Elmbank York, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.6 (3531 reviews)
The Mount , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.6
Based on 3531 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
L
Louise • couple • gb
6
2026-10-13 • via Nuitee
P
Phil • extended_group • gb
8
Pros:

We had to change room as the one we had booked had a smoking smell. However, the staff changed us immediately with no fuss.

Cons:

Breakfast was disappointing. Not much there and there was confusion about the prices. Staff were not particularly helpful.

2026-10-12 • via Nuitee
G
Gerard • couple • au
1
Underwhelming
Pros:

The rooms were good however our experience in the restaurant for dinner was poor. It was the complete opposite of how they promoted and communicated to me. My partner and I didn’t eat our meal. Simply put I could of prepared a better meal. Unfortunately what they promoted and what we got was the complete opposite.

Cons:

Good as I said above.

2026-10-12 • via Nuitee
B
Benjamin • couple • gb
9
Nice hotel
Pros:

Nice room and good breakfast

Cons:

A little short on parking

2026-10-11 • via Nuitee
D
Deb • solo_traveller • nz
8
2026-10-10 • via Nuitee
S
Sue • couple • gb
7
Good overall and would return again but would upgrade to a better room.
Pros:

Close to town centre. Location of room peaceful.

Cons:

Didn’t find reception staff particularly welcoming. Bedroom had insufficient coat hanging space, no shelving for jumpers etc and only one bedside table. On Day 2, no housekeeping was done or tea/coffee making facilities replenished until 3.00 pm.

2026-10-10 • via Nuitee
D
Darshana • extended_group • gb
5
2026-10-08 • via Nuitee
P
Paulina • couple • pl
9
2026-10-07 • via Nuitee
M
Mark • couple • gb
8
Enjoyable stay
Pros:

Close to the city and easy to walk.
Lovely comfortable bed and nicely decorated.
Pleasant and helpful staff.

Cons:

Shame about car park charge of £18 per day!!!

2026-10-07 • via Nuitee
J
Jon • solo_traveller • gb
10
Lovely hotel - breakfast could have been better
Pros:

Large room with a big ensuite
Clean throughout
Friendly and helpful staff
Hotel was well presented throughout

Cons:

Breakfast was ok. Cooked food had to be ordered from the menu which is fine but not a large choice and it was average (I had full English one day and smashed avocado the next). Pancakes were an extra cost (£2.50). Also not a large choice of cold food at the buffet

2026-10-07 • via Nuitee
D
Dotty • solo_traveller • gb
9
Pros:

Everything was excellent

2026-10-07 • via Nuitee
S
Steven • couple • gb
7
2026-09-19 • via Nuitee
K
kathlyn • couple • gb
9
Pros:

second stay at this hotel had a really lovely time had a lovely room this time

Cons:

everything was fine for us

2026-09-18 • via Nuitee
L
Leonardo • solo_traveller • it
7
Pros:

Stanza bella e larga. Posizione OK, si arriva a piedi in città anche se c'è da camminare un pochino. Molto vicino all'ippodromo.

Cons:

La nostra stanza non era nell'edificio principale ma di fronte.
Ultimo piano senza ascensore, non comodo coi bagagli.
Parcheggio solo a pagamento, ma il weekend o se la lasci solo la notte, in strada è gratis.
Ovviamente no aria condizionata e no bidet (nonostante un bagno enorme e mezzo vuoto), ma sarebbe una sorpresa il contrario.
Un po' caro, ma probabile perché era periodo di corse all'ippodromo.

2026-09-18 • via Nuitee
P
PAMELA • couple • gb
8
Lovely hotel convenient for the race course
Pros:

We loved the size of our bedroom and bathroom. The bed was very comfortable, lovely walk in shower.

Cons:

We would have liked to open a window in the bedroom for fresh air during the night but they were all sealed.

2026-09-17 • via Nuitee
M
Morag • solo_traveller • gb
10
2026-09-17 • via Nuitee
G
George • couple • gb
8
2026-09-17 • via Nuitee
L
Louisa • solo_traveller • gb
9
Relaxing, comfortable experience and I'll be back next year.
Pros:

I love this place, stay every year for the York Book Fair - it is quiet, comfortable and quite beautiful.

Cons:

I used to like having a cheeseboard in the bar - food options have changed now.

2026-09-16 • via Nuitee
W
William • couple • gb
6
If only the experience matched the excellent service of the staff who are an asset to the hotel
Pros:

Room was very dark and dated . Unexpectedly the room was rather small . £30 for our dog who was supposed to get a pet bed and treats but got nine of these . Mentioned to staff on checkout and the £30 was removed from our bill

Cons:

Value for money
£15 for breakfast that wasn’t worth it . I have paid £20 at other hotels and had a better breakfast

2026-09-16 • via Nuitee
C
Chris • couple • gb
8
2026-09-14 • via Nuitee