Banff Caribou Lodge and Spa

Hotels
8 (2421 reviews)
521 Banff Avenue , Banff , ca
+1 800-563-8764

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spa and amenities
Cons:
Cleanliness issues
Uncomfortable pillows
Cramped rooms

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and a lack of cleanliness in the passage areas.
Service
9
Consistently mentioned as helpful and accommodating by multiple guests.
Location
8.5
Multiple reviews highlighted the great location near downtown and attractions.
Room Quality
7.5
Some rooms were described as cramped with uncomfortable pillows and beds.
Amenities
8
Guests enjoyed the spa, sauna, and pool facilities.
Value for Money
7.5
Some guests felt it was a bit pricey considering the room quality.
Food and Beverage
8.5
The on-site restaurant received positive feedback.
Overall Experience
8
Overall satisfaction was high despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Spa Experience
Indulge in relaxation at Red Earth Spa with hydrotherapy treatments and full access to hot pools and steam rooms.

Gourmet Dining at The Keg
Savor delicious steaks and cocktails at The Keg Steakhouse and Bar conveniently located on-site.

Convenient City-Centre Location
Explore Banff's vibrant center just a short walk away, with complimentary transit passes for further adventures.

Book now for a rejuvenating stay at Banff Caribou Lodge and Spa, where comfort and luxury meet in the heart of the mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups:
Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit.
A group cancellation policy of 30 days prior arrival will be applicable.
Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited.
There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 2421 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
J
Ji Yun • family_with_children • ca
9
2026-07-25 • via Nuitee
A
Anonguests • Family
4
Shop around
Pros:

Rooms are dark, dated and a bit worse for wear. Rotten wooden skirting in the bathroom and plastic peeling off the faux leather chairs in the rooms. Stayed in a double queen room and only 1 bedside table. Breakfast was a let down. Paid extra for maple syrup with the pancakes and it was tasteless and not worth the money. Expensive rooms and food for what you get - there are probably better value hotels in town. Wouldn’t recommend.

2026-07-24 • via Tripadvisor
A
Alyssa • couple • ca
9
2026-07-24 • via Nuitee
S
Steve • solo_traveller • ca
7
Ok for a late booking in busy season
Pros:

Nice rustic vibe, great parking, good location. Bus pass a nice touch.

Cons:

Technology needs updating. Old TV, no casting and unable to connect devices. WiFi spotty and crashes. TV remote was also very dirty.
King room very dark. Tiny window with minimal natural light.

2026-07-24 • via Nuitee
S
svetlana • extended_group • au
9
Pros:

Beautiful lodge with lovely onsite restaurants

Cons:

No air conditioning in the room. We visited in July and it was hot

2026-07-24 • via Nuitee
S
Scott • couple • gb
9
2026-07-23 • via Nuitee
S
Sreenath • family_with_children • us
10
2026-07-23 • via Nuitee
D
Deborah • extended_group • gb
8
Enjoyable
Pros:

Location, dog friendly, keg next to it!

Cons:

Bottom of shower curtain wasn’t clean

2026-07-22 • via Nuitee
C
Colin • solo_traveller • gb
4
Very, very disappointing.
Pros:

The hotel design was pleasant. The staff were as helpful as they could be, within the constraints they were working.

Cons:

The hotel already only allows check in after 16.00 & check out by 11.00 so you are already only getting 19 hours. Then when you arrive after 17.00 your room is still not ready. This it seems (based on what I was told & observed), was due to limited number of cleaning staff, as well as reception staff, (& paid for late check outs from other guests), no doubt in the misguided idea that minimising costs, will maximise profit. However not only was I unhappy but the tour group who were also told (by this time it was 17.40) their rooms were not ready, were very upset & the guide said it was not the first time & they would not be booking there again. Over my 3 days there, numerous other people I spoke to, voiced similar sentiments, The person I dealt with (Lukas) apologised & did all he could, & offered a free breakfast & some wine, but after 11 hours travelling you expect your room (esp at the price of this hotel & only checking in after 16.00). I asked that someone in management contact me to discuss, but despite having my email, my phone number & my being there 3 days, no none made the slightest effort to contact me, which appears to say it all about the management's attitude to guests.
In addition, the room was worn (for example, chairs ripped & patched up with tape), there was a film of dust on the top of the small fridge you could write you name in, & the design of the inner courtyard was such that any noise (& there was plenty from other guests ) was amplified to the extent it was very hard to sleep.

2026-07-21 • via Nuitee
C
Clayton • couple • ca
9
2026-07-21 • via Nuitee
G
Grant • solo_traveller • au
3
Integrity lacking
Pros:

The correct room when we moved in

Cons:

When we first checked in the room assigned to us was clearly not what we paid in advance for and this was after waiting a further one and a half hours after their published check in time After we complained we were given the correct room and offered a discount plus a complimentary lunch due to the fact that our food was not available from our room, upon checkout the manager Paro Ghosh reneged on the complimentary lunch. Extremely disappointing!!

2026-07-21 • via Nuitee
P
Pooja • family_with_children • ca
4
2026-07-21 • via Nuitee
D
Dobbins • couple • gb
8
Enjoyed the stay, staff were helpful and informative
Pros:

location, facilities

2026-07-20 • via Nuitee
A
Adriana • family_with_children • ca
4
If you don’t have to spend much time in your room and don’t care about over spending vs. Quality and comfort than o woul
Pros:

I loved that it presented well, and that’s where it ended

Cons:

No a/c, I know if you look closely it’s not listed but I would be much more transparent about that.
Only having a hot pool when you advertise family friendly/KID friendly. And it wasn’t super comfy and definitely outdated.

2026-07-20 • via Nuitee
T
thierry • solo_traveller • fr
1
2026-07-20 • via Nuitee
M
Manuel • couple • ch
10
2026-07-20 • via Nuitee
I
Irina • couple • us
10
Pros:

Location

2026-07-20 • via Nuitee
C
Céline • family_with_children • lu
10
2026-07-19 • via Nuitee
P
Priya • family_with_children • gb
9
Loved the hotel and complementary shuttle bus pass was a bonus
Pros:

Location, clean and helpful staff . Laundry facilities is a bonus

Cons:

Low ceiling parking

2026-07-19 • via Nuitee
T
Terry • couple • ca
7
Economical lodging with wonderful staff
Pros:

Great location; wonderful staff; quick check-in; comfortable beds

Cons:

Rooms are dated: low toilets, worn furnishings

2026-07-18 • via Nuitee