Brentwood Hotel

Hotels
7.8 (2504 reviews)
16-20 Kemp Street, Kilbirnie , Wellington , nz

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Children allowed

Facilities

Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Convenient for airport
Cons:
Rooms need updating
Inconsistent cleanliness
Restaurant quality lacks

Categories

Cleanliness
7.55
Clean rooms were mentioned, but some reviews point to rooms being worn and needing updates.
Service
8.55
Friendly staff was frequently mentioned in positive light.
Location
8.55
The location was consistently praised across multiple reviews.
Room Quality
7.05
Several reviews indicated rooms were dated and needed updates.
Amenities
8.05
Facilities like shuttle service were appreciated, though some lacked air conditioning.
Value for Money
7.55
Comfort for the price is an area for improvement based on feedback.
Food and Beverage
7.55
Restaurant quality mentioned as rundown, general lack of detailed feedback.
Overall Experience
7.55
Mixed opinions, with positive aspects overshadowed by number of negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:29

Property Description

Classic Lodge-Style Rooms
Experience the charm of our spacious rooms at Brentwood Hotel, adorned in a classic lodge-style decor. Enjoy modern amenities such as tea/coffee facilities, cable TV, and Wi-Fi for a comfortable stay.

Aqua Bistro & Bar
Indulge in a culinary journey at our on-site restaurant, Aqua Bistro & Bar, offering a delightful selection of New Zealand cuisine and wines. Unwind at the lounge bar or relax on the terrace by the outdoor swimming pool.

Convenient Shuttle Service
Benefit from our complimentary 24-hour airport shuttle service, making your travel hassle-free. Stay connected with 100MB of free Wi-Fi and opt for unlimited data packages for uninterrupted browsing.

Book now for a memorable stay at Brentwood Hotel in Kilbirnie, just minutes away from Wellington Airport and CBD.

Important information:

Please note that a 1.5% transaction fee applies for all credit card payments.

Free transfers are available to and from the airport. Please inform Brentwood Hotel in advance if you want to use this service, using the contact details found on the booking confirmation.

Please note that guests receive 100MB of free WiFi. Unlimited WiFi packages are available for purchase from reception and cost NZD 7.00 per night.

Please note that the swimming pool is only heated during summer, from December to March.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for NZD 15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2504 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 7.55
A
Angie • couple • nz
7
Accommodation for $$ average. Service was great at the front desk. Thank you.
Pros:

Easy to the airport, free shuttle in the morning too.

Cons:

It’s dated. Heater in room took ages to work in a cold night and shower takes ages to heat up and slow flow within the shower.

2026-06-18 • via Nuitee
B
Brand • couple • nz
6
Avery big disappointment , especially I was trying hard to show my partner , my Wellington stay
Pros:

Nice comfortable bed . All facilities within the one roof .

Cons:

Somewhat dated . Staff did not attend to my pre-stay request . Food from Bain-marie was always cold .
Had to wait for my meals on 2 seperate occassions - my partner had finished her meal by the time I reeived mine !!!
The first meal that was deliverded to me was not even what I had ordered . Talk about Fawlty Towers .

2026-06-17 • via Nuitee
A
austin • couple • nz
8
Pros:

A special mention has to go to the shuttle driver we had, had him for dropping us off and picking us up from the airport , customer service and personality 110%, also Nigel at reception showed great people skills and very easy to deal with.

2026-06-14 • via Nuitee
M
Marie • solo_traveller • nz
6
It was good
Pros:

The location and staff were very good

Cons:

The building and room need a repaint and the window in the bedroom wouldn't close properly

2026-06-14 • via Nuitee
M
Mark • solo_traveller • nz
6
Pros:

Clean and location was good.

Cons:

Dated. Needs a revamp.

2026-06-13 • via Nuitee
R
Renee • family_with_children • au
7
A great location to lay your head if you have a super early international flight the next day.
Pros:

Proximity to the airport

Cons:

The ripped bed cover and the dirty bathroom.

2026-06-13 • via Nuitee
M
Marie • solo_traveller • nz
8
2026-06-10 • via Nuitee
C
Carina • couple • nz
7
2026-06-09 • via Nuitee
R
Ruby • solo_traveller • nz
8
2026-06-09 • via Nuitee
S
Sharpin • solo_traveller • nz
8
2026-06-08 • via Nuitee
V
Vanessa • couple • nz
9
Pros:

Location

2026-06-08 • via Nuitee
S
Sharywary • couple • nz
10
Wonderful experience
Pros:

Convenient to airport
Shuttle service to airport

Cons:

Toilet had issues1 flush and had to wait for length of time for system to fill up

2026-06-06 • via Nuitee
A
Anthony & Gloria • solo_traveller • nz
9
Pros:

Excellent service, very helpful & polite.

2026-06-06 • via Nuitee
K
Kate • family_with_children • nz
10
2026-06-05 • via Nuitee
N
Nicholle • couple • nz
10
Great stay fantastic staff!
Pros:

Always super comfortable and cosy and warm.

Cons:

nothing

2026-06-05 • via Nuitee
D
Debra • solo_traveller • nz
9
2026-06-04 • via Nuitee
E
Ernest • extended_group • sg
10
2026-06-03 • via Nuitee
G
George Martyr • solo_traveller • nz
9
Pros:

good

2026-06-02 • via Nuitee
W
Warrick • solo_traveller • nz
6
Certainly would stay again would not use restraint though
Pros:

Good service at front desk. Great shuttle service

Cons:

The meal we ordered was not really edible. Chip barely warm . The fish was cold smelly ND NOT nice HOWERVER the waiter was nice and did charge us for the meal. So we left hungry as we had a deadline to meet in town

2026-06-01 • via Nuitee
R
Rachel • family_with_children • nz
5
Fine stay thanks.
Pros:

The relaxed environment and it was clean and close to places and town.
Friendly staff and nice bar and couch area

Cons:

Filthy windows

2026-05-31 • via Nuitee