Crabwall Manor Hotel & Spa

Hotels
•
BW Signature Collection by Best Western
8 (4479 reviews)
Parkgate Road, Mollington , Chester , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great customer service
Spacious rooms
Good location
Quality food and beverage
Cons:
Cleanliness issues
Poor attention to detail
Hot tub not working
Some amenities looked worn

Categories

Cleanliness
5.33
Specific concerns regarding dust and unclean conditions were mentioned, leading to a significantly lower rating.
Service
9.3
Great customer service mentioned in multiple reviews, contributing positively to the overall experience.
Location
8.84
Positive comments about the location being great for access to Chester Zoo and Cheshire Oaks.
Room Quality
7.79
Rooms described as spacious and well-appointed, but mixed reviews noted issues like burns and mold.
Amenities
8.32
Facilities such as the spa and pool were praised, although the hot tub was not functioning during one visit.
Value for Money
7.78
Value considered somewhat lacking due to cleanliness issues, but location and amenities offer some value.
Food and Beverage
8.33
Afternoon tea, dinner, and breakfast received high praise for quality.
Overall Experience
8.3
Mixed reviews balanced by many positive aspects, leading to an overall satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:14

Property Description

Luxurious Accommodation and Relaxing Spa
Crabwall Manor & Spa; BW Signature Collection offers elegant rooms and a spa, providing a perfect blend of luxury and relaxation. The historic manor house, dating back to 1660, is conveniently located near Chester city centre and offers free parking for guests.

Gourmet Dining and Wellness Facilities
Indulge in a culinary experience at The Jacob Restaurant with picturesque views and a menu featuring traditional English and world cuisine. For relaxation and fitness, the hotel boasts an 18-metre heated pool, sauna, whirlpool, gym, and aerobics studio.

Pampering Spa Treatments
Unwind at the on-site spa with 5 treatment rooms offering aromatherapy massages and a steam room, ensuring a rejuvenating experience during your stay.

Experience luxury and relaxation at Crabwall Manor & Spa; BW Signature Collection. Book your stay now for an unforgettable getaway.

Important information:

Please note that events such as weddings are sometimes held at the hotel. Certain areas of the hotel and grounds may not be accessible to guests. Please check with the hotel directly for further information.

Please note that under 16s are not permitted to use the leisure facilities at this time.

Children have access to the pool Monday to Sunday at 9:30-10:30, 12:30-13:30, and 16:30-17:30.

The opening hours for the leisure club are Monday-Friday 6:30 until 22:00 and Saturday-Sunday 07:00 until 20:00.

Afternoon tea is available every day between 12:00 and 16:00. Please note, 24 hours notice is required for this booking, please contact the property directly to book.

'Treatments are available to book on a first come first serve basis, this can be done by contacting the hotel directly. We unfortunately cannot guarantee all guests treatment space, we recommend contacting the hotel in advance of your stay to avoid disappointment'Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £10 per person per night when using an existing bed.
    Adults stay for £10 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4479 reviews
Cleanliness: 5.33
Service: 9.3
Location: 8.84
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 8.3
L
Lewis • couple • gb
8
It was a nice place to stay I have been numerous times
Pros:

Nice place

Cons:

No fridges in the room I

2026-07-17 • via Nuitee
S
Stephen • couple • gb
9
2026-07-17 • via Nuitee
K
Keagan • couple • gb
8
2026-07-17 • via Nuitee
A
Asa • solo_traveller • gb
10
2026-07-17 • via Nuitee
M
Michelle • extended_group • gb
9
2026-07-16 • via Nuitee
T
Thomas • family_with_children • gb
10
2026-07-15 • via Nuitee
A
Anna • solo_traveller • gb
10
Pros:

Great location. Wonderful facilities

Cons:

Quality of breakfast could be better

2026-07-15 • via Nuitee
R
Robert • solo_traveller • gb
6
Nice room let down by the run down spa facilities.
Pros:

Spacious room which was clean with onsuite shower room. Quite location. Nice full English breakfast and other breakfast options (all self serve)

Cons:

Room had ceiling windows that were very high and wouldn't be easily closed unless getting on the couch. No ironing board although there was an iron! Kettle had a broken power switch which is dangerous. Spa pool area with jacuzzi, steam room and sauna is very small and only had approx 6 loungers (all taken by possible local resident users). Mens changing room was dreadful with broken lockers (not safe if sticking your wallet/car keys in it!) and non-flushing toilet.

2026-07-15 • via Nuitee
A
ammoandjo • solo_traveller • gb
9
Excellent, just needs some TLC in certain areas
Pros:

The character of the hotel buildings, kind attentive staff, great breakfast and it was lovely to be able to have a nice swim first thing in the morning

Cons:

Decor needs some TLC. Out room was lovely, but in the breakfast room area and corridors new carpet and a professional repainting is required.
Had these things not required attention we would have been happy to give this hotel 10 out of 10.

2026-07-14 • via Nuitee
S
Samantha • extended_group • gb
10
Beautiful Hotel just outside Chester
Pros:

The hotel is set in beautiful grounds - free parking
The rooms are spacious with amazing bathrooms
Spotless
Staff were friendly and helpful
Breakfast was fresh and hot

Cons:

nothing

2026-07-13 • via Nuitee
C
Chaz-Hyperion • solo_traveller • gb
10
2026-07-12 • via Nuitee
S
Surina • solo_traveller • gb
8
Nice for relaxing getaway
Pros:

It’s a traditional looking property set in nice grounds. I did think the grounds would be bigger but they are nice, relaxing and well kept.
Inside it’s a lovely building, general wear and tear as to be expected.
Relaxed feeling about the hotel- ALL staff very pleasant and polite.

Cons:

No fans or air con in the rooms.
Unfortunately had an invasion of flying ants in my room and bathroom (windows had been kept closed- maybe came in through the vents on windows?)- staff very promptly moved me to an even bigger and more luxurious room- of course, no extra charge. Thank you!
The bar menu very expensive for what it was, food isn’t really as described, for example; Parmesan was with the meal but was grated cheddar. Sherry trifle looked like overnight oats, no jelly, no custard and no sherry.
Not enough seating around the pool
Spa changing rooms small and lockers not working
Think operates on a very small scale of staff but all helpful and friendly.

2026-07-12 • via Nuitee
J
jessica • solo_traveller • gb
8
Pros:

Pool available although alocated times for children, great location, beautiful garden, great size room.

Cons:

Food was quite pricey, rooms need updating, mold on bathroom seals, could do with more of a clean during turnover.

2026-07-10 • via Nuitee
L
Laura • solo_traveller • gb
6
Pleasant, unlikely to return.
Pros:

Lovely setting. Lovely breakfast.

Cons:

Asked for twin room and put in room with sofa bed instead of second bed.
No much seating around the pool, and loungers there were plastic/uncomfortable. Many of the lockers didn’t work in the changing rooms and I was unable to open my locker as buttons not working, I needed to go to reception (spa) and ask someone to open locker - no staff available at spa desk for 5mins so stood waiting.

2026-07-10 • via Nuitee
F
Felicity • couple • gb
5
Stuck in a time warp, reminded us of Fawlty Towers
Pros:

Great location for a visit to Chester Zoo

Cons:

Needs upgrading, there were thing missing from the room, toilet paper hairdryer fan
Restaurant was closed the bar menu had things missing off it. Breakfast choice wasn’t great Looks lovely but didn’t live up to its promise and the fact that it was fairly expensive, we expected more but got a Travel Lodge experience

2026-07-10 • via Nuitee
C
Caroline • couple • gb
7
Fine for a short stay, and conveniently near the crematorium, where we went the next morning
Pros:

We didn't use the spa. Our room was comfortable and quiet. I had actually asked for twin beds, but the room contained just one very large king bed - for the one night that was okay, but if we had been staying longer I would have pressed for twin beds, as originally requested.

Cons:

We thought the evening meal we had was fine, but not in any way exceptional.

2026-07-10 • via Nuitee
J
Jane • solo_traveller • gb
7
Pros:

The room, breakfast and spa,pool and gym were very good. The reception, restaurant and spa staff were great, very helpful.

Cons:

*I thought the feeling of £20 per night charge for our small dog was too much.
*We decided to have a drink in the bar on Sun 5th July...the barman was clearly drunk serving us, he was swearing. Then when we sat in the lounge area to relax...he kept bothering us and pestering our nervous dog, making her bark. We ended up leaving with our drinks and go to our room as we felt uncomfortable. We did report incident to reception staff. Apart from that incident our stay was good.

2026-07-10 • via Nuitee
A
Ashley • solo_traveller • gb
9
2026-07-10 • via Nuitee
L
Liam • family_with_children • gb
1
Not great we had to leave the first night and ask for a refund after being given a broken and filthy cot for our baby an
Cons:

Staff weren’t helpful and wasn’t clean. We were also given a broken cot with them expecting us to use for our baby

2026-07-09 • via Nuitee
R
Russ • solo_traveller • gb
10
Staff so helpful and friendly, great place to stay
Pros:

Stayed many times lovely old building vey welcoming

Cons:

Can get hot but our room was cool door opens to an inner courtyard

2026-07-08 • via Nuitee