Andaz Seoul Gangnam, By Hyatt

Lage, Lage, Lage

One of the things I always appreciate most about staying in Korea is the unique warmth and hospitality that is difficult to find anywhere else in the world. Andaz Seoul Gangnam captures that feeling beautifully.
The service here is not only professional but also genuinely thoughtful and heartfelt. There is a level of kindness, attention to detail, and quiet care that makes every guest feel truly welcomed.
Andaz has its own distinctive style of hospitality that goes beyond luxury. It is this special service, combined with an authentic sense of Korean warmth, that keeps bringing me back.
A special thank you to **Sky Choi** for making this stay especially memorable. Your professionalism, kindness, and genuine hospitality perfectly represent what makes Andaz Seoul Gangnam such a remarkable hotel.

Hotel 이란 잠을 자는 곳 이상을 제공할 수 있다. 그것을 Hospitality라고 하는데, 마음을 따뜻하게 살펴주는 서비스를 말하는 이 단어는 Andaz팀이 내게 다시 의미를 느끼게 해주었다. 각 나라마다 문화와 언어가 달라도 그 마음을 살펴주는 제스처는 감동을 준다.

안 되는 상황인데도 포기하지 않고 기다리며 노력해 방을 잡아 주시고 배려해 주신 Andrew Bae, Jay Jung 매니저님들께 감사한다.

그들의 친절을 그대로 닮은 front desk 모든 직원들 Ellie Gil, Kyle, Kelvin, Sunny.. Spa receptionist Donghee씨 외에 모든 분들, Sauna에서 묵묵히 챙겨주시는 오경신 이모님,

아침, 저녁식사 언제든지 나를 기다리던 정말 있는 음식들, 심지어 룸서비스조차 최고의 퀄리티였고 배달해 주는 모든 분들의 친절도 잊지 못한다.

호텔은 단순히 잠만 자는 곳이 아니고 마음을 쉬게 해주는 쉼을 주는 곳이라는 것을 다시한번 알게해준, 나의 고향이라는 것을 느끼게 해준 안다즈팀에게 마음깊은 고마음을 전한다.

최고의 위치 때문만이 아니어도 겸손함과 프로다운 이들의 친절 때문이라도 다음 번 방문을 기약하게 되었다.

A hotel can offer much more than just a place to sleep. We call that hospitality—the kind of service that warmly cares for people and makes them feel seen. The team at Andaz reminded me of the true meaning of that word.

Even when cultures and languages differ from country to country, genuine gestures of care and consideration have the power to touch people's hearts.

I would like to express my sincere gratitude to Managers Andrew Bae and Jay Jung, who did not give up despite difficult circumstances and patiently worked to secure a room for me while showing exceptional thoughtfulness and care.

Their kindness was reflected throughout the entire front desk team, including Ellie Gil, Kyle, Kelvin, and Sunny, as well as the spa receptionist, Donghee, and all the other staff members. I am also deeply grateful to Ms. Kyung-shin Oh in the sauna, who quietly and consistently looked after guests with such warmth and dedication.

The food was always excellent, whether at breakfast or dinner. It felt as though every meal was prepared with care and waiting just for me. Even the room service was of the highest quality, and I will not forget the kindness of everyone who delivered it.

This stay reminded me that a hotel is not simply a place to sleep—it is a place where the mind and heart can find rest. The Andaz team made me feel truly at home, and for that I am profoundly grateful.

Beyond its exceptional location, it is the humility, professionalism, and genuine kindness of the people here that make me look forward to returning on my next visit.

Thanks for your great hospitality!

The hotel is in an exceptional location, making it easy to explore the surrounding area. What truly made our stay memorable was the friendly and attentive staff. Everyone was welcoming, professional, and always willing to help with a smile. Their outstanding hospitality made us feel comfortable throughout our stay. I would gladly stay here again and highly recommend this hotel to anyone visiting the area.

stayed here for family trip. Have stayed in the past and continue to be impressed by the staff and location. The hotel seems to get even more popular than before and it could get VERY hectic (popular by Western tourists as well as locals) but things are managed better than expected.

Swimming pool is pretty impressive given where the hotel is situated (i can imagine the lot is pretty challenging to build a hotel let alone pool) and my family thoroughly enjoyed it (also amazing that they are open super late).

2 small issues- 1) bath tub in Andaz suite bath tub drain stopper is very easy to be activated (just a button) and during bath, I had water drained multiple times accidentally
2) spa / sauna has no clock anywhere so it was difficult to thoroughly enjoy (especially since I'm not allowed to have my phone with me in spa).

as globalist, it's always difficult to choose between GH and Andaz Seoul but my recent experience is that Andaz simply is a better hotel location/ value wise. would stay here again.

We've enjoyed staying at other Hyatt hotels, but Andaz was especially impressive for its prime location and exceptional breakfast buffet. The hotel was clean, well-maintained, and the service was excellent. Every request was handled promptly, and we were very satisfied with our stay. The staff were very friendly, helpful, and welcoming. We truly appreciate their excellent service.

Beautiful hotel with excellent amenities. The customer service was on the mark and never felt stuffy. The breakfast buffet was the best I’ve ever had. I cannot wait to return.

I had an excellent stay at Andaz Seoul Gangnam. I applied a Guest of Honor award for this stay and received complimentary breakfast, which was a great benefit—the breakfast was very enjoyable and a nice way to start each day.

The hotel’s location is superb. Subway Line 3 is just outside the hotel, and it is also within walking distance of many restaurants, cafés, and shops in the Apgujeong area. It made getting around Seoul very convenient.

I also used the sauna and gym during my stay, and both worked very well. The room was quite spacious, especially considering the hotel’s central location. Throughout my stay, the staff were helpful, professional, and welcoming.

Overall, I really had nothing to complain about. This was a very comfortable and convenient stay, and I would happily return.

The Andaz Seoul is a nice property overshadowed by it's lack of hospitality and attention to detail. As a frequent traveler, I try to keep to myself and not ask much from service, provided they stay consistent.
From the start, I had $100 Hotel Collection credit that the reservation desk neve informed me of nor where I could spend it so I had to ask the front desk later and was given different answers.
Secondly, housekeeping has no attention to detail. They removed one of the two robes without replacing it, did not provide a shower floor towel nor (consistent) waters at turndown. The way the room is set up, there is a small bathroom with a sink and a shower with a main sink next to it.
Apparently each room is equipped with only one hand soap so you have to go to the toilet sink to wash your hands instead of the main sink. The thermostat also goes out to 18.5 C but it doesn't go below 21C and it took two days for it to hit that temperature. It was extremely hot the first night.
In addition, when I asked the valet for a taxi, they told me to go inside and ask the front desk for one.
I would say the service is similar to a Hyatt Place but the hotel itself is more on par with an Marriott Autograph collection.
The buffet is very strong and has quite the selection.
I do not recommend staying at this hotel if you prefer higher level of service and attention to detail.

Amazing location, awesome staff! It’s located in a very posh, busy part of Seoul but the team was awesome in making our stay wonderful. It was a peaceful oasis in the bustle of the city.

The Andaz Gangnam is a total GEM. Great staff, beautiful & clean rooms, wonderful breakfast, with a great Andaz made coffee blend, and great in-room dining.

Beautiful place, nice location and wonderful people. They help us with everything and the hotel is beautiful. It’s very convenient that the metro station is literally there by the hotel.

Absolute banger of a hotel!! As mentioned in other reviews, perfect location. The service (incliding the amazing convierge desk) is top tier, five stars. The rooms (we had three basic king rooms and were not upgraded even though we booked through Centurion because the hotel was totally full) were fantastic! Very nice bathroom: fantastic shower and products and a separate powder room which is sooooo nice! Free non-alcoholic drinks and snacks in the room (plus booze for purchase) and a variety of nice restaurants in the hotel. Gorgeous lobby and impeccable vibes. And the service all around was true luxury five star service. A Seoul local recimmended we sgtay here and I didn't realize it was 1. Hyatt and 2. Not even their luxury brand. Well, no wonder it was sold out, this hotel is fantastic and you will absolutely love your stay here! I have one more night here but could not wait to write my review, it is a remarkable hotel!! Again, the staff...we came from the Ritz in Tokyo and THIS WAS BETTER SERVICE it really was!

Amenities and service are good, but very pricy. Caution when reserving with points, there may be additional cost that is not covered completely with points.