Norfolk Arms Hotel - Arundel

Hotels
8.4 (1810 reviews)
High Street , Arundel , gb

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Luggage storage
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Clean rooms
Historical atmosphere
Cons:
Some amenities need improvement
Parking fees
Minor room comfort issues

Categories

Cleanliness
8.4
Rooms were generally clean, as highlighted in multiple reviews.
Service
8.6
Staff were described as kind and helpful, contributing positively to the experience.
Location
8.9
Multiple reviews praised the excellent central location of the hotel.
Room Quality
8.3
Rooms were described as comfortable and quirky, but some noted minor issues.
Amenities
8.2
Amenities were considered standard but appreciated for their unique offerings.
Value for Money
8.4
Good value noted for the overall experience and historic appeal.
Food and Beverage
8.1
Food was described as decent but could improve, especially breakfast options.
Overall Experience
8.3
Overall, guests enjoyed their stay with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:52

Property Description

Historical Charm and Period Features

Step back in time at Norfolk Arms Hotel, located under the battlements of Arundel Castle. Each room is uniquely designed with period features, offering a glimpse into the past.

Delicious Dining and Cozy Bars

Indulge in traditional British cuisine at The Castle Restaurant, where local and seasonal ingredients take center stage. Afterward, unwind in one of the two cozy bars with local ales and Wi-Fi access, perfect for enjoying afternoon teas or light meals.

Scenic Surroundings and Nearby Attractions

Surrounded by the stunning countryside of West Sussex and just steps from Arundel Castle, Norfolk Arms Hotel offers a picturesque setting. Explore the scenic River Arun or take a short drive to the lively Bognor Regis. Experience history and natural beauty all in one place.

Book now to experience a blend of history, charm, and modern comforts at Norfolk Arms Hotel.

Important information:

Please note that the hotel does not have a elevator and some rooms are limited in height, which may not be suitable for guests with mobility restrictions. Ground floor rooms are available if requested. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Please note that the hotel hosts weddings and private functions most weekends, so there may be some noise.

Please note there may be limited dining and leisure services at this hotel over the festive period. Please contact the hotel directly for more information.

When booking 4 rooms or more, different policies and additional supplements will applyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7.50 per day.

Location

Guest Reviews

8.4
Based on 1810 reviews
Cleanliness: 8.4
Service: 8.6
Location: 8.9
Room Quality: 8.3
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.1
Overall Experience: 8.3
K
Karol • extended_group • us
8
Arundel historical stay!
Pros:

Hey Reception was incredible. Marriott accommodating really appreciated all the staff there they were top-notch rooms were beautiful.

Cons:

I know it’s not their fault but it was pretty hot. We were on the third floor and they can’t put an air-conditioning units because of the historical building factor we did have a fan so summer is a bit hot.

2026-07-10 • via Nuitee
I
Ian • couple • gb
6
Pros:

The bar was not well stocked, ie no alcohol i.e. brandy, available for a nightcap with friends

2026-07-07 • via Nuitee
B
Bequette • solo_traveller • gb
9
Pros:

Location was good. Staff were helpful.

Cons:

No evening restuarantl

2026-07-07 • via Nuitee
K
kehoe • solo_traveller • gb
10
Pros:

Beautiful location, stunning hotel amazing staff friendly professional a great experience.

Cons:

Nothing I can think of.

2026-07-06 • via Nuitee
J
Jfood94 • Family • Farnham, Surrey, England
8
Lovely Food but a Few Frustrations
Pros:

We recently visited the Norfolk Arms in Arundel and had a mixed experience.

The outdoor restaurant area isn’t particularly easy to find, and better signage would make it much more welcoming for first-time visitors. Once seated, the service was pleasant enough but quite slow, especially considering we only ordered sandwiches and a pizza. We waited much longer than expected for such a simple meals…

That said, the homemade pizzas were excellent—fresh, generously topped and full of flavour. They were definitely the highlight of our visit and made the wait a little easier to forgive.

Overall, the food quality was good, but improvements to the speed of service and clearer directions to the outdoor dining area would make for a much better customer experience.

2026-07-05 • via Tripadvisor
C
Claire • couple • gb
10
First day was brilliant second day even better can’t wait for the next
Pros:

Excellent love to stay

Cons:

Nothing loved it

2026-07-05 • via Nuitee
P
Patricia • couple • gb
8
Lovely, comfortable place with helpful staff, good location and secure parking.
Pros:

Great location and comfortable, well-equipped room. Particularly Like the secure parking.

Cons:

The signage said food available when it actually wasn’t. We tried twice to order food and drinks but none were available, even though the board outside said otherwise.

2026-07-04 • via Nuitee
J
Jean • couple • gb
8
Comfy bed and hot shower
Pros:

Location was great

Cons:

Communal areas were a little dated

2026-07-04 • via Nuitee
H
Helen • solo_traveller • gb
5
Great location, very interesting historic hotel but poor service and poor quality breakfast.
Pros:

The room looked out onto the street, which is a pleasant and interesting view. It was a bit noisy on Saturday night but did settle down by midnight.

Cons:

I had to wipe down a lot of the surfaces in my room as they were very dusty. Overall the decor of the room and the bathroom was quite tired and needed a spruce up.
The breakfast was an extra £15.50 per person and it was extremely disappointing in terms of quality and quantity. We were seated promptly in the breakfast room and then ignored for more than 20 minutes. We eventually managed to attract the attention of a member of staff. Also during breakfast another guest came in to take photographs of the room. I think that should only happen outside of the breakfast period. I definitely would not recommend the breakfast but the room itself is very characterful.

2026-07-04 • via Nuitee
G
Gail • solo_traveller • gb
9
2026-07-04 • via Nuitee
G
Gemma • solo_traveller • gb
8
2026-07-02 • via Nuitee
H
Helen • extended_group • gb
7
Good location- comfortable
Pros:

Location
Facilities / water in the room
Courtyard probably a better option than the main building as newer

Cons:

It was too hot & no air conditioning
A fan was provided but did very little
Not the fault of the hotel as unusual weather

2026-07-01 • via Nuitee
A
Angela • couple • gb
8
Nice historic town centre hotel
Pros:

Great location on high street with car parking
Excellent friendly staff and good service
Nice large room in main hotel

Cons:

Breakfast room is small for size of hotel

2026-06-30 • via Nuitee
A
Amanda • couple • gb
5
Pros:

The location

Cons:

Bar closed at 8pm on a Friday and we were not being advised of a residents bar. However that was serving guests either!

2026-06-30 • via Nuitee
E
Edward • solo_traveller • gb
8
2026-06-29 • via Nuitee
R
rgs_stafford • solo_traveller • gb
9
Pros:

Great location, very clean, nice size room.

Cons:

Rather expensive for what you get, having said that it is in a prime location

2026-06-29 • via Nuitee
D
Diane • couple • gb
10
Fab hotel, great location had a lovely weekend stay
Pros:

This was our second stay at this hotel. The room was immaculate, fan was on and bottled water was in the room which was a lovely gesture due to the hot weather. Location and private parking all fab

Cons:

Nothing not to like!!

2026-06-29 • via Nuitee
K
Karen • solo_traveller • gb
10
Very relaxing. Will visit again :)
Pros:

From booking the room online through to checking out everything was straightforward. Easy to park on arrival, room was exceptionally clean and had everything needed in it, including a fan already in the room without having to ask for one on what was one of the hottest days of the year - much appreciated. Comfy bed. Polite, friendly and helpful staff. Thank you.

2026-06-29 • via Nuitee
C
Coastal34125837834 • Friends getaway • Portsmouth, Hampshire, England
10
My 90th birthday tea party
Pros:

I celebrated my 90th birthday with 40 family and friends with an afternoon tea at the Norfolk Arms and have run out of superlatives describing the care, attention to detail and the entire presentation as being fantastic.
The staff were patient and courteous and attentive to our needs and full marks to the chef with the variety teatime delicacies created.
Congratulations to Lewis, the new general manager, on a great start.

2026-06-28 • via Tripadvisor
R
racheleJ8740IB • Family
10
A fabulous experience from start to finish
Pros:

Dear Lewis,
What an absolutely fabulous experience we had at the Norfolk Arms. Thank you so much for making my mothers birthday such a fantastic day to remember. Yourself, Hannah, Alice and chef went above and beyond to make the day a wonderful memory. Arranging drinks in the bar first on such a hot day was perfect and all the extra food, mini prawn cocktails and vol au vents along with all the delicious sweet cakes were noted and super appreciated. And there was not a dry glass in the Club Room at any time.
We shall certainly be returning soon, hopefully for a roast lunch which has been highly praised. Best of luck with your new team and many thanks again, Rachel

2026-06-28 • via Tripadvisor