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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
Review Highlights
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Property Description
Luxurious Accommodation and Relaxing Spa
Crabwall Manor & Spa; BW Signature Collection offers elegant rooms and a spa, providing a perfect blend of luxury and relaxation. The historic manor house, dating back to 1660, is conveniently located near Chester city centre and offers free parking for guests.
Gourmet Dining and Wellness Facilities
Indulge in a culinary experience at The Jacob Restaurant with picturesque views and a menu featuring traditional English and world cuisine. For relaxation and fitness, the hotel boasts an 18-metre heated pool, sauna, whirlpool, gym, and aerobics studio.
Pampering Spa Treatments
Unwind at the on-site spa with 5 treatment rooms offering aromatherapy massages and a steam room, ensuring a rejuvenating experience during your stay.
Experience luxury and relaxation at Crabwall Manor & Spa; BW Signature Collection. Book your stay now for an unforgettable getaway.
Please note that events such as weddings are sometimes held at the hotel. Certain areas of the hotel and grounds may not be accessible to guests. Please check with the hotel directly for further information.
Please note that under 16s are not permitted to use the leisure facilities at this time.
Children have access to the pool Monday to Sunday at 9:30-10:30, 12:30-13:30, and 16:30-17:30.
The opening hours for the leisure club are Monday-Friday 6:30 until 22:00 and Saturday-Sunday 07:00 until 20:00.
Afternoon tea is available every day between 12:00 and 16:00. Please note, 24 hours notice is required for this booking, please contact the property directly to book.
'Treatments are available to book on a first come first serve basis, this can be done by contacting the hotel directly. We unfortunately cannot guarantee all guests treatment space, we recommend contacting the hotel in advance of your stay to avoid disappointment'Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £5 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for £10 per person per night when using an existing bed.
Adults stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Bed was comfortable, room was a good size.
Swimming was only available during 2, 1 hour periods for kids.
I requested a dinner reservation which wasn’t logged. I was then told it was fully booked until 8. When I arrived the restaurant was empty. Waiting a while before receiving a menu, and never got a drinks menu. Food was very poor for the price paid.
Room was good size, bed was comfy but the bathroom tiling had a very poor finish with holes. TV was also old and did not have smart tv capabilities.
The spa and gym
Bed was broken.. the main door of the room kept jamming.. hair drier was broke so had to ask for another one.. same with the fan.. and breakfast was below average
Location, room size. Nice patio area and gardens near the bar.
No plug for bath so no soak in bath. Threadbare arms on chairs in the room.
The hot breakfast was not hot but warm. A little tired internally.
Friendly staff.
The hotel is in a nice setting.
The breakfast was good, I went down at around 8:30 and they were running low on somethings such as scrambled eggs and mushrooms however the that was there was well cooked.
Room soundproofing wasn't great. When we arrived we could hear the guest in the next room on a phone call. Thankfully it didn't go on all night.
The hotel is a bit of a rabbit warren and the signage for rooms could be better as it's quite easy to miss the relevant corridor or turning.
Lovely big room, but unfortunately could hear conversations from neighbouring rooms. Maybe they were just very loud people. The staff were great but there seemed to be very few of them. This hotel is very nice, which I wasn't expecting for the price and the contact in the run up being very poor - who does your online/web/ emails? They need to overhaul your online presence. Your information emails still refer to track and trace and some garbled instructions in various fonts and formats that make very little sense. When did anyone last read through them?
Your advance check in doesn't work but when I replied to tell you that you just resent it. All this lowered my expectations, and yet, when I arrived it was a very pleasant stay in a lovely hotel. A bit tired in places, needs a bit more ongoing maintenance (silicone, paint scuffs etc) but in general I was pleasantly surprised with the place. Pool is lovely, very clean. All in all excellent value for money.
See above.
We had such a wonderful stay and are genuinely so grateful for the experience. The breakfast was tasty, and it was a lovely touch that they happily made poached eggs on request. The rest of the breakfast was a classic English spread, and the hot chocolate machine was a cosy bonus.The staff were incredibly caring and sweet, even when we accidentally locked ourselves out of our room — they handled everything with so much kindness. The bedrooms were massive, beautifully decorated, and had plenty of space for clothes and everything else we brought. The grounds were absolutely stunning and the exteriorwe so beautiful .We would 100% return, and we’re so thankful for the great time we had.
We went to look at the spa when we arrived and as noone was at the reception we took 3 dressing gowns so we could go upstairs unpack and pop down to use it and back to room to shower and change. Upon checkout we were CHARGED £15 EACH for the 3 robes despite handing them back to prove we hadnt stolen them (!) and despite having paid for a luxury suite and separate room for our son. Usually gowns are in rooms or if not there was no mention we'd be charged £15 to use them for 3mins each?!!! Unheard of from all the places we have stayed....
Breakast - no yoghurt alongside the fruit so for protein there was no option but to go fried hot food. That was dissappointing but what was worse was the toast machine that squealed sounded like nails pulling down a chalk board everytime it rotated... upon mentioning this we were told they couldnt turn it off and would get the maintainance man to look at it after service which was too late for everyone in the room at the time... why this was fixed first thing am not sure - it was painful so we left after 5minutes.... again disapointing when we had paid for 3 breakfasts...
Handy for a meet up with an old friend.
Staff very helpful
The garden was lovely
I was at the very top of the hotel with lots of stairs. No lift available but the reception manager did offer to help take them up.
There were no windows in the room other than a velux. There was a small fan provided but the room was still stuffy and airless. If l stay again, l will ask for a room on a lower floor and with a window.
I had pre-booked a meal voucher for £50. They forgot to take it into account and l was overcharged. It was a faff to sort it out but the reception manager (who was very helpful) eventually did. I have to wait a week for a refund now.
The breakfast was additional and was overpriced for what it was
Spa was great, bed very comfortable.
Cleanliness in room wasn't amazing. Layout also was a bit annoying , no mirror and plug by desk to sit and do hair and makeup, I tried calling reception to ask for a vanity mirror but engaged . Only one chair on balcony.
Very sparse on staff but Steve was amazing. He gave a really great service. He was attentive, kind and extremely funny. He was the best thing about this hotel
Had a wonderfully relaxing overnight stay and spa... staff friendly.. room pleasant food lovely... enjoyed spa facilities... had a rejuvenating massage from Lindsay... who was very professional... highly recommend...
Breakfast, the size of the bedroom and location. It was very quiet in the evenings and that was great.
Felt dated, especially not having a smart TV. No air conditioning, which is understandable in an old manor and the blinds in the bedrooms did not work.
Friendly staff, good quality rooms and good size
The throw on the bed had a dried substance on it which wasn't too pleasant
Over half of the lockers in the male changing rooms for the pool could not be secured due to faulty locks
Id recommend getting rid of the plastic cups in the pool area and just having a drinking fountain seeing as people can't clean up after themselves
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