Elmbank York, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.6 (3531 reviews)
The Mount , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.6
Based on 3531 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
S
Steven • couple • gb
7
2026-09-19 • via Nuitee
K
kathlyn • couple • gb
9
Pros:

second stay at this hotel had a really lovely time had a lovely room this time

Cons:

everything was fine for us

2026-09-18 • via Nuitee
L
Leonardo • solo_traveller • it
7
Pros:

Stanza bella e larga. Posizione OK, si arriva a piedi in città anche se c'è da camminare un pochino. Molto vicino all'ippodromo.

Cons:

La nostra stanza non era nell'edificio principale ma di fronte.
Ultimo piano senza ascensore, non comodo coi bagagli.
Parcheggio solo a pagamento, ma il weekend o se la lasci solo la notte, in strada è gratis.
Ovviamente no aria condizionata e no bidet (nonostante un bagno enorme e mezzo vuoto), ma sarebbe una sorpresa il contrario.
Un po' caro, ma probabile perché era periodo di corse all'ippodromo.

2026-09-18 • via Nuitee
M
Morag • solo_traveller • gb
10
2026-09-17 • via Nuitee
P
PAMELA • couple • gb
8
Lovely hotel convenient for the race course
Pros:

We loved the size of our bedroom and bathroom. The bed was very comfortable, lovely walk in shower.

Cons:

We would have liked to open a window in the bedroom for fresh air during the night but they were all sealed.

2026-09-17 • via Nuitee
G
George • couple • gb
8
2026-09-17 • via Nuitee
L
Louisa • solo_traveller • gb
9
Relaxing, comfortable experience and I'll be back next year.
Pros:

I love this place, stay every year for the York Book Fair - it is quiet, comfortable and quite beautiful.

Cons:

I used to like having a cheeseboard in the bar - food options have changed now.

2026-09-16 • via Nuitee
W
William • couple • gb
6
If only the experience matched the excellent service of the staff who are an asset to the hotel
Pros:

Room was very dark and dated . Unexpectedly the room was rather small . £30 for our dog who was supposed to get a pet bed and treats but got nine of these . Mentioned to staff on checkout and the £30 was removed from our bill

Cons:

Value for money
£15 for breakfast that wasn’t worth it . I have paid £20 at other hotels and had a better breakfast

2026-09-16 • via Nuitee
N
Nandan.prabhu • solo_traveller • gb
8
2026-09-14 • via Nuitee
C
Chris • couple • gb
8
2026-09-14 • via Nuitee
C
Christopher • solo_traveller • gb
7
Pros:

Nice hotel with good breakfasts. About 15 minutes walk to the City Centre.

Cons:

The room and bed were small for the price we paid. It was not made clear that the room would not be serviced unless we presumably requested it.

2026-09-13 • via Nuitee
R
Richard • couple • gb
9
2026-09-13 • via Nuitee
S
Sara • couple • de
4
2026-09-13 • via Nuitee
W
Walid • solo_traveller • ch
10
2026-09-10 • via Nuitee
C
Charlotte • extended_group • gb
10
2026-09-10 • via Nuitee
A
ainscough • couple • gb
7
2026-09-09 • via Nuitee
N
Nic • solo_traveller • de
8
Great staff, good facilities, not the best location.
Pros:

It was not as central as I had expected. Staff were great.

Cons:

Windows didn’t open.

2026-09-09 • via Nuitee
S
Sarah • couple • gb
10
Would stay again in a heart beat
Pros:

The decor and staff were fabulous

Cons:

The elegance the stained glass the grand staircase all wonderful

2026-09-07 • via Nuitee
D
Debra • extended_group • gb
8
2026-09-07 • via Nuitee
K
Kerene • solo_traveller • gb
9
Great stay
Pros:

Beautiful decor. Great location to get to York Racecourse. Staff were very friendly. The room was a great size and the bath was the cherry on top.

Cons:

The only thing we found was the limited menu for lunch at 1pm but that's really trying to find something.

2026-09-07 • via Nuitee