New White House Ratnapura

Hotels
8.5 (73 reviews)
Polhengoda Road , Ratnapura , LK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Attentive and helpful staff
Cons:
Missing some basic amenities
Noise from construction

Categories

Cleanliness
7.58
The room was spacious and clean, but the toilet seat was broken.
Service
9.55
The staff was ready to help and provided excellent hospitality.
Location
8.59
The hotel is very safe and offers a great view, though it's situated at the end of a narrow winding road.
Room Quality
9.04
The room was spacious and included air conditioning and a fan.
Amenities
8.07
Basic amenities like a kettle and duvet were missing but available upon request.
Value for Money
8.53
Good value for the amenities and service provided.
Food and Beverage
8.08
Breakfast available for a reasonable additional cost.
Overall Experience
8.55
The experience was very pleasant with attentive service and good accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:36

Property Description

Modern Accommodation with a Serene Garden

Comfortable Rooms with Balconies: Relax in our well-equipped rooms with a private balcony to enjoy the scenic views.

Convenient Amenities: Benefit from our 24-hour front desk, free WiFi, and room service for a hassle-free stay.

Tranquil Location: Nestled in Ratnapura with a charming garden, experience a peaceful retreat away from the city hustle.

Book your stay at New White House Ratnapura for a relaxing and enjoyable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMB

Location

Guest Reviews

8.5
Based on 73 reviews
Cleanliness: 7.58
Service: 9.55
Location: 8.59
Room Quality: 9.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
C
Chanaka • couple • lk
10
2026-10-14 • via Nuitee
S
shehan • solo_traveller • lk
4
2026-09-18 • via Nuitee
N
Nafeel • solo_traveller • lk
1
2026-09-11 • via Nuitee
S
shehan • solo_traveller • lk
5
Pros:

Cleanliness and orderliness were maintained to the highest standard; everything was arranged in a very attractive and organized manner - simply excellent.

Cons:

The staff didn't really interact with us, and there wasn't even a place to get hot water; we only found out at checkout that we could have actually gotten morning tea from them.

2026-08-29 • via Nuitee
L
Lea • solo_traveller • fr
10
Pros:

C'était parfait. La chambre était spacieuse et confortable, c'est ce dont on avait besoin. Le gérant a été très gentil avec nous :) C'est un bel établissement

2026-08-05 • via Nuitee
J
Jayathilaka • solo_traveller • lk
10
2026-07-22 • via Nuitee
N
Nuwanthika • couple • lk
4
Need to improve.
Pros:

The room was spacious and clean. The staff was ready to help.

Cons:

It is situated at the end of a narrow winding road. I had to ask for a duvet and a kettle even though they should have been provided with the room. The toilet seat was broken.

There were some constructions taking place in the same premises and it was very noisy in the day time.

2025-09-04 • via Nuitee
A
Ayodhya Madhumal • couple • lk
8
2025-08-29 • via Nuitee
A
Ayodhya Madhumal • solo_traveller • lk
10
Woow
Pros:

Greate place to spend the leisure.

2025-08-24 • via Nuitee
A
Ajith • couple • lk
1
2025-08-20 • via Nuitee
S
sajidh • couple • lk
10
2025-08-14 • via Nuitee
P
Peter Dittert • couple • de
10
Wir kommen wieder!
Pros:

Als ich das Hotel gebucht hatte, rief mich wenige Minuten später Sampa Wayo an, wann wir kommen. Tatsächlich holte er uns auf die Minute genau am Busbahnhof ab. Er nahm sich auch Zeit uns in ein günstiges, aber sehr gutes Restaurant zu führen. Das Hotel liegt sehr abgelegen, ist daher sehr sicher und bietet eine tolle Aussicht. Es ist leicht ein Tuk-Tuk zu bestellen und für 230 Rupien in das Zentrum zu fahren. Unser Zimmer hatte eine Klimaanlage, einen Ventilator und ein angenehmes Badezimmer. Obwohl kein Frühstück angeboten wird, bekamen wir für 600 pro Person am nächsten Morgen etwas zu essen. Insbesondere Sampa Wayo kümmerte sich um alles und las uns jeden Wunsch von den Augen an. Selbstverständlich organisierte er am nächsten Tag unseren Ausflug. Die Gastfreundschaft ist kaum zu übertreffen. Wir haben uns sehr wohl gefühlt. In Sri Lanka ist nicht immer alles perfekt. Man kann einfach freundlich fragen und das Personal versucht eine Lösung zu finden. Schade, dass wir nur zwei Nächte bleiben konnten.

Cons:

Da fällt mir nichts ein. Zum Verbessern gibt es immer etwas.

2025-07-24 • via Nuitee
R
Ruwan • group • au
6
Pleasant
2025-06-05 • via Nuitee
S
Shaun • solo traveller • au
6
You get what you pay for but very basic
2025-05-20 • via Nuitee
R
Reena • group • nl
10
Great stay in a lovely hotel with an even better staff
Pros:

The hotel is very well kept and simple enough to enjoy a good stay. The staff is extremely helpful and kind and ready to assist with any need. Sampa, especially, went above and beyond to provide tailored guidance to show us around Ratnapura.

Cons:

The location was slightly outside the town. Not necessarily a bad thing in terms of peacefulness. It just required us to help guide tuk tuk drivers back to the place.

2025-05-09 • via Nuitee
K
Krishna • review category business travellers • lk
10
Exceptional
Pros:

Very good

2025-04-10 • via Nuitee
C
Charith • young couple • lk
10
gem in Rathnepura.
Pros:

Without any prior planning, we discovered this gem in Rathnepura. We had intended to stay at Haputhale, but thebad weather forced us to 
change our plans.
The room was very comfortable with air conditioning, and the location is great.
it is not too far to the town center. 
The balcony gave us an extra space for gathering. 
Hotel staff are very amicable.
Place can recommend to everybody seeking peace with happiness.

2025-04-07 • via Nuitee
H
Hargitai • solo traveller • hu
10
Exceptional
Pros:

They are very helpful. Clear rooms, good prices.

2025-03-23 • via Nuitee
S
Sharath • review category business travellers • in
8
Very good
2025-03-08 • via Nuitee
S
Simon • young couple • gb
5
Wait until renovation is done & staff are trained in customer care.
Pros:

Comfortable bed

Cons:

Most of staff uninterested not welcoming.Some appeared Casarva intoxicated. Weren’t aware we had booked a stay.
Builders renovating property

2025-02-24 • via Nuitee