooms for us, which made our stay so much easier and more comfortable. They also prepared a lovely welcome dessert for us, which was such a thoughtful touch.

The front desk staff were also very welcoming and took the time to explain all the Guest of Honor (GOH) benefits during check-in. Throughout our stay, whenever I reached out through the messaging feature in the Hyatt app, the team always responded quickly and was very helpful.

Thank you so much for the amazing hospitality. We truly appreciate everything!

2026-06-17 via Tripadvisor
5
562paulettea NONE
10
Best hotel, staff, and service
Pros:

We continue to find a stay at the Park Hyatt Toronto an excellent experience. The staff goes above and beyond to make your vacation a most memorable one. The hotel is beautiful and rooms well appointed, spa and fitness center are a pleasure (as are the staff members). When in Toronto we would never stay anywhere else but the Park Hyatt!!!

2026-06-09 via Tripadvisor
J
jdteeth NONE Saint Louis, Missouri
10
Outstanding Hotel
Pros:

We have stayed at fantastic 5 star hotels all around the world. The Park Hyatt Toronto ranks right up there at the top. Beautiful place and the most helpful, friendly staff you will ever find. Do not hesitate choosing this hotel for a stay in Toronto.

2026-06-05 via Tripadvisor
J
jri425 NONE Chicago, Illinois
10
Top tier hotel in Toronto
Pros:

If you are seeking options of accommodations this hotel is the one for you. The service from the time I was welcomed in at check-in with sparking wine and water for my daughter, to everyone being genuinely nice, to even housekeeping knowing my name and greeting me in the morning as I walked down the hall ….every moment was special and fabulous. The location is also supreme with shopping literally starting at a 5min walk from the hotel. Also, the Royal Ontario museum is right down the street (~5min walk).

My family decided to attend a Blue Jays game. The Courtesy car was available and we felt so special pulling up to the stadium in the PH’s beautiful black Escalade.

Our room was also excellent. We were in a king suite and everyone had a nice amount of room to spread out (ie my husband and I with our 9 y/o. ) The room was clean and the bathroom was exquisite. We also enjoyed the gym and I personally had fun using the Peloton row machine they had available (while also earning 100 Hyatt points per exercise)

I can’t recommend this property enough if you are traveling to the area.

2026-05-29 via Tripadvisor
M
mrsdrdukes NONE Virginia Beach, Virginia
10
Impeccable service
Pros:

The level of service was impeccable. Everyone from reception to concierge to restaurant, valet, and housekeeping was cordial, inviting, professional, and helpful.

2026-05-28 via Tripadvisor
E
Emily family_with_children ca
10
2026-05-20 via Nuitee
S
Somphop_Sara Couples Las Vegas, Nevada
10
Nice hotel
Pros:

This luxurious hotel in Toronto offers an excellent location, conveniently situated near shopping centers, train stations, museums, parks, and delicious restaurants.

However, during my stay, I encountered an issue with the elevators. One elevator was out of service, and we had to share it with construction workers and staff. While it wasn’t particularly convenient, I had to make do with it.

On a positive note, I noticed an empty wine bottle in the minibar area when I checked in. I promptly informed the hotel, explaining that I wasn’t drinking it and that housekeeping should check before sending guests in. Fortunately, the hotel promptly addressed the issue.

When you stay here, be sure to check out the hotel’s well-equipped gym, spa, and rooftop bar.

2026-05-19 via Tripadvisor
7
722eliec Business Montreal, Quebec
10
Iconic … reimagined
Pros:

I’ve stayed at the Park Hyatt Toronto in the past and felt it was starting to show its age, though the service was always excellent. On this recent visit, I was pleasantly surprised — the hotel has been beautifully reimagined, with updated amenities and a refreshed, modern feel. The service remains outstanding, and the location is simply incomparable to any other hotel in the area. A great experience overall.

2026-05-19 via Tripadvisor
L
Liptonball Family New York City, New York
6
More like a four-star experience at five-star prices with insufficient elevator service
Pros:

We’re actually writing this review while standing in line waiting for an elevator — on our last night, three tour buses unloaded simultaneously into a hotel served by only two slow elevators, creating a wait of over half an hour with no accommodation for guests already checked in.

It perfectly sums up our stay: a hotel that seems to prioritize large tour groups over individual travelers with little regard for the impact.

The positives are real — clean rooms, a good gym, reliable room service, friendly staff, and the Writers Room bar is excellent.

But our room wasn’t ready at check-in, turndown service appeared only once in three nights, and the elevators are inadequate even on a normal day.

There’s a four-star hotel here. But at five-star prices, the basics of the guest experience simply aren’t being met.

2026-05-10 via Tripadvisor
F
FatimaB Family Sao Paulo, State of Sao Paulo
10
Memorable experience
Pros:

The hotel is very well located, across from Royal Ontario Museum, close to great restaurants and upscale shops. The room and bathroom were spacous and clean, bed was comfortable and the service was impeccable. The rooftop bar has a spectacular view, especially at night.
The entire hotel staff was super friendly, from the doorman to the House Car driver. I would like to recognize the staff who supported me during the week I was in Toronto:
At Reception, Chris, and at the Concierge, the support of Erika and Caleb. And the special attention of Vanessa Liabakos, with a surprise birthday cake to celebrate my sister´s birthday. And Mr. Abul from Room Service.
The Joni restaurant team was super attentive during our breakfast: Mike, Ewa, and the brazilian manager Otavio.
It was certainly a memorable experience!
Thanks
Fatima

2026-05-04 via Tripadvisor
A
Aitor couple es
9
2026-05-02 via Nuitee
L
lauraaB2101NQ NONE
10
Amazing birthday experience!
Pros:

Amazing staff and impeccable hotel. Loved the breakfast food and the view from the rooftop bar. Spa was wonderful and their facial beds move to keep the stress off the lower back!

2026-05-01 via Tripadvisor
J
jmakeya2020 NONE Mount Juliet, Tennessee
10
Phenomenal service, beautiful hotel
Pros:

Phenomenal customer service. The personal note and delicious macaroons waiting for us when we arrived was the kindest gesture. Love being a Hyatt Globalist! Free parking, complimentary shuttle/driver, free breakfast. I wish I didn’t book 2 days before arriving so that I could’ve taken advantage of the suite upgrades I have access to.

2026-04-28 via Tripadvisor