Banff Ptarmigan Inn

Hotels
8.3 (2724 reviews)
337 Banff Avenue , Banff , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.3
Based on 2724 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
D
Dean solo_traveller us
10
A relaxing refuge...
Pros:

Great location, easy access garage, and nice sauna. Very European feel.

Cons:

The building is from 1972 and may have asbestos ceiling acoustic applique which has been disturbed over the years. The sauna controls are a bit touchy and there is no water bucket for pour over the hot rocks.

2026-08-08 via Nuitee
R
Rose extended_group nz
8
Great location
Pros:

Great location

Cons:

Hallways need updating

2026-08-08 via Nuitee
R
Rose extended_group nz
8
2026-08-08 via Nuitee
J
Jody couple ca
8
2026-08-08 via Nuitee
M
maria jose extended_group es
8
Buena ubicación
Pros:

La situación

Cons:

El ruido de la máquina de bending

2026-08-07 via Nuitee
E
elyssa solo_traveller us
1
Stay somewhere else. This place was way too expensive for what it was.
Pros:

Convenient from the town.

Cons:

Our room had a balcony overlooking the lobby. This meant that the windows opened to the lobby, indoors! I could have been ok with that since we were just there for one night BUT the noise from the lobby echoed and it was SO LOUD!!!!!

Aside from that the place was very tired and drab.

2026-08-07 via Nuitee
E
elyssa couple us
1
2026-08-07 via Nuitee
R
Ronnie couple ca
10
2026-08-07 via Nuitee
O
ouafa family_with_children ca
7
Banff à voir
Pros:

Au cœur du village, tout à proximité, restos, bus, épicerie, boutiques et parking gratuit

Cons:

Manque de lumières dans les chambres, Clim très bruyante impossible de dormir avec.
La nourriture du resto dans l’hôtel est vraiment pas bonne et service mauvais donc à éviter absolument.

2026-08-07 via Nuitee
R
Rohan couple au
9
2026-08-07 via Nuitee
D
David couple ca
8
Loved the location, didn’t love the price.
Pros:

It was great that everything was within walking distance.

Cons:

Very expensive.

2026-08-07 via Nuitee
G
Geoff solo_traveller gb
9
2026-08-06 via Nuitee
L
Louis couple us
8
Great location
Pros:

Nice central location. No parking charge
Nice updated bathroom.
Our room was last room on the west side of the building and it was nice and quiet.

Cons:

The front door/ reception area, flooring and elevators are run down and not a good look for guests.
Our room flooring was worn and the lights are too dim.

2026-08-06 via Nuitee
R
Renerose extended_group ca
6
It's good
Pros:

The location and the cleanliness

Cons:

No Microwave, And the staff didn't tell if there's any complimentary for the guest.

2026-08-05 via Nuitee
N
Naveen family_with_children ca
9
Pros:

Central location. Clean rooms. Reasonably friendly staff

Cons:

A reasonably priced buffet option wld be great with family.

2026-08-05 via Nuitee
A
Andy family_with_children gb
8
A nice hotel in a convenient central location on Banff Avenue.
Pros:

The location on Banff Avenue was brilliant. The underground parking was very convenient and we were able to park on the morning we arrived before check-in and into the afternoon after we checked-out and before we travelled onto our next location.

Cons:

The staff didn't give us the free pass for the shuttle bus or free used of the spa and relied on us knowing to ask about them.
The air con was hard to control and get the right temperature.
No bedside table for the second bed.

2026-08-05 via Nuitee
G
Giovanni family_with_children fr
6
Pros:

Ottima posizione nel centro di Banff.

Cons:

Struttura che avrebbe bisogno di una ristrutturazione. Moquette anni '80 dappertutto, un condizionatore molto rumoroso in camera.

2026-08-03 via Nuitee
V
Vandra extended_group gb
10
2026-08-03 via Nuitee
A
Andréa solo_traveller br
10
Maravilhoso!!
Pros:

Tudo ótimo!! Camas grandes, excelente localização e ótimo atendimento !

Cons:

Nada

2026-08-03 via Nuitee
B
Bart family_with_children nl
6
Veel te duur voor hetgeen we hebben gebruikt.
Pros:

De parkeerplaats

Cons:

De ruimte, de badkamer, deze was zeer gedateerd. We waren met 4 personen, maar alles was ingericht voor 2 personen.

2026-08-02 via Nuitee