Holiday Inn Express Sydney Airport by IHG

Hotels
•
Holiday Inn Express
8.2 (10164 reviews)
2-12 Sarah Street , Sydney , AU
+61 2 8364 9111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Close to airport / convenient location
Free airport shuttle
Good breakfast buffet
Comfortable beds
Helpful and friendly staff (specific praise for Maria)
Clean rooms in many cases
Easy check-in
Good showers and toiletries
Cons:
Food options described as basic/ordinary by some
Some rooms small, dingy or showing wear
Bedding issues (stinky pillows, sour laundry smell)
Hard beds reported in some rooms
Limited towels / housekeeping inconsistencies
No stairs access in some areas (accessibility concern)
Wi‑Fi problems on laptops reported
Kitchen/restaurant closes early
Refund/booking/payment issue reported by one guest
Aircraft noise audible in some rooms

Categories

Cleanliness
7.6
Most guests reported clean rooms and the property is generally kept tidy, but several reviewers noted bedding issues (stinky/sour-smelling pillows and sheets) and occasional laundry problems.
Service
8.6
Staff were frequently described as helpful and efficient (specific praise for a staff member named Maria), with easy check-in; however there are isolated reports of unhelpful staff and a serious accessibility/communication complaint.
Location
9.2
Consistently praised as very close to the airport with a good shuttle and convenient access to nearby shopping; location is the hotel's strongest feature for short stays.
Room Quality
7.4
Rooms vary: some guests found beds comfortable and showers good, while others reported small, dark or ‘dingy’ rooms, hard beds, cramped layouts and parts of the hotel looking tired.
Amenities
7.8
Useful amenities like an airport shuttle and free breakfast are positives; negatives include limited towels, kitchen closing early, lack of stair access for some areas and occasional Wi‑Fi issues on laptops.
Value for Money
7.6
Many guests found it acceptable for a short airport stay, but there are complaints affecting perceived value (notably a reported double-booking/payment/refund issue).
Food and Beverage
8
Breakfast buffet is frequently praised (eggs, roasted tomatoes, generally good), though some guests found food options basic/ordinary and noted the kitchen closes early.
Overall Experience
9.4
Overall positive for travellers seeking a convenient airport hotel: many guests described comfortable short stays, good breakfast and helpful staff, though accessibility, room condition and isolated service/payment issues affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

City Views and Free WiFi
Enjoy stunning city views from your room at Holiday Inn Express Sydney Airport while staying connected with complimentary high-speed WiFi throughout the property.

Convenient Amenities
Relax and unwind in guest rooms equipped with modern amenities like air conditioning, flat-screen TV, and a private bathroom. Start your day right with a continental 'Express Start' breakfast.

Green and Sustainable
Feel good about your stay knowing that Holiday Inn Express Sydney Airport holds a 5.5-star NABERS Energy rating with GreenPower, demonstrating a commitment to sustainability.

Book now to experience the perfect blend of comfort, convenience, and sustainability at Holiday Inn Express Sydney Airport.

Important information:

-Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.
-Please be informed the hotel bar will be undergoing a refurbishment and will be closed daily between the hours 6:00am – 4:00pm, between Monday 23rd March and Friday 10th April 2025. The bar will remain open outside of the stated hours (4:00pm onwards) throughout this time, subject to unforseen delays in works.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.2
Based on 10164 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.2
Room Quality: 7.4
Amenities: 7.8
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 9.4
K
Kathryn • couple • au
9
2026-10-31 • via Nuitee
C
Corey • extended_group • au
4
2026-10-31 • via Nuitee
S
Susarla • solo_traveller • in
7
2026-10-31 • via Nuitee
C
Claire • family_with_children • gb
3
2026-10-30 • via Nuitee
J
Jordana • solo_traveller • au
5
2026-10-30 • via Nuitee
G
Gillian Sneddon • family_with_children • au
9
2026-10-30 • via Nuitee
M
Mario • family_with_children • au
9
2026-10-30 • via Nuitee
W
Wei • extended_group • au
6
2026-10-30 • via Nuitee
C
Charissa • couple • au
8
Great spot for overnight stay before or after a flight
Pros:

Easy check in, great location, comfy bed

2026-10-30 • via Nuitee
R
Roisin • couple • au
5
Cons:

Very basic and very ordinary food options

2026-10-30 • via Nuitee
C
Crystal • couple • au
10
Pros:

Easy access and lovely staff. Clean room that suited our needs.

2026-10-29 • via Nuitee
O
Olga • family_with_children • au
10
Overall perfect hotel for tourists who would prefer to stay closer to the airport
Pros:

Awesome room and the location

Cons:

More towels for guests will be good to add

2026-10-29 • via Nuitee
Øyvind Inge • couple • no
10
2026-10-29 • via Nuitee
L
Lauretta • solo_traveller • au
8
2026-10-28 • via Nuitee
S
SHINICHI • extended_group • jp
9
快適
Pros:

空港至近の立地。　部屋もきれいで快適だった。

Cons:

持参したPCがWi-Fiにつながらなかった（スマホは大丈夫だったので、おそらくPC側の設定だったかと思うが）。
受付が１F（日本でいう２F）にあったこと。
Ground Floorではないので、少々面倒だった。

2026-10-28 • via Nuitee
N
Natalie • solo_traveller • au
8
2026-10-28 • via Nuitee
D
Darryl • couple • au
2
2026-10-28 • via Nuitee
R
Rita • couple • au
7
2026-10-27 • via Nuitee
M
Margaret • solo_traveller • au
8
Close to the airport
Pros:

Great option close to the airport. Good breakfast.

2026-10-27 • via Nuitee
S
Sujan • family_with_children • au
1
Not a good place to stay.
Pros:

No good

Cons:

They didn’t refund when I booked Sydney and I was in Melbourne. I booked same hotel in Melbourne as they both were IHG group. I paid both hotels that costed me $259 for Sydney and $231 for Melbourne.

2026-10-27 • via Nuitee