Kimpton Hotel Arras by IHG

Hotels
•
Kimpton Hotels
9.4 (784 reviews)
7 Patton Avenue , Asheville , us
+1 828-255-0303

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise issues
Parking charges

Categories

Cleanliness
8.7
Generally clean but some reviews mentioned issues with noise and street presence that impacted perceived cleanliness.
Service
10
Staff were consistently described as friendly and helpful, with particular mentions of personalized attention.
Location
10
Excellent location within walking distance of attractions, highly praised in multiple reviews.
Room Quality
9.2
Rooms described as clean, well-appointed, and comfortable, though some noted issues with AC.
Amenities
9.7
High marks for amenities such as restaurants and thoughtful details, though a couple of guests missed in-room coffee.
Value for Money
8.7
Some reviews suggested the price may not fully align with offerings, particularly regarding parking charges.
Food and Beverage
9.2
Positive feedback on restaurant offerings and service, although not a major focus in the reviews.
Overall Experience
9.7
Generally exceeded guest expectations, with many expressing desires to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:07

Property Description

Luxurious Accommodation
Kimpton - Hotel Arras, an IHG Hotel in Asheville offers 4-star accommodation with modern amenities and stunning city views. Each room is elegantly furnished with a flat-screen TV, safety deposit box, and a private bathroom stocked with complimentary toiletries.

Convenient Facilities
Guests can stay active at the fitness centre, explore the city with free bikes, or unwind in the shared lounge. The hotel also features a terrace where visitors can relax and enjoy the vibrant surroundings. Free WiFi and a 24-hour front desk ensure a seamless stay.

Prime Location
Perfect for travelers, the hotel is close to popular attractions like Biltmore Estate and Harrah's Cherokee Center. Whether it's business or leisure, Kimpton - Hotel Arras provides a comfortable and convenient stay in Asheville.

Book now for an unforgettable experience at Kimpton - Hotel Arras, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Location

Guest Reviews

9.4
Based on 784 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
S
Sharon • solo_traveller • us
9
Most comfortable hotel stay we have had in downtown Asheville
Pros:

Location, friendly & helpful staff, comfortable bed and bath.

Cons:

Nothing

2026-08-20 • via Nuitee
K
Katharina • family_with_children • de
9
Sehr schön
Pros:

Super Lage, tolles Design

Cons:

Nichts

2026-08-20 • via Nuitee
A
Arie&Atara • solo_traveller • il
9
Pros:

הדבר היחיד שקצת הפריע
לנו זאת האי בהירות לגבי ארוחת הבוקר.
חשבתי שההזמנה כוללת זאת
אך מסתבר שאתה מזוכה סכום מסוים ומשלם על ההפרש
פרט לכך המלון מחובד וטוב מאוד

2026-08-17 • via Nuitee
N
NICO • family_with_children • lu
10
2026-08-15 • via Nuitee
S
Sherry • couple • us
10
2026-08-14 • via Nuitee
L
Laine • extended_group • us
8
2026-08-13 • via Nuitee
M
Mary • extended_group • us
10
Great place!
Pros:

Perfect location, wonderful staff, clean, quiet

Cons:

Nothing really

2026-08-09 • via Nuitee
C
Charles • couple • us
10
2026-08-05 • via Nuitee
T
Tom • couple • us
9
2026-08-05 • via Nuitee
N
Nathalie • couple • ca
9
2026-08-04 • via Nuitee
2
233bethf • Friends getaway • Virginia Beach, Virginia
10
So comfortable, cozy vibe
Pros:

Stayed here (July 24-26) for a birthday celebration and I just love this hotel! It was my first time staying at a Kimpton. It had a cozy vibe that felt boutique-y. The whole hotel seems to have just what you need and not a bunch of stuff you don't. For example, they don't have coffee makers in the room. Great! I don't use them anyway because it usually tastes yucky and how do you know it's clean. Instead, they offer free coffee in the lobby every morning til 11 am. They also have a free happy hour in the lobby in the evenings. The room had a ton of hangers and closet/storage space.
On weekends, breakfast is served until NOON! Fabulous! Check out on Sunday was NOON! Love that! They have reverse osmosis water stations on every floor instead of giving you bottled water. The breakfast was from a menu, not a buffet, so my husband and I could share an order instead of paying for 2 buffets with a lot of food we wouldn't eat. I don't mind buffets but this was a nice change that I found I really liked. The staff were engaging and accommodating.
The rooms were very comfortable and clean. The bathroom lights have dimmers, making the middle-of-the-night bathroom run(s) better without having to turn on a bright light. There was a mini fridge but it was a good-sized one with a glass front (I don't know why but just seems nicer). The bed was very comfortable and I slept better than I usually sleep in a hotel.
They simply have done a great job of knowing the nice, smaller -- sometimes subtle -- touches that really make your stay better and more comfortable. I'm a fan!!
It checked all the boxes for me and I will consider Kimpton hotels from now on when we travel.

2026-07-27 • via Tripadvisor
A
Ana • solo_traveller • es
10
2026-07-18 • via Nuitee
J
Janet • family_with_children • us
9
Pros:

Outstanding location in the center of downtown. Short walk to shops and excellent restaurants. Friendly staff. Restaurant voucher instead of free breakfast is a great idea. The social hour was fun and much appreciated

Cons:

Hotel is pet friendly and sadly some dog owners do not have control of their dogs. Barking at night and in the bar was very annoying. Staff didn't seem to know what to do about it when people complained about the horrible noise.

2026-07-18 • via Nuitee
B
Bryan • couple • us
10
2026-07-15 • via Nuitee
N
Natalie • couple • us
8
Cons:

The extra “guest services fee”feels sneaky and gross.

2026-07-11 • via Nuitee
M
Martinez • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jennie • couple • sg
10
2026-07-08 • via Nuitee
D
Devin • couple • us
10
The best stay ever....we will always book here!
Pros:

This is the best hotel ever!!!!!!

Cons:

Everything is great!

2026-06-27 • via Nuitee
A
Ana • solo_traveller • us
10
2026-06-17 • via Nuitee
N
Natalie • solo_traveller • us
10
Excellent stay for dog lovers!
Pros:

Location! Cleanliness! Friendly staff! Lovely room with a mountain view!

2026-06-14 • via Nuitee