Kimpton Hotel Arras by IHG

This is the best hotel ever!!!!!!

Location! Cleanliness! Friendly staff! Lovely room with a mountain view!

Clean great location nice rooms helpful staff

We had an awesome stay here. Great from start to finish. The valet team is great - very friendly and helpful. Adam at the front desk was so friendly and had helpful suggestions for gluten-free food in the area. We even had a surprise room upgrade that was amazing! They even had a treat bag for our little dog. We will definitely be staying here our next time in Asheville.

Berry, the receptionist, was incredibly kind, not just because he upgraded our room to a suite. I really felt he welcomed us and genuinely cared about our hotel experience. The room was spotless and proudly displayed the Kimpton signature, unlike typical cookie-cutter chains. Each floor had a Reverse Osmosis water purifier, so I didn’t have to rely on plastic water bottles. They also offered coffee in the lobby every morning(so there is no coffee machine in the room), and there was a reception on the lobby floor in the evening too. The breakfast was both affordable and delicious (the potatoes were the best!), and the service was outstanding. This was my second visit, and I’m definitely planning to return in the future.

Been here several times seeing family. Probably the best place in Ashville. Rooms are great, so is the location. What is special is the common areas one 1 side is the bar and on the opposite side is the restaurant District42. Many places to hang with family. Outdoor seating with really great fireplaces for crowd watching. There is a really cool guy working the front desk- barry. I never caught his last name but he made us feel welcome and special. Yes, i am going back in 2-3 months to see my -in -laws. I won't stay anywhere else

Everything, that’s why we stayed there again.

Heartfelt Thanks for an Exceptional Stay at Hotel Arras

Dear Joseph Morris

I wanted to take a moment to sincerely thank you, and Barry at check-in, Erin at breakfast, the valet team, and everyone at Kimpton Hotel Arras for what truly became one of the most delightful hotel experiences our family has ever had.

From the moment we arrived, every single person we encountered delivered genuine five-star-plus service. Barry made check-in smooth and welcoming, and Joseph, your personal kindness in coming out front to check in to greet us and help resolve concerns regarding the extra overnight room for family members who ultimately could not attend meant more than I can say. Your professionalism and care turned what could have been stressful into something completely handled with grace and warmth.

What impressed us so much was the consistent attentiveness from the entire staff. The text communication system was incredible — checking in on us, answering questions quickly, and making us feel cared for every step of the way. It felt personal, thoughtful, and seamless.

Our breakfast experience was absolutely outstanding. Erin, our waitress, was remarkably experienced, charming, and genuinely engaging. Not only was the food exceptional, but she gave us wonderful insider tips for Asheville as well as our next stop in Charleston. She made the entire morning memorable.

And the accommodations themselves — simply divine.

The bedding was luxurious beyond words: beautiful high-end sheets, cloud-like mattresses with the perfect balance of softness and support, and a room that felt peaceful and elegant in every detail. The towels, shampoos, scents, and room ambience were all so carefully curated and delightful.

Then there was the view.

Looking out at the Blue Ridge Mountains through the floor-to-ceiling windows created such a calming and magical atmosphere. It truly elevated the entire stay and allowed us to fully enjoy the beauty of Asheville.

I honestly cannot say enough wonderful things about our time at Hotel Arras. Every detail reflected care, hospitality, comfort, and excellence. Thank you again, Joseph, for your kindness and leadership, and please extend our gratitude to Barry, Erin, the valet staff, and everyone who made our stay so special.

We will absolutely recommend Kimpton Hotel Arras to others and hope to return again soon.

With heartfelt appreciation,

MaryEllen W

Loved this hotel! Quiet, clean, classy lobby and bar. Fabulous location. Friendly, accessible staff, and tasty breakfast! And dog friendly!

Perfectly located to “walk “ Downtown Asheville , w/ quick valet access to your car when needed .

We stayed at this Kimpton early April on a visit to Asheville. This is the second Kimpton we have tried (New Orleans was our first). We were taken aback on how great this hotel is. The Guest Relations/Concierge team was great. We ended up using guidance from Adam who was fantastic! Any employee we made contact with made us feel like they really cared. The nightly reception was always enjoyable. Their location to fantastic restaurants, galleries, stores could not be beat. We could walk to any venue that interested us. Valet parking was convenient so going exploring that needed a car was simple. We will definitely return to this hotel anytime we come back to the Asheville area.

Location and attention to detail

Great team! Nice amenities for breakfast and cocktail hour.