The Robert Towns

Hotels
7.8 (2279 reviews)
261 Stanley Street , Townsville , au

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2279 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
K
Kim • solo_traveller • au
10
2026-06-13 • via Nuitee
M
margaret • solo_traveller • au
9
2026-06-13 • via Nuitee
J
James • solo_traveller • au
5
Pros:

The room was clean and tidy

Cons:

Could not sleep because there was lots of noise, people talking loud and also noise from the traffic during the night. The beds weren't that comfy

2026-06-13 • via Nuitee
F
Frederic • couple • fr
7
Townsville est une super ville il faudrait y rester au moins 2 nuits pour pouvoir l apprécier
Pros:

Super emplacement au pied du mont Hill et proche du centre de la plage et du ferry pour aller à Magnetic Island
Le parc botanique est magnifique

Cons:

Hôtel bruyant beaucoup de bruit la nuit et la sdb est à refaire complètement

2026-06-12 • via Nuitee
T
Trish • family_with_children • au
7
2026-06-12 • via Nuitee
C
Craig • family_with_children • au
8
2026-06-11 • via Nuitee
R
Robyn • couple • au
9
Enjoyable.
Pros:

Close to city and county bank stadium

Cons:

Parking is a bit tight.

2026-06-11 • via Nuitee
C
Christina • solo_traveller • au
8
Pros:

Very comfortable bed. Great location. Pleasant staff.

2026-06-11 • via Nuitee
C
Cullen65 • couple • au
8
Basic, but comfortable compared to other pet friendly places on our trip.
Pros:

As we were travelling with our pet we were happy with the room we were allocated. It was clean and comfortable.

Cons:

Needed another chair to sit at bench to eat dinner.

2026-06-11 • via Nuitee
M
Michelle • family_with_children • au
7
2026-06-10 • via Nuitee
N
Nelson • solo_traveller • au
10
Pros:

Would stay again

2026-06-09 • via Nuitee
S
Sean • solo_traveller • ie
7
2026-06-09 • via Nuitee
C
Collette • solo_traveller • au
10
2026-06-07 • via Nuitee
D
Duffy • couple • au
10
Fabulous
Pros:

Everything

Cons:

Nil

2026-06-07 • via Nuitee
T
Tara • family_with_children • au
9
Pros:

Rooms were amazingly clean. Definitely one of the cleanest rooms I’ve stayed in.

2026-06-06 • via Nuitee
M
Megan • solo_traveller • au
8
Great overnight stay on my travels, would drop in again. Thank you
Pros:

Wonderful staff, very welcoming and happy.

Cons:

Older property could do with a little spruce up.

2026-06-06 • via Nuitee
K
Kim • solo_traveller • au
10
Pros:

All the staff are lovely.
You are welcomed at reception, rooms are clean and beds comfortable. That's why I keep coming back.

Cons:

N/A

2026-06-05 • via Nuitee
B
belinda • couple • au
4
Pros:

Good location the bed was probably the most comfortable part

Cons:

Wasn’t very clean there was dust on the toilet paper holder hair was found cabinets were tacky

2026-06-03 • via Nuitee
S
steven • solo_traveller • au
7
2026-06-02 • via Nuitee
N
Nicole • solo_traveller • au
1
Pros:

The bathroom was great and I was able to pamper myself for my little break away from everyone

Cons:

The curtains allowed anyone to see into my room even when closed. I was trying to sleep and the guest bellow me, a registered child sex offender was pounding on the floor, his roof, all night. So I didn't get much sleep. I was moved to this room last minute. So not happy at all. I may as well have not bothered because in the morning he then proceeded to scream abuse at me.

2026-06-02 • via Nuitee