Best Western Plus Hotel Bern

Hotels
•
Best Western Plus
8.7 (4451 reviews)
Zeughausgasse 9 , Bern , ch
+41313292222

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Issues with some aspects of service
High price for certain amenities

Categories

Cleanliness
8.65
General sentiment is positive about cleanliness in multiple reviews.
Service
8.95
Staff were described as friendly, though there were occasional unwelcoming encounters.
Location
9.15
Repeatedly highlighted as a strong advantage, with a very central position and easy access.
Room Quality
8.35
Rooms are generally described as comfortable, but some reviews mention issues like poor lighting.
Amenities
8.65
Facilities such as a restaurant and rooftop mentioned positively, but some amenities could be better.
Value for Money
8.55
General feeling is that the price is somewhat high relative to some aspects of the stay.
Food and Beverage
8.45
Breakfast received praise, but there were some mentions of the bar service lacking.
Overall Experience
8.85
Overall sentiment is positive; guests enjoyed their stay with just a few caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:30

Property Description

Central Location in Bern
Located just a 5-minute walk from Bern Main Station, Best Western Plus Hotel Bern is nestled in the heart of the Swiss capital, surrounded by iconic landmarks.

Modern Amenities
Experience comfort in our air-conditioned rooms equipped with anti-allergenic bedding, Nespresso coffee machines, and flat-screen TVs. Enjoy a complimentary bottle of water and unwind in the stylishly furnished rooms.

Dining and Entertainment
Indulge in traditional cuisine at Volkshaus 1914 or savor drinks at the Attika Bar or terrace. Immerse yourself in the vibrant culinary scene of Bern without stepping foot outside the hotel.

Ready to experience the charm of Bern? Book your stay at Best Western Plus Hotel Bern now!

Important information:

Please note that on the day of arrival, the booking confirmation is also valid as a public transportation ticket (including transfer from Bern Airport).

Guests can benefit between 5 pm and 9 am of a discount at a nearby public parking "Metro".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 24.90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 4451 reviews
Cleanliness: 8.65
Service: 8.95
Location: 9.15
Room Quality: 8.35
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.85
G
Grazia • solo_traveller • ch
7
2026-07-03 • via Nuitee
B
bursle • solo_traveller • au
10
Pros:

Good room and facilities

Cons:

No negatives

2026-07-03 • via Nuitee
R
Raquel • couple • ar
7
Pros:

La ubicación

Cons:

La pésima atención en la recepción. Muy desagradable la empleada que nos atendió l(amentablemente) los dos día que estuvimos. Estuvo muy cercana a la mala educación !!!

2026-07-03 • via Nuitee
L
Lars • couple • ch
9
2026-07-02 • via Nuitee
A
Alex.1973 • solo_traveller • ch
9
2026-06-30 • via Nuitee
M
Maria Alice • couple • br
9
2026-06-30 • via Nuitee
J
Jeannine • solo_traveller • ch
10
2026-06-30 • via Nuitee
S
Susan • couple • au
10
Ideal location to explore Bern
Pros:

Excellent location, great rooftop bar, clean and nicely decorated rooms

Cons:

Nothing

2026-06-29 • via Nuitee
C
Constanze • solo_traveller • ch
9
2026-06-29 • via Nuitee
C
Carol • solo_traveller • ro
10
2026-06-29 • via Nuitee
L
leuchtturm1972 • couple • ch
9
Pros:

Die Reception kümmert sich bereits vor der Anreise um wichtige Anliegen und informiert aktiv. Die zentrale Lage ist sehr praktisch für einen Stadtbesuch. Die Zimmer sind modern und komfortabel. Auch das Frühstück kann empfohlen werden.

2026-06-28 • via Nuitee
Y
yazen • couple • il
9
2026-06-27 • via Nuitee
H
Hansjörg • couple • ch
9
2026-06-27 • via Nuitee
W
weathersjt • solo_traveller • us
9
City Center Hub
Pros:

Great location next to restaurants and a few minute walk to attractions or train station.

2026-06-27 • via Nuitee
H
Heike • couple • de
10
2026-06-26 • via Nuitee
C
Claudia • couple • at
7
Gute Lage, nicht zu teuer
Pros:

Lage und Rooftop-Bar

Cons:

-

2026-06-26 • via Nuitee
H
Heike • couple • de
10
Pros:

Das Hotel liegt direkt in der Altstadt in einem historischen Gebäude, aber innen top modern. Es hat eine Dachterrasse mit sensationellem Blick über die Altstadt. Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Es gab nichts.

2026-06-26 • via Nuitee
S
Sven • extended_group • de
8
Schönes Hotel in toller Lage inmitten einer tollen Stadt, gerne wieder
Pros:

Frühstücksleistung war unter unserer Erwartung, vieles war leer und wurde nur schleppend nachgelegt. Das Personal war trotzdem bemüht alles auf Stand zu halten, der Frühstücksaal war sehr voll wegen einer Hochzeit am Vorabend mit vielen Gästen im Hotel.

2026-06-25 • via Nuitee
I
Ingrit • family_with_children • ee
2
Cons:

The only positive point I can give is for the polite receptionist. Unfortunately, the room itself was a complete disappointment.

We had an standard room, which was our own choice, but it was definitely not worth €250 per night without breakfast. The room did have a window, but it did not open to the outside. Instead, it faced an inner courtyard — more like an attic area — with pigeons, so opening the window was not really an option. We also had to keep the curtain closed all the time, because directly opposite our window was another window of another guest who had apparently made the same unfortunate room choice.

The bed and bed linen were comfortable, and the bathroom fittings were new. However, the worst part of the room was the complete lack of privacy when using the toilet. The toilet and shower was separated from the room only by an almost transparent, lightweight sliding door, which did not close properly by design. This was extremely uncomfortable and, in my view, completely unacceptable for a hotel room. The coffee machine was placed next to the toilet. There was a capsule coffee machine, but we only managed to make one cup of coffee; after that, it no longer worked. The Wi-Fi only started working several hours after check-in, late at night.

We were very happy that we stayed there for only one night. In the future, I do not intend to choose a Best Western hotel again.

2026-06-25 • via Nuitee
M
Matthias • couple • de
9
2026-06-25 • via Nuitee