Novus Jiva Villa Resort and Spa Anyer

Hotels
•
Independent
8.4 (3 reviews)
Jalan Raya Anyer - Sirih Pasauran, Cinangka, Banten, 42167 , Cinangka , ID
62-254-6530888

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Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location and outstanding views
Friendly and helpful staff (several mentions)
Delicious and varied breakfast/food
Family-friendly facilities: kids club, game room, spa
Modern, spacious rooms and terraces
Generally clean (reported by some guests)
Cons:
Value for money considered poor by multiple guests
Poor maintenance: loose/broken tiles, damaged pool area, messy private beach
Service inconsistency (refused requests, misinfo about breakfast time)
Room issues: broken doorknob, limited electrical plugs, occasional warm AC
Rooftop restaurant not fully operational; beach umbrella maintenance needed

Categories

Cleanliness
7.8
Mixed signals: some guests called the hotel 'super clean' while others reported loose/broken tiles in rooms, a poorly maintained beach/pool area and occasional housekeeping shortfalls (missing hand towels).
Service
9.2
Generally praised: multiple comments about very friendly and helpful staff (notably Regina at reception) and accommodation of dietary/health needs; isolated reports of unhelpful responses (refused extra blanket, inconsistent information).
Location
9
Strong positive: many guests praised the location and views (sea and greenery, volcano view); some noted it is secluded/far which can be positive or negative depending on preference.
Room Quality
7.6
Mixed: rooms described as modern, spacious with terraces, but reports of broken doorknob, only one electrical plug, limited towels, occasional warm AC and damaged/loose tiles.
Amenities
8.2
Mixed amenities: spa, kids club and game room praised; however beach pool, pool tiles and beach area maintenance were repeatedly criticized; rooftop restaurant sometimes not fully operational.
Value for Money
6.8
Negative sentiment: multiple guests felt the price was too high for the experience and maintenance issues, explicitly stating poor value given the rate.
Food and Beverage
9
Positive: breakfast described as varied and delicious, several mentions of very good restaurant and tasty food; limited issues such as rooftop menu not fully available (drinks only).
Overall Experience
9.6
Overall positive stays for many guests thanks to views, friendly staff and family-friendly facilities, though some maintenance and service inconsistencies did temper experiences for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 22:55

Property Description

Escape to the serene Novus Jiva Villa Resort and Spa Anyer, where luxury meets nature.

Rejuvenating Amenities
Dive into relaxation with our sparkling outdoor pool or maintain your fitness routine at our state-of-the-art fitness center. With complimentary Wi-Fi and an arcade room, there's ample fun for everyone.

Gastronomic Delights
Savor delicious meals at our two on-site restaurants, including Serai, or unwind with room service. Enjoy delightful snacks at our café and toast your evenings at one of our two lively bars.

Convenient Facilities
From a 24-hour business center to nine versatile meeting rooms, our hotel caters to both leisure and business travelers alike. Enjoy hassle-free self-parking and supportive concierge services for an ultimate stay.

Don't miss the chance to create unforgettable memories at Novus Jiva Villa Resort and Spa—book your room today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 3 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 8.2
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 9.6
S
Shakuntala • extended_group • id
8
Pros:

Location, super clean..

Cons:

Price could be little less for a place like Anyer

2026-06-18 • via Nuitee
E
Ed • solo_traveller • id
9
Good vibe, secluded
Pros:

The room, the view, the surrounding park
Breakfast menu is various and delicious

Cons:

The location is a bit far and secluded, but it can be a good thing depending on you preference.
In hot weather the AC were a bit warm for me

2026-06-14 • via Nuitee
F
Fenny • solo_traveller • id
10
Pros:

All

Cons:

None

2026-06-12 • via Nuitee
F
Ferawati • family_with_children • sg
6
Pros:

Room consider ok. can play at beach with shuttle

Cons:

The hotel was not very well maintained, and the overall service fell short of expectations. Staff were unwilling to provide an additional blanket upon request, which was disappointing. The doorknob in my room was broken, and basic amenities such as hand towels were not provided.

Considering the price paid, I do not feel the stay offered good value for money. There is definitely room for improvement in both maintenance and guest service.

2026-06-04 • via Nuitee
M
Miftah • family_with_children • id
10
2026-06-03 • via Nuitee
Y
yazeed • couple • sa
6
2026-05-29 • via Nuitee
A
Amalia • solo_traveller • id
9
Pros:

Frienlt staff and delicious foods

Cons:

Tidak ada petunjuk penggunaan coffee machine dan cara buka kunci pintu geser di balkon

2026-05-27 • via Nuitee
A
Alexander • solo_traveller • hk
8
Pros:

I liked it because I was expecting worse, the location is nice the hotel facilities are nice, the staff are very nice and friendly, except the beach pool and beach pool area. It look much better on the pictures but in reality the beach pool/area is crap!

Cons:

See above

2026-05-23 • via Nuitee
R
REMY • couple • my
6
All is there to make a nice stay, but some details can spoil everything
Pros:

- quite modern style and design, the rooms and terrasse are big, the room service is good quality
- beautiful view on the Vulcano and straight

Cons:

- you pay high price to get a terrasse but you can not smoke on it !
- only one electric plug for all the room ! only one towel for 2 persons, and they refuse to give more (based on a 200 EUR rate per night, and 5 stars classification)
- some of the staff can not inform properly (they told me that breakfast is until 12 am, but actually it was 10 when arrived in the restaurant)
- no indication where and how to go to the reception, when arrived (just guess that you have to park your car somewhere)

2026-05-18 • via Nuitee
M
MASAHIKO • family_with_children • id
8
2026-05-07 • via Nuitee
J
JOELLE • family_with_children • fr
10
Pros:

Tout était parfait. Un grand merci à Regina à la réception qui a été très efficace et d’une grande gentillesse.

Cons:

Rien

2026-04-26 • via Nuitee
R
Rob • solo_traveller • nl
7
Mooi gelegen hotel met goede voorzieningen zoals fijn restaurant en heel vriendelijk personeel echter het hotel moet wel
Pros:

Mooie ligging, fijne kamers met balcon, heel goed restaurant en zeer vriendelijk personeel.

Cons:

2 dagen koud water gehad met douchen.
Veel tegels in de kamer zaten los of waren gebarsten waardoor je je kon snijden.
Het hotel heeft een zwembad aan het eigen strand, echter het zwembad is in slechte staat, veel tegels laten los of liggen op de bodem. Ook het eigen privé strand zag er niet uit, overal afval, rommel en plastic. Er kwam een team die met elkaar gingen praten, echter een paar gingen rommel opruimen, maar heel even, toen weer weggingen las er nog steeds overal troep.
Voor een hotel waar je Rp 4500000 of € 220 per dag betaald mag je perfectie verwachten.

2026-04-19 • via Nuitee
B
Beryl • family_with_children • id
8
The hotel was lovely and the view outstanding. A great place to keep children entertained!
Pros:

The view was beautiful; sea on one side and lush greenery on the other. The staff was great and made it a point to ensure they could accommodate for our family’s dietary and health needs. The facilities such as the game room and the kids club were fabulous for our children. The spa was also great!

Cons:

The roof top bar’s restaurant wasn’t operational. They had a lovely menu but only the drinks were available. The beach club area could be improved; umbrellas maintenance.

2026-04-11 • via Nuitee
O
Oliver • couple • id
9
An enjoyably relaxing stay!
Pros:

The view from the room was amazing - having our own little terrace was wonderful for relaxing in private.

The breakfast had a good selection for western.

The staff - in particular Johannes (at the restaurant) and Regina (at reception) looked after us so well and ensured we had a great stay.

Cons:

I think they should mention the beach is down the hill and across the road - not a short few steps as implied on the website. It would be great to designate the pool to be no children during certain hours as it was overflowing.

2026-04-06 • via Nuitee
S
Sally • extended_group • au
8
A wonderful, relaxing stay at beautiful Jiva Anyer resort
Pros:

We had a lovely two night stay at the Novus Jiva Anyer in February before starting a week of work in Jakarta and it was such a relaxing stay. Our rooms were spacious and clean with lovely leafy view to the sea from the balcony. The staff were very attentive and helpful and went out of their way to make our stay enjoyable. we enjoyed relaxing by the pool and also at the pool next to the beach. We loved the seafood that was cooked fresh after selecting your fish. I can recommend Novus Jiva Anyer resort for a relaxing stay!

Cons:

A very small thing, but it would have been nice to be able to order drinks from around the pool. We had to go to the restaurant to order drinks.

2026-03-28 • via Nuitee
T
teresa • couple • it
8
2026-03-09 • via Nuitee
M
MILAN • family_with_children • id
8
2026-01-30 • via Nuitee
F
ferry • family_with_children • id
9
Pros:

Semua staff ramah dan baik, menu sarapan juga enak2, antar jemput tak perlu menunggu lama.

Cons:

Tidak ada tanda arah kiblat untuk muslim sholat, harusnya penunjuk arah ada diatas langit2 kamar agar mempermudah untuk sholat.

2026-01-25 • via Nuitee
A
Ali • family_with_children • id
9
Pros:

الموظفون رائعين الموقع والإطلالة خرافيه

Cons:

الغرفة لم تكن نظيفة كفايه كانت توجد حبات رمل

2026-01-14 • via Nuitee
D
Dewi • family_with_children • id
10
2026-01-07 • via Nuitee