The Robert Towns

Hotels
7.8 (2312 reviews)
261 Stanley Street , Townsville , au

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2312 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
S
Sharon family_with_children au
4
Pros:

The location is great and the building is attractive from the outside

Cons:

The bathroom and kitchenette area were dirty

2026-07-04 via Nuitee
P
Philomena Linda solo_traveller au
7
Close to all amenities
Pros:

Its central location albeit up a steep slope

Cons:

Never saw any staff, no personal interaction

2026-07-04 via Nuitee
G
Gonçalo couple au
10
2026-07-02 via Nuitee
N
Nitty couple au
3
Average, wouldn’t recommend and not even cheap for what it was
Pros:

Room was ok, comfy enough, ugly old bathroom

Cons:

Very loud, room on car park and pool, heard all traffic from road, and noisy cars in morning. Very average. Also poor location if don’t have car.

2026-07-02 via Nuitee
C
Candice family_with_children au
10
Comfortable and spacious
Pros:

Comfortable and spacious, very helpful reception!

Cons:

Nil

2026-07-02 via Nuitee
D
David solo_traveller au
8
2026-07-01 via Nuitee
M
Maricel solo_traveller au
7
Pros:

I only like their mattress was so soft .the location is good .

Cons:

Sorry I don't like the room ..I did not expect the room was bit dirty..the photos in the hotel show in the advertised was so pretty but. When we check in that room old not really nice.. it's not worth with the price that we pay

2026-06-30 via Nuitee
P
Palaavi couple fj
10
Pros:

The management was friendly and accommodation was very clean

2026-06-30 via Nuitee
C
Christian Lind solo_traveller dk
9
2026-06-30 via Nuitee
M
Maria family_with_children au
6
Pros:

Nice location and easy to find. The check-in receptionist was lovely. Clean with a Comfortable bed

Cons:

We were on the ground floor and people checked in at night upstairs. Surprisingly you could hear them clear as day moving around in their room while trying to sleep. Lots of loud thumping around that was very disruptive.

2026-06-30 via Nuitee
R
Roy couple au
10
Pros:

Good size room, quiet.

2026-06-28 via Nuitee
R
Richard family_with_children au
8
Pros:

How close it was to town

2026-06-28 via Nuitee
H
Hilary Gibson couple au
8
2026-06-27 via Nuitee
K
Karen couple au
8
2026-06-27 via Nuitee
L
Lea couple no
10
2026-06-26 via Nuitee
L
Lachlan solo_traveller au
9
2026-06-25 via Nuitee
N
Nicholas solo_traveller au
9
2026-06-25 via Nuitee
C
Charles solo_traveller au
6
2026-06-25 via Nuitee
K
Karen solo_traveller au
10
Excellent 👌🏼
Pros:

Everything. From the first moment I stepped into the office area, through to when we left. Thank you

Cons:

Nothing to complain about.

2026-06-22 via Nuitee
R
RICHARD (MITCH) couple au
8
A very comfortable and clean pet friendly place to stay.
Pros:

This was the first time we had travelled with a pet and we were pleasantly surprised by the cleanliness of the room. Although parking was described as "limited" and "not allocated" we didn't have any difficulty parking next to our room.

2026-06-21 via Nuitee