Banff Ptarmigan Inn

Hotels
8.3 (2754 reviews)
337 Banff Avenue , Banff , CA
+1 800-661-8310

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.3
Based on 2754 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
D
David • solo_traveller • us
8
2026-09-18 • via Nuitee
M
Mike • couple • gb
9
Excellent stay in Banff
Pros:

Nice big room with comfortable bed and excellent bathroom. Good location

Cons:

Lighting in room could have been better

2026-09-18 • via Nuitee
C
Craven • extended_group • gb
6
Pros:

Great location & clean.

Cons:

Rooms very clean but dated
Staff on reception not that friendly.

2026-09-15 • via Nuitee
K
karen • extended_group • ca
8
Pros:

Having the bus pass to use the whole of our stay. Made it easier to get around.

2026-09-14 • via Nuitee
M
Molly • solo_traveller • us
7
I would recommend the hotel.
Pros:

The location was wonderful, slightly away from all the stores, but only a 5 minute walk away. The Roam bus stops are also conveniently located right outside the front door. The complimentary parking was one of the reasons I chose this hotel.

Cons:

The rooms were spacious, but dark. The only lights were wall sconces and nightlights on the bed. The room could use a lamp on the dresser and a bit of a refresh.

2026-09-14 • via Nuitee
R
ronald • couple • us
9
2026-09-13 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

The location was excellent.

Cons:

The price was high.

2026-09-13 • via Nuitee
M
Monica Alejandra • couple • ca
9
2026-09-13 • via Nuitee
C
Carsten • couple • de
9
Sehr gut aber ein bisschen in die Jahre gekommen, was die Zimmer angeht
2026-09-13 • via Nuitee
A
Alan • couple • gb
7
Comfortable place to stay well located to the town
Pros:

Well located and comfortable. Close to shops and restaurants.

Cons:

The room had a view and balcony facing inside the building to a larger room

2026-09-13 • via Nuitee
D
David • couple • gb
7
Pros:

Great location
Good bed

Cons:

Room opened onto large room for general use

2026-09-12 • via Nuitee
Y
Yang • couple • us
9
Great location, nice view, nice service, wish restaurant could provide more
Pros:

Location , parking

2026-09-12 • via Nuitee
A
Angela • family_with_children • us
10
Fantastic Location & great rooms
Pros:

fantastic location, large clean rooms, friendly staff

Cons:

nothing

2026-09-09 • via Nuitee
A
Alberto • couple • it
6
2026-09-08 • via Nuitee
K
Kayo Almeida • couple • br
7
Boa
Pros:

Quarto muito limpo e bem localizado

Cons:

Muito caro

2026-09-08 • via Nuitee
A
Avraham • couple • il
8
Pros:

לא אכלנו במלון

2026-09-06 • via Nuitee
D
Doris • solo_traveller • ca
5
Pros:

Very convenient location. Central location. Car park is available.

Cons:

The room is a bit small.

2026-09-06 • via Nuitee
M
Maya • solo_traveller • il
8
Great location and excellent staff
Pros:

The staff were kind and helpful.
The location is very convenient: a short walking distance to the town center.
Has free parking, which is extremely important in Banff.
The hotel doesn't have self service laundry, but guests are welcomed to use the next door hotel's self service laundry room (same ownership).

Cons:

The room was quite small and a bit dated.
The AC unit made a lot of noise and controlled by a wall panel, so we had to get out of bed at night in order to switch it on/off.

2026-09-05 • via Nuitee
B
Babey • solo_traveller • us
8
2026-09-03 • via Nuitee
C
claire • couple • gb
8
Perfect overnight stay in Banff
Pros:

Great location and very nice room

Cons:

Nothing

2026-09-03 • via Nuitee