Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Beautiful views
Cons:
Food quality issues
Small gym
Parking fees

Categories

Cleanliness
8.61
Reviews highlighted the cleanliness of the pool and communal areas, contributing to a positive sentiment.
Service
8.88
Staff were frequently mentioned as helpful and attentive, enhancing the service rating.
Location
8.82
The location was praised for its convenience and views, leading to a higher rating.
Room Quality
8.57
Rooms were described as beautiful and well-equipped, supporting a positive perception.
Amenities
8.6
Amenities such as the pool and breakfast buffet were well-received, supporting the score.
Value for Money
8.36
Some comments noted pricing concerns, especially regarding food and parking.
Food and Beverage
8.31
Mixed sentiments around food quality; some disappointment in offerings.
Overall Experience
8.68
General satisfaction expressed through reviews, summarizing a favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Accommodation and Stunning Views

Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.

Exceptional Dining and Entertainment Options

Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.

Relaxation and Recreation

Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.

Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

Important information:

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3816 reviews
Cleanliness: 8.61
Service: 8.88
Location: 8.82
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 8.68
N
Naji • solo_traveller • nz
9
Very enjoyable stay, would come back
Pros:

Staff and location

Cons:

Ideally warmer pools, and better breakfast

2026-07-25 • via Nuitee
U
Ulrich • solo_traveller • at
10
Tolles Hotel im Zentrum von Cairns gelegen, ideal um den Urlaub zu genießen.
Pros:

Super luxuriöses Hotel im Zentrum von Cairns gelegen. Super Hotel mit eigenem Pool um den Urlaub zu genießen.

Cons:

Es gibt nichts auszusetzen, nur die Tatsache, dass wir das Hotel notdürftig gebucht haben, da unser Flug von Cairns nach Sydney kurzfristig gecancellt wurde. Somit konnten wir die meisten Annehmlichkeiten nicht genießen.

2026-07-25 • via Nuitee
E
Elizabeth • family_with_children • au
8
Pros:

Rooms location and staff

Cons:

In the fitness centre , the rower foot thing was broken and the bike screen didn't work, also need water and mats

2026-07-25 • via Nuitee
A
Anaya • extended_group • au
10
2026-07-25 • via Nuitee
E
Elizabeth • family_with_children • au
9
2026-07-25 • via Nuitee
D
Dean • solo_traveller • au
10
2026-07-25 • via Nuitee
T
TAISUKE • extended_group • jp
10
さいこー！
Pros:

部屋も綺麗でプールも快適でした！
ロケーションも良かったです。

2026-07-25 • via Nuitee
M
Michelle • couple • au
10
Staff highlighted my stay 😘😘😘
Pros:

Resort 👍😊

Cons:

No laundry facilities

2026-07-25 • via Nuitee
R
Ronald • couple • gb
9
Very pleasant place.
Pros:

Generally very good.

Cons:

Coffee machines at breakfast out of action- so had to purchase these at the bar. Also the time to wait for fried egg was ridiculous.

2026-07-25 • via Nuitee
M
Maie • couple • au
8
Very nice
Pros:

To experience

Cons:

Pool was a bit cold

2026-07-24 • via Nuitee
H
Henry • solo_traveller • nz
10
Pros:

Conveniently located relative to everything, comfortable environment, on site basement parking

2026-07-24 • via Nuitee
K
KEITA • family_with_children • jp
8
2026-07-23 • via Nuitee
C
Carmellina Del-Manso • solo_traveller • au
5
2026-07-23 • via Nuitee
J
Jeremy • family_with_children • gb
8
Pros:

Good location. Comfortable beds and thorough housekeeping service.

Cons:

Cushions for outside seating area on balcony were in poor condition and not clean.

2026-07-23 • via Nuitee
M
Mark • couple • au
10
great!
Pros:

room, view, location, bar, pool

2026-07-23 • via Nuitee
N
Nathan • family_with_children • au
10
2026-07-23 • via Nuitee
J
Jayne • family_with_children • au
8
2026-07-22 • via Nuitee
M
Merrien • solo_traveller • gg
10
2026-07-22 • via Nuitee
J
Jayden • solo_traveller • au
8
2026-07-22 • via Nuitee
P
Philippa Jane • family_with_children • au
4
Wouldn't return
Pros:

Location good

Cons:

QR codes only in room no paper info
Couldn't change temp lower than 21 degree
Reception never told us the phone number for them on check in.
The 3 programmed buttons on phone didn't work, eg Reception, house keeping, room service

Rang for room service 1 night only to be told toasted sandwiches only option

Some staff struggled to understand English had to repeat myself often

Whole room needs a deep clean stains on chairs, dust on walls, scum in shower

String smell of paint cleaner in hallway outside room for first 3 days,

Room tokens to use lift were glitchy often just standing in lift waiting

2026-07-22 • via Nuitee