Banff Caribou Lodge and Spa

Hotels
8 (2491 reviews)
521 Banff Avenue , Banff , CA
+1 800-563-8764

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spa and amenities
Cons:
Cleanliness issues
Uncomfortable pillows
Cramped rooms

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and a lack of cleanliness in the passage areas.
Service
9
Consistently mentioned as helpful and accommodating by multiple guests.
Location
8.5
Multiple reviews highlighted the great location near downtown and attractions.
Room Quality
7.5
Some rooms were described as cramped with uncomfortable pillows and beds.
Amenities
8
Guests enjoyed the spa, sauna, and pool facilities.
Value for Money
7.5
Some guests felt it was a bit pricey considering the room quality.
Food and Beverage
8.5
The on-site restaurant received positive feedback.
Overall Experience
8
Overall satisfaction was high despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Spa Experience
Indulge in relaxation at Red Earth Spa with hydrotherapy treatments and full access to hot pools and steam rooms.

Gourmet Dining at The Keg
Savor delicious steaks and cocktails at The Keg Steakhouse and Bar conveniently located on-site.

Convenient City-Centre Location
Explore Banff's vibrant center just a short walk away, with complimentary transit passes for further adventures.

Book now for a rejuvenating stay at Banff Caribou Lodge and Spa, where comfort and luxury meet in the heart of the mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups:
Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit.
A group cancellation policy of 30 days prior arrival will be applicable.
Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited.
There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8
Based on 2491 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
I
Irma • family_with_children • ca
5
Pros:

The keg

Cons:

No parking, staff could have been nicer.

2026-10-31 • via Nuitee
C
Clara • solo_traveller • cl
10
Armonia, calor de hogar, acogedor.
Pros:

La ubicacion un poco mas alejado del hermoso pueblo, pero tampoco tanto, absolutamente caminable, para todos lados a pasos de la parada de autobus .
La facilidad, que todos mis tours tenian como punto de recogida este hotel.
Hotel muy acogedor, un hall con chimenea,grandes opciones de desayuno, el fin de semana hay buffet, el resto menu.
La atencion de recepcion , muy amables , permiten dejar las maletas antes del check in, sin problemas llama un taxi, amabilidad a toda prueba.
Habitaciones muy confortables,con hervidor y cafetera.
Felicitaciones

Cons:

Todo me gusto.

2026-10-29 • via Nuitee
B
BIN CHUAN • solo_traveller • tw
10
2026-10-29 • via Nuitee
J
Jennifer • couple • fr
10
2026-10-28 • via Nuitee
W
Weingarten • couple • mx
10
2026-10-28 • via Nuitee
D
Dirk • family_with_children • de
9
2026-10-28 • via Nuitee
S
Stephen • couple • gb
8
2026-10-26 • via Nuitee
G
Gregory • couple • ca
8
Pros:

Staff at front desk were excellent

Cons:

Just always like it. Consistent

2026-10-26 • via Nuitee
C
Chelsee • family_with_children • ca
10
2026-10-26 • via Nuitee
E
Emma • family_with_children • gb
6
2026-10-24 • via Nuitee
C
Caroline • solo_traveller • ch
10
Pros:

Cozy rooms, good location- just a short walk to the shops, very clean and loved the Rocky Mountain Soap amenities.

2026-10-24 • via Nuitee
K
Kyle • family_with_children • ca
8
Good location, nice place
Pros:

Lovely area, nice property. It’s Banff so a pretty penny for a stay but good location, friendly staff, nice sauna and hot tub. It was clean

Cons:

Rooms were rustic smaller but fine.

2026-10-24 • via Nuitee
S
Stella • couple • ca
7
2026-10-24 • via Nuitee
A
Ann • couple • ca
8
2026-10-24 • via Nuitee
I
Iwona • couple • dk
9
2026-10-24 • via Nuitee
N
Nasir • couple • us
8
2026-10-23 • via Nuitee
K
Karen • couple • ca
8
2026-10-23 • via Nuitee
H
Heidi • family_with_children • us
10
2026-10-23 • via Nuitee
A
Anna • couple • gb
7
Good value
Pros:

It was good value for the price. Clean enough rooms, decent location. Nothing glamorous but good enough for a quick stop in jasper.

Cons:

They are obviously understaffed. There was a long line at check in, with only one desk and one guy handling everyone, while also having to deal with the phone calls at the same time.

2026-10-23 • via Nuitee
L
Lisa • couple • ca
8
Pros:

Great location, you can’t go wrong with The Keg, always a good meal

Cons:

Hockey thing going on and kids running up and down the hallways all afternoon

2026-10-22 • via Nuitee