Holiday Inn - Ciudad Juarez by IHG

Hotels
Holiday Inn Hotels & Resorts
9.3 (554 reviews)
Av. Tecnologico 3620 , Ciudad Juárez , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Helpful and friendly staff
Good location
Cons:
Inconsistent cleanliness
Issues with food quality
Pool did not meet expectations

Categories

Cleanliness
8.79
Some reviews noted that rooms were not clean and had dirty floors.
Service
10
Many reviews highlighted the helpfulness and professionalism of the staff.
Location
9.76
Guests appreciated the good location of the hotel.
Room Quality
8.8
Mixed reviews on room quality, with some mentioning discomfort.
Amenities
9.25
The amenities were mentioned positively, but the pool was a disappointment.
Value for Money
9.28
Some guests felt the price was higher compared to similar hotels.
Food and Beverage
8.74
Breakfast quality received mixed reviews, with some food not recommended.
Overall Experience
9.79
General sentiment was very positive, with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:25

Property Description

Convenient Location
Located just a stone's throw away from the American consulate and a short drive from Abraham Gonzalez International Airport, Holiday Inn Ciudad Juarez offers easy access for travelers.

Comfortable Accommodations
Experience a cozy stay in rooms equipped with free Wi-Fi, cable TVs, coffee makers, and ironing facilities. Whether you're here for business or leisure, our rooms are designed to cater to your needs.

Relaxation and Dining
Unwind by the outdoor pool, hit the gym, or enjoy a meal at Las Misiones restaurant offering delectable international cuisine. End your day with a drink at El Refugio Bar, the perfect spot to unwind.

Ready to experience comfort and convenience at Holiday Inn Ciudad Juarez? Book your stay now and enjoy a seamless travel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Shuttle service to the US consulate is by prior reservation only and based on availability.

Please note that when booking 10 rooms or more group policies will apply. Contact the property directly with the contact details provided in your confirmation for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.3
Based on 554 reviews
Cleanliness: 8.79
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 9.25
Value for Money: 9.28
Food and Beverage: 8.74
Overall Experience: 9.79
E
Eduardo couple us
10
Everything was great!!
Pros:

Everything was great!

Cons:

Nothing at all
Everything was great!!

2026-06-20 via Nuitee
D
Denise couple us
9
2026-06-18 via Nuitee
E
ELIANA MARIA solo_traveller mx
7
Normal.
Pros:

La cercanía al aeropuerto.

Cons:

El precio era muy diferente al anunciado en booking, el tipo de cambio era muy malo.

2026-06-15 via Nuitee
J
Jose solo_traveller mx
10
Pros:

Good

Cons:

Good

2026-06-04 via Nuitee
M
Mario solo_traveller mx
9
2026-05-29 via Nuitee
L
Lorenzo H. extended_group us
7
2026-05-28 via Nuitee
M
Marco Antonio solo_traveller mx
10
2026-05-22 via Nuitee
A
Alvaro couple us
10
I would recommend it 100 to anyone. The buffet and servir Roberto 10/10 food was fresh and very delish very clean ar
Pros:

Everyone was super nice, room was always cleaned and very comfortable. Location was very calm

Cons:

I like everything

2026-05-21 via Nuitee
B
Brenda solo_traveller us
10
2026-05-17 via Nuitee
N
Naomu couple us
10
2026-05-16 via Nuitee
N
Norberto family_with_children us
10
2026-05-12 via Nuitee
P
Paulina solo_traveller mx
10
2026-05-12 via Nuitee
C
Carlos Martín family_with_children mx
9
Bien
Pros:

Instalación

Cons:

Alberca no climatizada

2026-05-06 via Nuitee
M
Myriam couple us
9
2026-05-04 via Nuitee
C
Camacho solo_traveller us
9
2026-05-04 via Nuitee
R
Rivera solo_traveller mx
10
Pros:

Personal amable, limpieza, imagen, buena comida

Cons:

Los colchones no son muy cómodos, alberca podría mejorar

2026-04-30 via Nuitee
M
Monica family_with_children mx
10
2026-04-30 via Nuitee
S
Samuel extended_group us
10
2026-04-27 via Nuitee
A
Alfredo solo_traveller us
10
Pros:

Away from everyone

Cons:

The room away from everyone

2026-04-27 via Nuitee
L
LIZETTE family_with_children mx
9
Atencion muy buena
Pros:

La ubicacion y el personal muy atento

Cons:

El cuarto tiene alfombra y olia un poco mal

2026-04-10 via Nuitee