Hotel Grand Chancellor Brisbane

Hotels
8.2 (3138 reviews)
23 Leichhardt Street , Brisbane , AU
+61 7 3831 4055

listing image 1
Show all photos
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (reception, restaurant, breakfast)
Excellent location and views
Comfortable beds and generally clean rooms
Rooftop pool and good amenities (water refill stations)
Good buffet breakfast for many guests
On-site parking available
Cons:
Tired bathrooms and some maintenance issues (broken shower heads, lightbulbs out)
Sliding bathroom door with poor privacy in one review
Noise and drilling during stay; some facilities (main restaurant, pool) inaccessible at times
Paid parking concern for some guests
Not consistently value for money; some upgrades not worth cost
Not fully disabled-friendly access to restaurant; no in-room safe reported by one guest

Categories

Cleanliness
7.5
Mostly reported as clean by many guests, but several mentions of a room that 'stank', broken shower heads, lightbulbs out and tired/bathroom cleanliness issues lowered this score.
Service
9.6
Staff repeatedly described as friendly, polite and helpful (reception, restaurant, breakfast staff such as Camilla praised); strong, consistently positive service sentiment.
Location
9.6
Very positive mentions: easy to find, great location, good views and proximity to needed places; consistently highlighted as a strength.
Room Quality
7.6
Mixed: comfortable beds and some 'perfect' rooms reported, but several comments about tired rooms, small second rooms, poor bathroom fittings (sliding door, slippery shower) and no safe in some rooms.
Amenities
8
Generally praised amenities like rooftop pool, water refill stations and on-site parking; some negatives where pool or main restaurant were inaccessible or pool temperature was low.
Value for Money
7.5
Mixed perceptions: some call it good value, others felt upgrades or price didn’t match tired rooms/limited features; paid parking also noted as a concern.
Food and Beverage
7.8
Breakfast buffet and restaurant service received positive comments overall, though specific complaints (e.g., scrambled eggs were awful, some breakfast disappointments) reduced the score.
Overall Experience
8
Majority of stays described as lovely, relaxing and likely to return, but a number of notable negative experiences (noise/maintenance, inaccessible facilities, no manager available for complaints) tempered the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious 4.5-Star Hotel in Brisbane

Panoramic City Views: Enjoy stunning city views from the rooftop swimming pool and many of the spacious rooms with private balconies.

Fine Dining and Drinks: Indulge in modern à la carte dining at Frescos Restaurant or grab a light meal and cocktails at Frescos Bar & Café.

Fitness and Fun: Stay active at the rooftop fitness center with top-of-the-line equipment, or take a leisurely 15-minute walk to Suncorp Stadium.

Experience the ultimate blend of luxury and convenience at Hotel Grand Chancellor Brisbane. Book your stay now for an unforgettable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

You must show a valid photo ID upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 30 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 3138 reviews
Cleanliness: 7.5
Service: 9.6
Location: 9.6
Room Quality: 7.6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 8
A
Adriana • extended_group • au
9
A great stay, will come back if I have the opportunity.
Pros:

Staff were particularly friendly and polite, everyone at reception and at restaurant was so kind. Camilla was especially lovely at breakfast.

Cons:

Beds needed to be separated as they were joined when we got there. Second room (the one with 2 beds) was a bit small, but still great rooms and an excellent stay!

2026-10-21 • via Nuitee
C
Cynthia • couple • au
9
2026-10-18 • via Nuitee
T
Tracy M • family_with_children • au
10
Pros:

There is nothing not to like about the Hotel Grand Chancellor, from the amazing staff to the included facilities. Wow if you can afford ot I definitely recommend going for a suite, it was just amazing all round. And the water refill facilities on every floor were a great inclusion reminded me to drink when normally i would be too busy sightseeing then forget to drink.

2026-10-17 • via Nuitee
M
Melissa • couple • au
10
Beautiful hotel, lovely staff, clean & i had an all round lovely stay will use again
Pros:

Easy to find, onsite parking, close to the places i needed to go.

2026-10-14 • via Nuitee
C
Christopher • extended_group • au
7
Good value needs a little TLC
Pros:

The restaurant was great. Food good and nice friendly efficient service.

Cons:

The sliding bathroom door was ridiculous. It weighed a ton and the slide was so bad it was hard to slide it at all. Once shut it was such a poor fit it offered no privacy. Not acceptable in an otherwise good hotel.

2026-10-13 • via Nuitee
J
Johanna • solo_traveller • au
8
Not bad
Pros:

Good facilities

Cons:

The upgrade was not worth it as the difference was a triangle small balcony with no outside table standing room only. Not value for money. Small shower slippery tiles.

2026-10-12 • via Nuitee
T
Theresa • solo_traveller • au
10
Pros:

Everything, especially the freindly staff at reception

Cons:

N/A

2026-10-12 • via Nuitee
D
Dennis • couple • au
7
Came for a quiet staycation for my wife's birthday. Could have been much better.
Pros:

Bedroom & Bathroom were very good as were reception staff.

Cons:

A lockable safe in the room is the norm generally these days. Our room didn't have one.
Continual noise of drilling/ vibration throughout the day. - Should not have beenn charged full rate for our stay, Main restaurant & Swimming Pool were not accessible/operational.
Unbelievably No Hotel Manger or Assistant Manager available to speak to for whole period of our stay. Presumably she (or He) were hiding from the many disgruntled hotel guests, or had taken the week off to avoid the noise and/or complaints.

2026-10-11 • via Nuitee
T
Troy • couple • au
10
2026-10-11 • via Nuitee
J
John and Alison • couple • au
10
Pros:

Position of room and view

Cons:

I know it’s standard generally but paid parking when staying is of concern

2026-10-10 • via Nuitee
S
Stephanie • couple • au
9
Was great , loved my stay
Pros:

Loved the location, how comfortable the bed was, the buffet breakfast was perfect, great start to the day

Cons:

The heat could have been higher in the pool at night

2026-10-08 • via Nuitee
K
Kelly • family_with_children • au
9
2026-10-08 • via Nuitee
S
Singh • couple • au
3
2026-09-18 • via Nuitee
C
Chris • couple • au
7
2026-09-16 • via Nuitee
L
Lisa • couple • au
10
Enjoyed our stay. Location was perfect. Staff were very friendly and professional.
Pros:

Very clean
Beds comfortable

Cons:

Not disabled friendly enough to get into restaurant

2026-09-15 • via Nuitee
M
Marita • couple • au
10
2026-09-14 • via Nuitee
M
michael • solo_traveller • au
10
Luxury Relaxing
Pros:

Location cleanliness friendly staff roof top pool views

Cons:

Nothing

2026-09-14 • via Nuitee
P
Pippa • couple • au
8
2026-09-13 • via Nuitee
P
Phil • couple • nz
9
2026-09-13 • via Nuitee
R
Raymond • couple • au
9
Good value, quiet
Pros:

Good location nice view comfy bed

Cons:

Nothing

2026-09-07 • via Nuitee