My Story Hotel Figueira

Hotels
9 (3862 reviews)
Praça da Figueira 15 , Lisbon , PT
+351 21 145 1790

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Excellent central location
Very clean rooms and public areas
Delicious breakfast and good on-site restaurant
Quiet/peaceful stay despite central location
Would stay again / recommend
Cons:
No towel racks/hooks in some bathrooms
Small side/main tables and limited surfaces for belongings
Some rooms have tub only (no shower)
Occasional less-friendly reception staff reported
Bitter coffee from breakfast machine
Lack of a large mirror in some rooms
Entrance via restaurant (no clear lobby) / limited lobby space

Categories

Cleanliness
9
Rooms and public areas described as immaculately clean and housekeeping praised; minor note about limited places to put items/towels but overall very clean.
Service
9.5
Multiple reviews praise genuinely kind, attentive and helpful front desk staff who accommodated early luggage drop-off and offered assistance; one comment noted reception could be friendlier, but overall service is a standout.
Location
9.5
Repeatedly called exceptional/ideal and central, close to transport and attractions — location is a consistent highlight.
Room Quality
8
Rooms described as cozy and comfortable but several practical drawbacks noted: small side/main tables, limited surfaces for toiletries, lack of large mirror, and some rooms have a tub-only layout (no shower).
Amenities
9
Hotel offers restaurant and breakfast buffet and is said to have required services; breakfast and on-site dining praised, though minor issues such as bitter coffee from the machine were noted.
Value for Money
9
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast buffet and the restaurant (pizza, cod dish, pastries) received strong praise; only occasional negatives (bitter coffee from machine).
Overall Experience
9
Overall very positive stays, peaceful and recommendable with staff, location, cleanliness and food frequently highlighted; minor practical room issues slightly lower the room score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodation
Experience comfort and style at My Story Hotel Figueira in Lisbon. The 4-star hotel offers allergy-free rooms with modern amenities including free WiFi, flat-screen TVs, and city views from select units.

Convenient Services
Enjoy the convenience of concierge services, room service, and a 24-hour front desk during your stay. Indulge in a buffet breakfast and unwind at the on-site restaurant and bar for a delightful dining experience.

Prime Location
Located just steps away from Rossio and other major attractions, this hotel is the perfect choice for exploring Lisbon. Don't miss out on the opportunity to stay at My Story Hotel Figueira and make your reservation now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 3862 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
S
Sang Ha • solo_traveller • ca
9
Everyone at the front desk is lovely. My room was very clean and had a great ambience.
Pros:

Staff were very genuine and kind. They were attentive to my needs and recommended how I should plan my day accordingly. They let me leave the luggage before check-in as I arrived early and also offered to keep the luggage upon check-out if I wanted to explore the city more. Every single one of the front desk team is lovely!

Cons:

There were no towel racks or hooks in my bathroom. The side tables and the main table in the room is a bit too small for me as I tend to spread my belongings on top.

2026-10-31 • via Nuitee
A
andrea • solo_traveller • it
9
La posizione è eccezionale , l’hotel dispone di tutti i servizi e le camere sono molto spaziose
Pros:

La posizione è lo staff accogliente

Cons:

Tutto ok

2026-10-31 • via Nuitee
F
Federica • couple • it
10
2026-10-30 • via Nuitee
D
Davison • couple • gb
9
2026-10-29 • via Nuitee
C
Cyrille • solo_traveller • es
10
Pros:

Staff was great! And overall, the stay was peaceful.

2026-10-29 • via Nuitee
B
Bonilla • family_with_children • us
10
Excellent location and stay
Pros:

Excellent location; staff was friendly and helpful. Breakfast was delicious!

2026-10-28 • via Nuitee
S
Sonia • couple • us
10
Great location. Exceeded my expectations
Pros:

Beautiful hotel. Great location and staff was great! I would stay again and recommend.

Cons:

Nothing

2026-10-28 • via Nuitee
G
Grethe • couple • no
9
flott hotell, anbefales
Pros:

Deilig frokost, mye å velge i. Flott beliggenhet.

Cons:

De som jobbet i resepsjonen kunne være litt blidere

2026-10-28 • via Nuitee
L
Lara • solo_traveller • ar
10
Pros:

Todo excelente! Ubicación ideal, habitación cómoda y el personal muy atento! Volvería a elegirlos.

2026-10-28 • via Nuitee
M
Mechken • couple • tn
9
A refaire avec plaisir
Pros:

L emplacement exceptionnel pret de toute mes commodités et tous les transport on a tous fait a pied

2026-10-28 • via Nuitee
L
Laurencija • family_with_children • lt
10
Pros:

Cozy room, great location, very helpful staff, we would definatelly come back!

2026-10-27 • via Nuitee
E
Eugene • couple • ca
10
2026-10-26 • via Nuitee
S
Salmo • extended_group • br
10
Excellent
Pros:

Localização e atendimento

Cons:

Falta de espelho grande no quarto

2026-10-25 • via Nuitee
R
Roberta • family_with_children • it
8
2026-10-24 • via Nuitee
G
Greg • family_with_children • us
10
Fantastic stay in the heart of Lisbon.
Pros:

The room and the breakfast were excellent.

Cons:

I didn’t know when I booked my room that it had only a tub and no shower.

2026-10-21 • via Nuitee
G
gianreto • family_with_children • ch
9
Pros:

Lage.

2026-10-20 • via Nuitee
D
Deborah • couple • de
10
Lovely staff, great location.
2026-10-20 • via Nuitee
M
Monica • family_with_children • ro
10
Attentive Staff, Flawless Cleaning and Outstanding Dining at My Story Hotel Figueira
Pros:

We had a wonderful stay at My Story Hotel Figueira in Lisbon. From the moment we arrived, the attentive and polite staff made us feel truly welcome, the hospitality was outstanding and the team was always ready to help with a smile.
The rooms and public areas were kept immaculately clean; the housekeeping service was perfect every day. Everything felt fresh, comfortable, and well looked after.
A real highlight was the restaurant and its talented chefs. We highly recommend the pizza (excellent crust and quality ingredients) and the cod dish, both prepared with care and full of flavour. The pastries were a delicious treat, and the breakfast buffet offered a great variety of options that set us up perfectly for exploring the city.
Overall, My Story Hotel Figueira combines a central location, genuine hospitality, spotless cleanliness, and memorable food. We would happily return and warmly recommend it to anyone visiting Lisbon.

Cons:

Everything was excellent

2026-10-18 • via Nuitee
C
Christine • family_with_children • gb
8
Good location. Quiet even though central.
Pros:

Good selection for breakfast.
Coffee was a little bitter, needed extra milk.
Location was good.

Cons:

Latte coffee from the breakfast machine not as tasty as the coffee from bar/ reception.

2026-10-18 • via Nuitee
S
Sigal • solo_traveller • il
8
Pros:

מיקום מושלם ליד ככר רוסיו
יש מסעדה טובה במקום
חדר נעים לא רועש
ארוחת בוקר סבירה בהחלט

Cons:

חסר מקום להניח חפצים ותמרוקים חדר מעט מינימליסטי במובן הזה
אין לובי הכניסה היא דרך המסעדה

2026-10-15 • via Nuitee