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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Packed lunches
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Key card access
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Pub crawls
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Snorkeling on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Garage
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in 3 outdoor pools, including a children’s pool, and free Wi-Fi throughout the property.
Culinary Delights
Savor an American breakfast daily, traditional Mexican dishes, and a variety of cocktails at the on-site restaurant and bar.
Charming Mexican Decor
Relax in rooms with classic Mexican décor, cable TV, and a private balcony, just moments away from the main bays.
Book your stay now at Marina Hotel and Resort for a memorable experience near Bahia de Santa Cruz!
Please note that you have until 3 calendar days prior to arrival to cancel or modify your booking free of charge during low season.
•You have 5 calendar days prior to arrival to cancel or modify your booking free of charge during summer season and bridges.
•You have 7 calendar days prior to arrival to cancel or modify your booking free of charge during high season.
•You have If canceled or modified later than the deadline, 100% of the first night will be charged for each room booked.
•In case of no-show, there will be a NO SHOW charge of 100% of the first night of stay for each room booked.
• Early departures are nonrefundable and will be charged 100% of canceled nights.
***The hotel does not have rooms for the disabled or with an elevator or ramps; To access the facilities and rooms you have to climb stairs, if you require a ground floor, request it in your reservation.***Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
The staff was awesome! Always willing to help and serve.
The hotel is so pretty! The pools are really nice and decently clean.
The views from the top rooms is great!
There’s a tourism agency called Marea right next to the hotel lobby where you can buy your tours. Most of my tours I bought with them. They’re really nice people!
I extended my stay here because I really liked this hotel :)
The only thing I didn’t like was that the hotel doesn’t have elevators.
I stayed on the third floor and had a heavy, large suitcase plus the heat and humidity, made it so hard to get to my room every night 😅
The staff did help with my luggage though, but it’ll be nice to have some elevators.
Location is very good for Boat trips, excursions and close to the beach. This Hotel has a private Club included right on the beach, called BACAANDA.
No elevator on any of the buildings, a lots of steps if you get a room on the 3rd or 4th floor.
Standard one bedroom room has a very small shower , 24” x 24” inches. The AC have a sistem that Only works whit the Door Card, force you to turn off the AC Avery time you leave the room.
Las instalaciones y la ubicación
La regadera de la habitación demasiado pequeña
La piscina y habitaciones
Ubicacion habitacion alberca
Alberca habitacion
Alberca ubicacion
Location
Air did not work
Las instalaciones el hotel es muy bonito la ubicación cerca de todo la limpieza extrema de todos los sitios ;el personal muy amable.el.area de albercas limpias y agua a buena temperatura.
El área de regadera de la habitación muy pequeño pero es funcional y la limpieza y el agua caliente lo compensa .
Está muy bien ubicado. Aunque no está en la playa como yo había visto en algunas publicaciones, pero está muy cerca
Todo bien
Trotzdem frühzeitiger Anfrage nach einem eheren Check-In durften wir erst um 15 Uhr ins Zimmer.
Nice people always happy to help. Restraint in Hotel is Excellent! Short walk to Beach and plenty os businesses nearby to visit.
Stairs
Buena ubicacion, el persona del hotel fue muy amable y servicial, nos proporcionó toda la informacion turistica que necesitabamos
todo bien
La piscina y todo...
El estacionamiento. Para ser un hotel tan grande deben tener un estacionamiento más grande .
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