Elmbank York, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.6 (3399 reviews)
The Mount , York , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.6
Based on 3399 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
J
Jim couple gb
9
2026-05-22 via Nuitee
B
Bev solo_traveller gb
9
Pros:

Great location. Lovely art deco hotel, spotless. All staff that we encountered were warm and welcoming. Room was clean and everything you needed. Dog friendly.

2026-05-19 via Nuitee
W
Wilkins solo_traveller gb
10
It was like stepping into a museum of art nouveau gorgeousness,
Pros:

Being steeped in beauty

Cons:

Maybe tissues in the room

2026-05-18 via Nuitee
S
Simon solo_traveller gb
9
2026-05-17 via Nuitee
A
Alex couple gb
8
2026-05-17 via Nuitee
J
John solo_traveller gb
8
Good for what i did for
Pros:

Location

Cons:

Food from restaurant poor

2026-05-16 via Nuitee
M
Manon couple gb
10
2026-05-16 via Nuitee
J
Jo solo_traveller gb
10
Staff were lovely and super helpful. Spotlessly clean and comfortable and excellent breakfast.
Pros:

Bedroom spotless, spacious and comfortable.

Cons:

Parking was a bit of a pain - could have been clearer about that on the website/advertising.

2026-05-15 via Nuitee
D
David couple gb
10
2026-05-14 via Nuitee
S
Shauna couple gb
7
Cons:

Room could have been bigger

2026-05-14 via Nuitee
J
John couple gb
10
Excellent service by all staff, delicious breakfast and nothing is too much trouble. A wonderfully creative place to sta
Pros:

Classic Art Nouveau design with many original features. The hotel has been sympathetically restored, based around the stained glass and carpentry.

2026-05-13 via Nuitee
N
Nilopher couple gb
9
2026-05-13 via Nuitee
J
Jeremy couple gb
9
2026-05-12 via Nuitee
A
Aiste couple gb
8
2026-05-11 via Nuitee
N
nicky solo_traveller gb
9
2026-05-10 via Nuitee
A
Andrea solo_traveller gb
10
Pros:

Great location, lovely immaculate rooms, friendly staff

Cons:

Couldnt get into room until 3pm

2026-05-10 via Nuitee
C
Cynthia extended_group it
10
We had an excellent stay at this beautiful old hotel. All members of the staff were very friendly and helpful and went o
Pros:

The accommodation was very clean and comfortable and the staff were very friendly and helpful

2026-05-08 via Nuitee
Y
Yetunde solo_traveller gb
8
2026-05-08 via Nuitee
K
Kirsty couple gb
5
I was so disappointed in the room we were allocated. Had chosen this hotel because it looked beautiful online but unfort
Pros:

The lobby looked beautiful

Cons:

Was given a room outwith the main hotel across the road in the Lodge. Basement location, dark, claustrophobic and gurgling pipes.

2026-05-08 via Nuitee
J
Joy couple gb
9
2026-05-08 via Nuitee