Hotel Grand Chancellor Melbourne

Hotels
8.2 (11390 reviews)
131 Lonsdale Street , Melbourne , AU
+61 3 9656 4000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Great value for money
Cons:
Some amenities not functional
Rooms could be dated
Issues with breakfast service

Categories

Cleanliness
8.45
Multiple reviews praised the cleanliness, noting it was one of the cleanest hotels.
Service
8.45
Staff were frequently described as friendly and helpful, providing good service.
Location
8.45
Great location mentioned multiple times, especially for access to the theatre and CBD.
Room Quality
7.95
Rooms were generally noted as clean and spacious, with a few comments about being dated.
Amenities
7.45
Some amenities like the pool were either not available or mentioned with issues.
Value for Money
8.45
Many reviews indicated good value, especially for the location and included breakfast.
Food and Beverage
7.95
Breakfast received positive reviews, though there were some complaints about service items.
Overall Experience
8.45
General satisfaction found throughout the reviews, noting enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:52

Property Description

Stunning Rooftop Pool with Panoramic Views
Experience the breathtaking sights of Melbourne CBD from our heated rooftop swimming pool at Hotel Grand Chancellor Melbourne.

Prime Location in the Theatre District
Immerse yourself in the vibrant culture of Melbourne with easy access to theatres, nightlife, and shopping just minutes away.

Modern Rooms and Delectable Dining Options
Indulge in stylish accommodations with satellite TV and luxurious bathroom amenities. Start your day with a lavish breakfast buffet at Footlights Restaurant and savor delectable dishes at Encore Restaurant & Bar.

Book your stay at Hotel Grand Chancellor Melbourne now for an unforgettable experience!

Important information:

The Hotel Grand Chancellor Melbourne has a strict Covidsafe policy in place for the health and safety of our team, our valued guests and all on- site visitors.
Credit Card information:
Please note that there is a 1.20% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.05% charge when you pay with an American Express credit card.
Please note that there is a 3.20% charge when you pay with a Diners Club credit card.
Please note that there is a 3.05% charge when you pay with a JCB credit card.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 11390 reviews
Cleanliness: 8.45
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
M
martin • couple • au
7
Good
Pros:

Good

2026-10-31 • via Nuitee
E
Everrt • couple • au
10
Nice stay very convenient and easy to check-in and out🥰
2026-10-31 • via Nuitee
C
Caroline • family_with_children • au
10
Loved it, close to the theatre precinct and restaurants.
Pros:

The stay was great, we loved the bar and restaurant and the room was very comfortable. The sliding door out to the balcony gave us fresh air when we needed it.
Instead of staying for breakfast we opted for the take away egg and bacon muffin which was a great idea.

Cons:

There wasn't anything we didn't like however we did have to ask for our bed to be made into two singles as the request we put in through this booking system didn't come up on their end for some reason.
It was no problem they came up and changed it straight away.

2026-10-31 • via Nuitee
L
Linda • family_with_children • au
8
Quiet, comfortable hotel within walking distance of theatre district.
Pros:

Quiet hotel. No wait to use lift. Excellent shower with water not dripping onto the floor. Location good for theatre district.
Breakfast included with plenty of choice.

Cons:

Menu for dinner limited choices so didn't eat there.

2026-10-31 • via Nuitee
M
Meaghan • family_with_children • au
9
One night stay for the theatre
Pros:

Great location for the theatres and restaurants. The room was well appointed with some very thoughtful inclusions like reusable water bottles. Very clean and the staff were very friendly and helpful.

Cons:

Only negative was the bed. A bit hard and one side had a bit of a lean.

2026-10-30 • via Nuitee
L
Leanne • couple • au
8
Another relaxing stay
Pros:

Always like staying here. Clean with newly renovated rooms. Breakfast is always exceptional

Cons:

I felt the young chap at the bar was more interested with his phone than smiling and conversating with guests. Very young and quite unprofessional

2026-10-30 • via Nuitee
M
Michelle • couple • au
7
Have stayed before good location great value for money
Pros:

Good location for going to the Theatre

Cons:

Bar closing early because it was quiet
Our room not ready

2026-10-29 • via Nuitee
M
Mali • couple • au
8
Very nice and relaxing
Pros:

I liked the breakfast and the convenience of location. Room was clean and tidy when I arrived.

Cons:

Just in our room the drainage of the shower doesn’t work properly so after about 15 mins it starts filling up the bottom of the shower

2026-10-29 • via Nuitee
S
Stephen • family_with_children • au
10
Pros:

The room and location was great 👍

Cons:

Lift was a bit of a wait

2026-10-29 • via Nuitee
C
Chen • couple • tw
10
2026-10-28 • via Nuitee
B
Brock • couple • au
10
epic
Pros:

Room and bed

2026-10-28 • via Nuitee
C
Carol • family_with_children • au
7
2026-10-27 • via Nuitee
B
Brendan • couple • au
9
2026-10-27 • via Nuitee
E
Emma • family_with_children • au
9
Pros:

Everything else amazing

Cons:

The shower screen wasn't big enough, so flooded the corner of the room.

2026-10-26 • via Nuitee
J
Jodi • family_with_children • au
9
Pros:

The location was fantastic. Staff and convenient parking.

2026-10-26 • via Nuitee
J
John • couple • au
8
2026-10-26 • via Nuitee
D
Dianne • couple • au
7
Comfortable, clean and convenient position
Pros:

The breakfast was very good.

2026-10-26 • via Nuitee
J
James • couple • au
10
2026-10-25 • via Nuitee
S
Sandra • solo_traveller • au
10
Pros:

Lovely staff

Cons:

It was amazing

2026-10-25 • via Nuitee
J
Joe • family_with_children • au
9
Pros:

Nice and clean. Convenient location.

Cons:

Trying to sort out parking, but was all good in the end.

2026-10-25 • via Nuitee