Best Western Plus Hotel Bern

Hotels
•
Best Western Plus
8.7 (4584 reviews)
Zeughausgasse 9 , Bern , CH
+41 31 329 22 22

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Issues with some aspects of service
High price for certain amenities

Categories

Cleanliness
8.65
General sentiment is positive about cleanliness in multiple reviews.
Service
8.95
Staff were described as friendly, though there were occasional unwelcoming encounters.
Location
9.15
Repeatedly highlighted as a strong advantage, with a very central position and easy access.
Room Quality
8.35
Rooms are generally described as comfortable, but some reviews mention issues like poor lighting.
Amenities
8.65
Facilities such as a restaurant and rooftop mentioned positively, but some amenities could be better.
Value for Money
8.55
General feeling is that the price is somewhat high relative to some aspects of the stay.
Food and Beverage
8.45
Breakfast received praise, but there were some mentions of the bar service lacking.
Overall Experience
8.85
Overall sentiment is positive; guests enjoyed their stay with just a few caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:30

Property Description

Central Location in Bern
Located just a 5-minute walk from Bern Main Station, Best Western Plus Hotel Bern is nestled in the heart of the Swiss capital, surrounded by iconic landmarks.

Modern Amenities
Experience comfort in our air-conditioned rooms equipped with anti-allergenic bedding, Nespresso coffee machines, and flat-screen TVs. Enjoy a complimentary bottle of water and unwind in the stylishly furnished rooms.

Dining and Entertainment
Indulge in traditional cuisine at Volkshaus 1914 or savor drinks at the Attika Bar or terrace. Immerse yourself in the vibrant culinary scene of Bern without stepping foot outside the hotel.

Ready to experience the charm of Bern? Book your stay at Best Western Plus Hotel Bern now!

Important information:

Please note that on the day of arrival, the booking confirmation is also valid as a public transportation ticket (including transfer from Bern Airport).

Guests can benefit between 5 pm and 9 am of a discount at a nearby public parking "Metro".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.7
Based on 4584 reviews
Cleanliness: 8.65
Service: 8.95
Location: 9.15
Room Quality: 8.35
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.85
D
Damien • family_with_children • ch
1
Cons:

En sortant ils n'ont refait payer alors que j'ai bien dit que c'était déjà fait mais je n'avais pas le temps. Ils sont revenu pour le remboursement j'ai donné les infos ils ont pas fait. Ils sont revenu encore donc ils ont perdu mes infos bancaires, gestions des données privées... De plus j'ai eu une chambre standard au lieu de caractère.... Vue sur les cuisines et un coin sale.

2026-10-31 • via Nuitee
R
Rachel • couple • au
7
2026-10-31 • via Nuitee
P
Pierre • couple • pt
9
Excellent location in the city centre with excellent public transport options
2026-10-30 • via Nuitee
J
Jennifer • couple • us
8
Enjoyed Bern and would stay there again
Pros:

Great location near old town. We could walk to most of our destinations. Lots of restaurants and shops nearby. Really enjoyed Anker and Da Vinci pizza restaurants.

Cons:

Room was small and we had a shower tub.

2026-10-29 • via Nuitee
T
Troy • couple • us
2
Not responsive to the needs of customers!
Pros:

The property was clean and well maintained

Cons:

The room temperature was way too hot and when I tried to contact reception nobody answered.

2026-10-29 • via Nuitee
B
Bollmann • couple • ch
8
Pros:

Zentral, sauber, ruhig

2026-10-29 • via Nuitee
R
Reni • couple • ch
10
Great city hotel in the heart of Berne
2026-10-29 • via Nuitee
H
Herve • couple • ch
9
Séjour agréable
Pros:

Lit très confortable, hôtel et chambre calme. Perso pas fana des baignoires pour y prendre des douches mais tout était très propre et bien entretenu

2026-10-27 • via Nuitee
B
B. • family_with_children • ch
8
2026-10-27 • via Nuitee
F
Fabienne • couple • ch
9
Séjour d’une nuit pour voir les illuminations du Palais Fédéral
Pros:

L’hôtel est très bien situé au centre ville mais en même temps très calme. La chambre était très jolie et de caractère. La salle de bains était très jolie aussi et petit plus avec des produits « Rituals »à disposition.

Cons:

Rien

2026-10-27 • via Nuitee
E
Emily • couple • us
8
Good for a a short stay. Don’t eatnat the restaurant. Go to the Coop next door for breakfast.
Pros:

The location was great.

Cons:

The evening check in staff was
Not friendly. Did tell us about the Bern transport pass.
Restaurant host was terrible and rude. We left the restaurant and ate
somewhere else that wanted
Customers.

2026-10-26 • via Nuitee
C
Christina • solo_traveller • ch
10
2026-10-26 • via Nuitee
M
Marisa • couple • ch
10
2026-10-26 • via Nuitee
R
Rebecca • couple • ch
8
2026-10-26 • via Nuitee
E
E • extended_group • it
9
2026-10-26 • via Nuitee
A
Amélie • couple • fr
8
2026-10-25 • via Nuitee
G
Gulay • solo_traveller • de
10
2026-10-25 • via Nuitee
W
Wüthrich Bruno • family_with_children • ch
10
Pros:

Alles Tip Top

Cons:

Nichts

2026-10-24 • via Nuitee
J
José Luís • couple • pt
5
Óptima na acessibilidade, mas péssima nos serviços disponibilizados.
Pros:

Gostámos do atendimento do pessoal dos serviços de apoio aos pequenos-almoços, da localização do hotel.

Cons:

Do pessoal da recepção (em especial do funcionário T. Fuehrer), que não tem comportamentos dignos dum atendimento de clientes. Do serviço de apoio aos quartos, no que respeita à falta de limpeza geral e falta de mudança de roupa de cama e atoalhados. Estivemos 6 noites sem mudança de capas de almofadas e edredões. O principal a referir, negativamente - reserva de quarto “Empresarial”, com p.a. incluído, mas fornecido o quarto 331, bastante exíguo para o valor diário pago com 1 única e pequeníssima janela basculante, para o exterior e debitado p.a. à parte (surpresa nossa). Irei apresentar reclamação. Ainda nos foi debitado à parte um passe para utilizar nos transportes, em Berna, oferecido aquando do CHECKin. Inadmissível!

2026-10-21 • via Nuitee
A
ALEXANDRE • extended_group • br
9
2026-10-20 • via Nuitee