Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Beautiful views
Cons:
Food quality issues
Small gym
Parking fees

Categories

Cleanliness
8.61
Reviews highlighted the cleanliness of the pool and communal areas, contributing to a positive sentiment.
Service
8.88
Staff were frequently mentioned as helpful and attentive, enhancing the service rating.
Location
8.82
The location was praised for its convenience and views, leading to a higher rating.
Room Quality
8.57
Rooms were described as beautiful and well-equipped, supporting a positive perception.
Amenities
8.6
Amenities such as the pool and breakfast buffet were well-received, supporting the score.
Value for Money
8.36
Some comments noted pricing concerns, especially regarding food and parking.
Food and Beverage
8.31
Mixed sentiments around food quality; some disappointment in offerings.
Overall Experience
8.68
General satisfaction expressed through reviews, summarizing a favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Accommodation and Stunning Views

Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.

Exceptional Dining and Entertainment Options

Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.

Relaxation and Recreation

Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.

Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

Important information:

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3768 reviews
Cleanliness: 8.61
Service: 8.88
Location: 8.82
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 8.68
A
Ai • couple • jp
10
2026-07-04 • via Nuitee
J
Joanne • couple • au
6
Disappointed with checkin , housekeeping eas chaotic and toilet not cleaned .
2026-07-04 • via Nuitee
B
Bryant • solo_traveller • au
10
Pros:

Location and staff

Cons:

Minty soap was burny

2026-07-04 • via Nuitee
B
Bettina • solo_traveller • au
5
Mould in tower rooms.
Pros:

The view from the Sea Tower room on the 7th floor room was amazing. We did pay a premium for the rooms in the tower for the view.

Cons:

The room we had in the tower was mouldy and musty
Visible mould on the curtains and padded furnishings.
No natural ventilation in the tower.
We were offered another room on the same tower, on the 6th floor - in which, the mould was worse.
No other rooms were available in the main building either.
Room was treated with an ozone machine- which made no difference to the quality of our air.
We were refunded 20% of our room rate as compensation. Which was a gesture. But it is an obvious ongoing issue that the hotel is aware of- having purchased an ozone machine to remediate it on request.
Tower needs a retrofit to increase ventilation and relieve the mould situation.

2026-07-04 • via Nuitee
L
Leonie • couple • au
10
2026-07-04 • via Nuitee
J
John • family_with_children • au
8
Great stay in a great location
Pros:

Checkin and access to facilities were good.

Cons:

Breakfast was not that great, limited selection of fruit.

2026-07-03 • via Nuitee
L
Lauren • solo_traveller • au
9
2026-07-03 • via Nuitee
J
Julie • extended_group • au
8
A great area to stay and the pool area was a highlight.
Pros:

We loved our stay the pool area was beautiful and loved the rooftop bar.

Cons:

Just felt the room could of been cleaner.

2026-07-02 • via Nuitee
W
wang • family_with_children • au
6
Pros:

Swimming pool

Cons:

My room was on the bar side, it's to noisy, every night people are drinking and talking there until the mind night, I can't sleep well

2026-07-02 • via Nuitee
J
Jessica • family_with_children • au
5
Service so bad, rooms nice
Pros:

Rooms nice, spatious.

Cons:

The service is ridiculously bad. Mainly surrounding the pool and in the paper crane restaurant. There appears to be no system at all in how food and bevs are brought out. Despite having table numbers, the staff walk around aimlessly asking random people if they might have ordered this. Every time, by the time the coffee or food arrives its cold because theyve walked it around for 30mins. The staff behind the bar all seem to act as if its their first day, and no one has heard of any classic cocktail. It took 3 staff members to work out how to make a campari and orange juice, after stating they dont do that 'cocktail', to which I responded I have had it before from this bar, and it still came out wrong. The breakfast is absolute chaos, no staff know whats going on.

2026-07-02 • via Nuitee
K
Katie • family_with_children • au
10
Great experience, we nearly extended the holiday but couldn't due to time frames
Pros:

Great location, kids loved the pool, place was clean and staff were friendly.

Cons:

The only thing and it was minor was it took reception/room service 4 tries to answer, but it was 10:20ish pm.

2026-07-01 • via Nuitee
I
Ilya • family_with_children • tr
8
Sea without sea ))
Pros:

A good beach resort. However, you can only swim in the pool, as due to the tides the sea is practically inaccessible.

Cons:

There is almost always a queue for breakfast. Tables are not cleared, and the mattresses are very soft.

2026-07-01 • via Nuitee
A
Aurelia-Sophia • couple • au
10
Love it a great resort to relax in
Pros:

Amazing facilities, loved the mango tango cocktails and the spa!

Cons:

There was a mouldy smell in my room so I opened the windows and switched the air conditioner off! I think the previous guest must have over spilled the bath water onto the carpets

2026-07-01 • via Nuitee
H
Helen • couple • au
10
Fabulous hotel!
Pros:

Gorgeous hotel with beautiful pools, comfortable large rooms with views of the Coral Sea. Great restaurants & loved the cocktails by the pool, amazing friendly team always with a smile. Can’t recommend this hotel highly enough! Have stayed before & will again

2026-06-30 • via Nuitee
A
Alison • couple • au
8
Great, but I became sick so stayed in bed
Pros:

The view of the sea

Cons:

Very plain room decoration

2026-06-30 • via Nuitee
M
Mark • family_with_children • au
10
Pros:

Great facilities

2026-06-30 • via Nuitee
M
Mya • solo_traveller • gb
10
Amazing stay, this should be your go to hotel in cairns
Pros:

Genuinely the best accommodation I have stayed in, in a long time and for the price it is great. We stayed in the top tower which was very very nice and it was my birthday as well so it was a treat. The view is amazing and the room was so spacious and lush, it was amazing, the bathroom is top tier with great modern facilities and the pool area is huge with shaded and full sun areas so you do get the most sunlight. I can’t wait to return here one day.

Cons:

Odd smell in the escalator

2026-06-30 • via Nuitee
D
darlene • solo_traveller • au
10
Pros:

The view was amazing

2026-06-30 • via Nuitee
A
Alison • solo_traveller • au
10
2026-06-30 • via Nuitee
K
KEVIN • solo_traveller • au
8
2026-06-30 • via Nuitee