Banff Ptarmigan Inn

Hotels
8.3 (2530 reviews)
337 Banff Avenue , Banff , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2530 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
A
Adriana • couple • br
9
2026-05-23 • via Nuitee
L
Linda • couple • us
9
Great location, convenient transportation options, loads of great restaurants nearby.
Pros:

room included a local bus pass but we did not need to use it because we could easily walk to downtown.

Cons:

could have included breakfast

2026-05-22 • via Nuitee
M
Michael • solo_traveller • gb
8
Banff experience
Pros:

Location was ideal

2026-05-22 • via Nuitee
Z
Zih-Jie • extended_group • ca
10
2026-05-20 • via Nuitee
S
Scott • couple • au
9
2026-05-19 • via Nuitee
M
Melissa • extended_group • au
8
We love Banff
Pros:

Nice and close to town

Cons:

Bit outdated but still comfortable

2026-05-19 • via Nuitee
M
Mitchie • family_with_children • ca
8
2026-05-19 • via Nuitee
L
lisa • solo_traveller • au
6
2026-05-18 • via Nuitee
S
Shot • family_with_children • ca
5
2026-05-18 • via Nuitee
J
JIE • couple • us
9
Pros:

Very good location. But the room is a bit small.

2026-05-18 • via Nuitee
M
Maureen • solo_traveller • ca
6
Glad I was only staying one night.
Pros:

Location

Cons:

My room was an interior one with no outside windows. The meal at Meatball was disappointing.

2026-05-16 • via Nuitee
C
Carolin • couple • de
9
Schön gelegenes Hotel mit guter Ausstattung
Pros:

Super Lage, sehr zentral mit Parkhaus, günstige Waschmaschine im Hotel nebenan, schöner Ausblick

Cons:

Die Züge sind vor allem nachts sehr laut zu hören. Das Hotel ist sehr verwinkelt.

2026-05-16 • via Nuitee
B
Brett • couple • gb
8
2026-05-16 • via Nuitee
D
Don • couple • ca
10
We will definitely return.
Pros:

Excellent location and excellent restaurant.

2026-05-15 • via Nuitee
A
Alison • extended_group • gb
8
Would stay again due to excellent location and ski bus stops right outside.
Pros:

The location was fantastic and the ski bus stopped right outside. Bed were really comfortable; plenty of hot water.

Cons:

One of the lifts was out of order for almost all the duration of our stay.

2026-05-15 • via Nuitee
R
Rodney • couple • ca
10
2026-05-15 • via Nuitee
S
Sharon • couple • au
9
2026-05-14 • via Nuitee
Y
Yiran • extended_group • ca
10
2026-05-13 • via Nuitee
B
Bohrmann • solo_traveller • ca
5
Poor quality stay for a high price.
Cons:

The parking for large vehicles is poor. The hotel is difficult to get around in. Narrow hallways, stairs and slow elevators.
The rooms are old looking, carpets needed cleaning and the mattresses are worn out.
Rooms are not very sound proof for traffic and trains.

2026-05-13 • via Nuitee
H
Heather • extended_group • ca
9
2026-05-12 • via Nuitee