Hotel KAN-RAKU Fujisan Gotemba

Hotels
7.8 (1693 reviews)
Higasitanaka 1031-1 , Gotemba , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Clean and renewed rooms
Cons:
Room size could be improved
Check-in timing may be inconvenient

Categories

Cleanliness
7.8
Generally noted as clean and recently renewed.
Service
8.3
Most reviews suggest attentive and friendly staff.
Location
8.3
Convenient location with nearby dining options.
Room Quality
7.3
Rooms are generally good but could be larger.
Amenities
7.8
Good amenities including a public bath and breakfast.
Value for Money
7.3
Considered good value for the price.
Food and Beverage
7.8
Breakfast is good and includes a local dinner option.
Overall Experience
7.8
Overall pleasant stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:21

Property Description

Luxurious Accommodation
Hotel KAN-RAKU Fujisan Gotemba, nestled in the heart of Gotemba, offers guests a comfortable stay in air-conditioned rooms equipped with modern amenities like a flat-screen TV and a safety deposit box.

Convenient Location
Conveniently situated within driving distance to popular attractions such as Hakone-Yumoto Station and Fuji-Q Highland, guests can explore the beauty of the region with ease.

Exceptional Services
With free WiFi, a restaurant serving delicious meals, and luggage storage facilities, Hotel KAN-RAKU Fujisan Gotemba ensures a hassle-free and enjoyable stay for all guests.

Book your stay at Hotel KAN-RAKU Fujisan Gotemba now and experience luxury and convenience in the charming town of Gotemba.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

Location

Guest Reviews

7.8
Based on 1693 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.3
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 7.8
K
Kamalene • solo_traveller • us
8
Nice place for an overnight stay when traveling.
Pros:

Great location and good value.

Cons:

Beds were okay.

2026-05-30 • via Nuitee
K
KSHITIZ • family_with_children • in
1
Terrible stay—appalling service and stingy management
Pros:

nothing except it is near one bus station and seven eleven , otherwise an extremely boring area

Cons:

Terrible stay—appalling service and stingy managementThis was one of the worst hotel experiences I have ever had, largely due to a receptionist named Furkan. He was incredibly rude and possessed zero hospitality skills.We were a group of four people booking two rooms. Upon arrival, we found only one towel per room, no in-room telephone, and no complimentary bottled water. Instead, they force you to buy water from a vending machine. The rooms themselves were tiny, claustrophobic, and completely lacked ventilation. To make matters worse, the coffee and water dispenser in the lobby are only turned on starting at the 3:00 PM check-in time, making them useless during the morning.When I asked Furkan for extra towels, he rudely argued that my booking was only for two people. I had to go back to my room, retrieve my phone, and literally show him my Booking.com confirmation proving we paid for four guests. Rather than apologizing for the system error, he grew defensive, said he couldn't do anything, and told me to take it up with Booking.com. He created an unnecessary scene over basic towels and completely ruined our stay.This establishment operates like a stingy hostel, but without any of the good vibes or service. Staff can make or break a business, and Furkan completely broke this one. I wouldn’t stay here again if it were free.

2026-05-27 • via Nuitee
M
MIYUKI • solo_traveller • jp
8
2026-05-26 • via Nuitee
A
Alberto • couple • jp
8
2026-05-26 • via Nuitee
K
kyoko • couple • jp
6
まあまあでした
Pros:

大浴場がついていたこと

Cons:

朝食のメニュー(品数)が少なかった

2026-05-25 • via Nuitee
W
Wataru • family_with_children • jp
9
快適に過ごさせてもらいました。
Pros:

スタッフが親切でした。

Cons:

ランドリーの洗濯機&乾燥機がもう少し多いと良いと思います。
乾燥が終わった衣類が外に出されていたので。
子どものサッカーのユニフォームだったので、見られたり盗む人もいないと思いますが、下着等だと良い気はしません。

2026-05-25 • via Nuitee
くわた • solo_traveller • jp
8
Pros:

朝食がおいしい。特にカレー

Cons:

湯船の水量が少ない

2026-05-25 • via Nuitee
H
Hiroyuki • couple • jp
6
2026-05-18 • via Nuitee
Y
YURI • family_with_children • jp
10
2026-05-18 • via Nuitee
T
Toshiyuki • solo_traveller • jp
2
Cons:

清掃が行き届かない
部屋の窓が汚い
お風呂の天井がカビ

2026-05-17 • via Nuitee
T
Takayuki • couple • jp
8
とてもきれいで熟睡出来た。
Pros:

夕食での近くの食事処を快く紹介して頂いた。朝食は、バランスが取れていて大変満足しました。

Cons:

洗面の排水が悪かった。

2026-05-12 • via Nuitee
M
Miyuki • couple • jp
8
2026-05-10 • via Nuitee
矢吹 • solo_traveller • jp
10
Pros:

浴場、立地

Cons:

無し

2026-05-04 • via Nuitee
A
AYAKO • couple • jp
9
2026-05-02 • via Nuitee
T
TomoharuOK • solo_traveller • jp
9
2026-05-02 • via Nuitee
N
NAOYUKI • couple • jp
7
2026-05-01 • via Nuitee
A
akiyo • couple • jp
8
2026-05-01 • via Nuitee
K
kei • solo_traveller • jp
5
2026-04-26 • via Nuitee
J
Jan Peldan • solo_traveller • au
8
Pros:

When we arrived staff were very kind and helpful. Pleny of parking which was great as we had hired a car. We were also offered free dinners at night. There is a viewing spot on top of the building to view Mt Fuji which is a bonus.

Cons:

Rooms were small and nowhere to put your suitcases so your not stepping over them the whole time.

2026-04-23 • via Nuitee
H
hiroaki • couple • jp
7
よかぅたか
Pros:

従業員が親切

Cons:

別になし

2026-04-23 • via Nuitee