DoubleTree by Hilton Vancouver

HORRIBLE FROM THE MOMENT WE ARRIVED!!!

Room request not honored, major construction mess everywhere. Placed in the first room on the bottom floor (requested the highest floor), next to the conference room, laundry room, and ice machine... beyond noisy! Not greeted by the dude as a Diamond Member, he was irritated we came in when he was "trying to take a break" and rushed us through the check-in process - we were told we only got 1 water each, then would have to pay for them for each day afterwards. No room service until the last night, the person turned on my wife's toothbrush and killed the battery. Towels were not refreshed until the last night. Disruptive people above us pounding and stomping until past midnight, then again at 4:30 am - asked for front desk help, which we were told they would move us (on our last day), which is what was originally requested for our stay - more hassle to pack everything up again to move to a new room!

Food options were very limited (Super8 Quality), and ultimately we went to restaurants instead - very bad! Unable to use our $30 in daily credits for a breakfast charged at $14.95 + drinks, which was not worth $5. Rooms were in terrible condition, broken lamps, peeling wallpaper, dirty showers, moldy walls, and ceiling (this was a newly renovated room!)

Very Bad experience all the way around! Worst Hilton experience ever - in nearly 20 years!

Location, room was spacious, walk in shower

Location was ideal for this trip. Bed was comfortable.

Not much positive due to overwhelming negative introduction of the elevator being out.

The good: All of the staff were excellent in every department. Check in/out was easy. Room was clean and comfortable. They provided a great convention experience. The bar was quiet and casual with a great bartender. There’s a wing restaurant and a Chevron just a 5min walk through the parking lot.

The bad:there is no food service 10am-6pm. I was there for a convention and the website led me to believe the restaurant was open all day. Be prepared to forage for lunch if your body clock needs to eat before 6pm. The snacks available at front desk were minimal. Also, the shower doors are made so that you have to step into the shower to turn it on. You have to be ready to jump back or be hit with cold water. I consider those both minor issues.

I understand they are renovating however my room window has no blinds or curtains. Also there was no notification that the elevator hasn't worked in a year

Loved the warm cookies and water bottles.
Bed and bedding super comfortable. Price affordable. Clean room, quiet room. All good.

This property is under construction and has many limitations with parking, construction debris, and dust, the elevators do not work so we had to bring our luggage up three flights to the third floor, and generally a bad experience with cleanliness of the room. The bed annd pillow and comforter up the bed and pillows. I do not recommend staying here

They were in the middle of a remodel so that affected cleanliness a bit.
All of the staff I interacted with were very nice.
I wouldn’t be surprised if technology lostmy request for ground floor/no stairs between here and there. I didn’t find out till check in that the elevator was out and the first floor was full.
The breakfast was amazing!

Room was fine; it provided a place to grab a few hours' sleep before our early flight... and I was grateful for the family suite to keep everyone together.

Guest service was terrible - never anyone at the front desk when we needed something.

No vending machines so we had to pay $5 for a bottle of water!

Pool was freezing cold and there were no towels.

If you just need a clean, comfortable place to sleep, then this works. Just don't expect anything more (and bring your own water!)

Great stay, but very disapointing that you would have to pay for vreakfast.. 14 extra a person???

The property was under renovations.. including the elevator. Not a huge deal.. but the curtains in the room were definitely not big enough to cover the whole window. I recommend fixing that.

Clean and nice people

It was nice, but you can definitely tell it is being renovated. Our room had a nice bed, but only 1 chair to sit in and no sofa. And there was plenty of room for another bed or sofa—so kinda weird.