New Haven Hotel

Hotels
8.3 (2479 reviews)
229 George Street , New Haven , US
+1 203-498-3100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent central location (near Yale, museums, Union Station)
Clean property in most cases
Comfortable, spacious rooms
Nice lobby amenities (filtered water, fireplace, seating, chess)
Guest laundry available
Cons:
Perceived high price / poor value for money
No on-site restaurant and mixed breakfast policy (charges for items)
Occasional significant cleanliness/room-quality lapses reported
Hotel showing signs of age in some rooms
Minor maintenance issues reported (dripping taps, toilet cistern)

Categories

Cleanliness
8
Most guests praised a very clean property and good housekeeping, though one guest reported a severe cleanliness lapse (room odor, soiled bedding, unmade bed), so overall slightly above average with occasional poor incidents.
Service
9.2
Staff and front-desk repeatedly described as very friendly, helpful and professional; a few isolated reports of indifferent reception staff noted, but overall service is a strong positive.
Location
9.4
Consistently cited as excellent — walking distance to Union Station, museums and Yale, very convenient for sightseeing and transit.
Room Quality
8.4
Many guests found rooms spacious and comfortable with good beds; however several comments mention dated décor and at least one report of an unpleasant-smelling, poorly presented room.
Amenities
8
Positive mentions for lobby features (filtered water, fireplace, seating, chess), guest laundry and parking access; notable lack of an on-site restaurant and mixed breakfast offerings.
Value for Money
7.1
Multiple complaints about high room rates and additional charges (paid bagels, pricey snacks) make value a weaker aspect compared with other strengths.
Food and Beverage
8
Mixed feedback: some found breakfast options good and reasonably priced when offered separately, but others criticized lack of a proper restaurant and charges for basic items (bagels, snacks).
Overall Experience
8.3
Overall positive experience driven by location and service, tempered by value concerns and occasional room/cleanliness issues; average sentiment aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location near Yale University and Shubert Theater

Modern Amenities and Services

The Hotel New Haven offers guest rooms with complimentary WiFi, coffee makers, and hair dryers, ensuring a comfortable stay. Guests can also enjoy breakfast and snacks at The Market.

Fitness and Business Facilities

With a full fitness center and a business center on-site, guests have access to all they need to stay active and productive during their visit.

Explore Nearby Attractions

Located just minutes away from Yale University, Yale University Art Gallery, and the Shubert Theater, as well as being a short drive from the Connecticut Children's Museum, the New Haven Hotel is the perfect choice for both leisure and business travelers.

Book your stay at the Hotel New Haven now for a memorable and convenient experience!

Important information:

Guests under the age of 21 can only check in with an adult, parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HVN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 2479 reviews
Cleanliness: 8
Service: 9.2
Location: 9.4
Room Quality: 8.4
Amenities: 8
Value for Money: 7.1
Food and Beverage: 8
Overall Experience: 8.3
K
Kevin • extended_group • us
8
Pros:

I will say that the employees were very nice and they did a great job. The filtered water in the lobby was a nice touch. I will have to give you that! Also, the property was very clean and the maids did a wonderful service. Great job!

Thank you very much.

Kevin Garner

Cons:

This is a fairly expensive hotel. It had no restaraunt. You had a fine dining photo on your website. But cash and grab offering. You offered free coffee in the morning, and then charged $3.00 for the bagel. Cheap, roadside hotels offer continental breakfast for free. Why not you? I paid $3.50 for a candy bar (Reeses)! That is too high. Again, your rooms are not cheap. I paid for my stay. I was not backed up by a sports team or corporate entity. The website in July when I made the reservation was not accurate. Figure something out. A continental breakfast will probably not put you out of business and I trust that making an improvement in this area is on your list of things to do.

Thank you very much.

Kevin Garner

2026-10-31 • via Nuitee
S
Sarah • family_with_children • de
8
2026-10-31 • via Nuitee
R
Rodrigo888 • family_with_children • br
10
Pros:

Conforto excepcional e muito boa localização. Serviço de quarto excelente também.

Cons:

Não há nada a reclamar.

2026-10-30 • via Nuitee
A
Anne • couple • us
10
2026-10-30 • via Nuitee
M
Manuel • family_with_children • ar
9
2026-10-29 • via Nuitee
J
Jaime Ricardo • family_with_children • br
9
Pros:

Ok

Cons:

Falta de desjejum

2026-10-27 • via Nuitee
H
HS • family_with_children • de
1
Einmal und nie wieder
Pros:

Die Lage zur Yale University

Cons:

Die Rezeptionistin bei der Anreise war bemüht und bei sehr hohem Gästeaufkommen gelassen. Hat sich nicht aus der Ruhe bringen lassen
Wir haben uns in dem Zimmer zu keinem Zeitpunkt wohlgefühlt! Die Einrichtung ist sehr dunkel und das ganze Zimmer roch komisch wie Erbrochenes. Ekelhaft. Die Bettwäsche sah aus als hätte schon mal jemand darin geschlafen. Der Zimmerservice war ungenügend wir haben zwar neue Handtücher bekommen jedoch haben wir das Bett so vorgefunden wie wir es am Morgen verlassen haben, ungemacht. Zudem lag ein Stück Pappe im Bett.
Wir hätten gerne die Rezeption diesbezüglich angerufen, aber leider hat das Telefon nicht funktioniert!!
Die Rezeptionistin bei der Abreise wirkte desinteressiert und unfreundlich.
Wir würden nicht noch einmal in dieses Hotel gehen und es auch nicht weiterempfehlen!

2026-10-27 • via Nuitee
E
ela • family_with_children • il
7
Pros:

We liked the room, it was spacious and the beds were comfortable. It was in the center and walking distance from most places we visited

2026-10-26 • via Nuitee
M
Meredith • couple • au
8
2026-10-25 • via Nuitee
K
Koike • couple • us
7
2026-10-21 • via Nuitee
M
Miguel Richard • solo_traveller • dk
8
2026-10-20 • via Nuitee
E
Eric Dennery • couple • fr
10
2026-10-20 • via Nuitee
C
Carla • couple • us
8
2026-10-20 • via Nuitee
L
Laura • solo_traveller • us
9
Great location, just a bit pricey
Pros:

Really convenient location in easy walking distance from Union Station and lots of restaurants and shops. Very clean and comfortable room. Nice lobby with a fireplace, couches, a chess game set up where people could hang out.

Cons:

The room was pretty expensive

2026-10-20 • via Nuitee
D
David • family_with_children • de
6
New Haven - nein danke, nix für Touristen
Pros:

Das man sich im Hotel sicher gefühlt hat und man über eine Brücke direkt ins Parkhaus gehen konnte.

Cons:

Wir waren vor Ort um die bekannte Uni Yale zu besuchen, zu unserem Entsetzten ist der Ort New Haven völlig zubetoniert und Yale eine Insel in einer Stadt voller Industrie, Armut und Wegelagerei…sobald es dunkel wird, traut man sich mit Familie nicht mehr auf die Strasse. Yale selber ist fantastisch anzusehen, gleicht aber einer Festung…und das Hotel ist auch in die Jahre gekommen…dafür 250 EUR die Nacht für 2 Erw./1. Kind…das ist zu viel ! Sorry - dann lieber Cambridge/ Harvard besuchen!

2026-10-19 • via Nuitee
P
PING • couple • cn
8
Pros:

离博物馆几分钟路程，很方便

2026-10-19 • via Nuitee
W
Walther • extended_group • ch
8
Pros:

Lage

2026-10-17 • via Nuitee
E
Enno • solo_traveller • de
5
2026-10-17 • via Nuitee
M
Marty • couple • us
9
Pros:

Staff in particular was great. Had a room block for a wedding and brunch the next day. Everything went perfectly

2026-10-16 • via Nuitee
A
Anne • couple • us
10
You can't go wrong with this hotel.
Pros:

The location could not be better. The front desk staff were ALL, without exception, friendly and made eye contact. They were all so helpful with the parking.

Cons:

My only suggestion is to offer free decaf coffee. You had the set-up but I wound up buying a coffee to get decaf.

2026-10-16 • via Nuitee