Hotel Lucerna Ciudad Juarez

Hotels
Lucerna Hotels
8.1 (480 reviews)
Paseo triunfo de la República #3976 , Ciudad Juárez , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
High prices

Categories

Cleanliness
7.48
Multiple reviews mentioned dirty rooms and unclean bathrooms.
Service
8.95
Consistently positive remarks about staff friendliness and professionalism.
Location
8.99
Good reviews about excellent location and views.
Room Quality
7.94
Some comments indicated issues with room condition and cleanliness.
Amenities
7.97
Noted lack of amenities in rooms, such as hot water and coffee.
Value for Money
7.43
Some reviews pointed out high costs with basic offerings.
Food and Beverage
7.48
Comments about the food being expensive and not good.
Overall Experience
8.55
Mixed overall experiences; service and location remain strong points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:27

Property Description

Luxurious Accommodations

Located just 15 minutes from Juarez International Airport and the Azteca industrial park, Hotel Lucerna Ciudad Juarez offers a serene escape with its outdoor pool and lush garden surroundings. The guest rooms are equipped with modern amenities including cable TV, air conditioning, and complimentary bottled water, ensuring a comfortable stay for all guests.

Convenient Facilities

Guests can take advantage of the hotel's on-site gym and business center, complete with free computer, printer, and fax services. Whether traveling for leisure or business, Hotel Lucerna Ciudad Juarez caters to all needs with its well-equipped facilities.

Culinary Delights

Indulge in a culinary experience at El Acueducto Restaurant, where Mexican and International cuisine is served for breakfast, lunch, and dinner. For a more relaxed setting, guests can unwind at El Acueducto Bar with refreshing drinks and live music, creating the perfect atmosphere to unwind after a long day.

Book your stay at Hotel Lucerna Ciudad Juarez now and experience the perfect blend of comfort and convenience.

Important information:

Free one-way transfers from the hotel to the airport are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Location

Guest Reviews

8.1
Based on 480 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.48
Overall Experience: 8.55
S
Salcido solo_traveller us
2
Pros:

Breakfast was good

Cons:

Service was bad

2026-07-20 via Nuitee
D
Dayna family_with_children mx
8
2026-07-15 via Nuitee
L
Lucero couple mx
9
Pros:

La alberca está preciosa, el personal muy amable, el cuarto muy bonito

Cons:

La limpieza podría mejorar, no estaba sucio pero tampoco estaba 100% limpio, una almohada olía raro, las sábanas estaban manchadas, creo que la limpieza podría mejorar

2026-07-15 via Nuitee
R
Ramiro family_with_children mx
3
El hotel está quedable, pero no lo recomiendo.
Pros:

El desayuno es muy aceptable
*Aunque hubo una confusión de si estaba o no incluído (me querían cobrar $800 pesos x 2 personas) lo cuál se me hizo excesivo... Al final se aclaró y si estaba incluído en la reserva, parece que falta comunicación.

Cons:

- Es un hotel muy ruidoso, debido a que está en el cruce de 2 avenidas muy transitadas.
- El internet es intermitente.
- Parcialmente remodelado.

2026-07-13 via Nuitee
M
Moises couple us
10
2026-07-10 via Nuitee
T
Tejedor solo_traveller es
3
El hotel está en obras.
Pros:

El hotel está en obras. Esto no es de recibo. Se debería informar. Un ascensor no funciona.

Cons:

Está en obras.

2026-07-08 via Nuitee
C
Claire solo_traveller fr
10
Pros:

Les chambres avec vue sur piscine

Cons:

Rien

2026-07-08 via Nuitee
S
Socorro solo_traveller us
9
Pros:

Swimming pool area is very nice. Jacuzzi should be for adults only!

Cons:

Carpets are very old.

2026-07-06 via Nuitee
L
Lourdes M solo_traveller us
1
Cons:

Nothing like

2026-07-06 via Nuitee
A
alexis gabriel solo_traveller mx
10
2026-07-03 via Nuitee
J
José Luis couple us
9
2026-07-02 via Nuitee
C
Cecilia family_with_children us
3
Cons:

La atención al cliente es pésima la recepciónista está en entrenamiento y nos quiso cobrar el desayuno cuando nosotros teníamos desayuno incluido

2026-06-29 via Nuitee
N
Natalia couple mx
9
2026-06-22 via Nuitee
H
Huseyin family_with_children us
1
2026-06-20 via Nuitee
G
Gabriel couple us
10
2026-06-18 via Nuitee
T
Torres solo_traveller us
1
Pros:

Weather

Cons:

Attitudes and theft of money off.my credit card. Then charging a drink on card. Then charged again demanding cash

2026-06-17 via Nuitee
E
Erica solo_traveller us
4
Pros:

We used to stay here other times we came, but this time I thought it was overpriced and the service wasn’t that great or cleaning

2026-06-17 via Nuitee
J
Juan couple us
8
2026-06-07 via Nuitee
A
Annette Grissom Lalo Barboza solo_traveller us
10
Pros:

location

Cons:

Bathroom had old worn fixtures

2026-05-23 via Nuitee
Z
Zachary couple us
7
2026-05-21 via Nuitee