Banff Caribou Lodge and Spa

Hotels
8 (2375 reviews)
521 Banff Avenue , Banff , ca
+18005638764

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spa and amenities
Cons:
Cleanliness issues
Uncomfortable pillows
Cramped rooms

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and a lack of cleanliness in the passage areas.
Service
9
Consistently mentioned as helpful and accommodating by multiple guests.
Location
8.5
Multiple reviews highlighted the great location near downtown and attractions.
Room Quality
7.5
Some rooms were described as cramped with uncomfortable pillows and beds.
Amenities
8
Guests enjoyed the spa, sauna, and pool facilities.
Value for Money
7.5
Some guests felt it was a bit pricey considering the room quality.
Food and Beverage
8.5
The on-site restaurant received positive feedback.
Overall Experience
8
Overall satisfaction was high despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Spa Experience
Indulge in relaxation at Red Earth Spa with hydrotherapy treatments and full access to hot pools and steam rooms.

Gourmet Dining at The Keg
Savor delicious steaks and cocktails at The Keg Steakhouse and Bar conveniently located on-site.

Convenient City-Centre Location
Explore Banff's vibrant center just a short walk away, with complimentary transit passes for further adventures.

Book now for a rejuvenating stay at Banff Caribou Lodge and Spa, where comfort and luxury meet in the heart of the mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups:
Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit.
A group cancellation policy of 30 days prior arrival will be applicable.
Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited.
There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 2375 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
K
kotaro • solo_traveller • jp
8
ホットプール、ジャグジーは助かる！
Pros:

何と言っても、暖かいプール。旅の疲れが癒やされます。人混みエリアからは離れていてメインロード沿い。ツアーバスの発着が多い。

Cons:

部屋に入る磁気カードが5泊で２枚の中で、5、６回は入れずに書き換えたり交換したりした。

2026-07-04 • via Nuitee
B
Benjamin • solo_traveller • ca
4
Pros:

The comfy beds, toiletries, and off-streetparking.

Cons:

Very cramped, dark, dingy, dated rooms, in desperate need of renovation.
Expectations based on photos of the reception foyer and spa are quickly dashed.
Not remotely good value for money - extremely expensive for what you get.

2026-07-03 • via Nuitee
W
Wuwei • couple • au
8
2026-07-03 • via Nuitee
M
Mike • couple • us
10
2026-07-03 • via Nuitee
L
Luc • solo_traveller • ca
10
Pros:

Très chaleureux 🥰

Cons:

Oreillers

2026-07-02 • via Nuitee
E
Evgeniia • solo_traveller • ru
10
Excellent hotel, cozy stay
Pros:

An excellent hotel! It has a very convenient location, just a bit away from the tourist-packed center. The room turned out to be much more spacious than it looked in the photos. The bed was great, and everything felt fresh. The bathroom was spacious and clean, and the room had good soundproofing. The hotel provided a free pass for Roam Transit buses, which was a very pleasant surprise for a traveler without a car :)

2026-07-02 • via Nuitee
R
robert • couple • au
8
Very good stay with great staff albeit they must be pushed for cleaning staff as there was one day that we had no cleani
Pros:

Location

2026-07-01 • via Nuitee
T
Timothy • couple • us
10
2026-07-01 • via Nuitee
D
Donna Maree • couple • au
10
Perfecto
Pros:

Oh my loved everything…it is pretty, great restaurant and fabulous bar..walk to Banff or get the complimentary bus pass which we used every day to get around. Great staff…Jack our breakfast waiter from Australia is a great asset to the hotel….breakfast also fabulous

Cons:

Nothing…it was unreal

2026-06-30 • via Nuitee
C
Cassidy • solo_traveller • ca
8
2026-06-30 • via Nuitee
M
MAUREEN • family_with_children • ca
6
Pros:

Parking included

Cons:

The balcony is totally obstructed. We are not happy with this. This should be in a separate room category with different price. The hotel is a bit old now maybe it's time to do some renovation as many other new hotels closed by.

2026-06-29 • via Nuitee
M
Mark • couple • ie
10
2026-06-28 • via Nuitee
M
Mingyan • solo_traveller • ca
5
2026-06-27 • via Nuitee
R
Robert • couple • us
10
Best sleep of my vacation.
Pros:

Everything

2026-06-27 • via Nuitee
A
Addeh • solo_traveller • ca
5
Cons:

Pool

2026-06-26 • via Nuitee
M
Manuel José • solo_traveller • es
10
Pros:

Habitación muy cómoda, spa muy limpio

2026-06-25 • via Nuitee
S
Sarah • extended_group • us
10
Exceeded my expectations
Pros:

Everyone was so kind and it was very affordable

Cons:

Nothing

2026-06-25 • via Nuitee
J
Jodine • family_with_children • fr
6
Very disappointing Front Desk
Pros:

The hotel itself was very nice. The rooms were spacious, comfortable, and well-maintained, and the location was excellent, making it easy to get around and enjoy the area.

Cons:

Unfortunately, our arrival experience was disappointing and significantly impacted our stay. The receptionist who checked us in was extremely rude and made it very clear that he was unhappy to serve us. He refused to take our payment upon arrival, despite us wanting to settle the bill immediately, and did not carry out even the most basic aspects of customer service. We were not welcomed, given any information about the hotel, shown where our room was located, or even told where to find the elevator. Having worked in the tourism and hotel industry for 22years and traveling to Banff to find hotels to recommend this was not the experience I expected as our Canadian customer services experiences in other hotels have always been great.

What concerned me most was the payment process. After eventually paying in cash, I requested a receipt as proof of payment. The receptionist told me he could not provide one, which left me very uncomfortable and unhappy, especially considering I had paid in cash and therefore had no other record of the transaction.

It's a shame because the hotel itself has a lot going for it, with large rooms and a great location. However, the poor and unprofessional service at reception left a very negative first impression and detracted from an otherwise pleasant stay.

2026-06-25 • via Nuitee
B
Bara Bull • extended_group • is
9
Great hotel in a nice location
Pros:

The staff was very helpful and friendly. The location is great and facilities very comfortable and there is a nice atmosphere there. I recommend this hotel.

2026-06-25 • via Nuitee
M
mary • solo_traveller • gb
9
Pros:

Lovely hotel, we have stayed here before and would come again. Restaurant and bar were good, and underground parking was easy .

Cons:

It was all good.

2026-06-24 • via Nuitee