Holiday Inn Express Toluca by IHG

Hotels
•
Holiday Inn Express
8.7 (242 reviews)
Paseo Tollocan Oriente, 818 , Toluca , MX
+52 722 279 9999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Good location
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
7.91
There were complaints about cleanliness, including stained towels and a dirty lobby.
Service
9.88
Multiple reviews praised the staff's attentiveness and helpfulness.
Location
9.42
Hotel is well-located with access to commercial areas, making it a strong point.
Room Quality
8.37
Rooms were generally comfortable, though some mentioned issues with the bed quality.
Amenities
8.4
Basic amenities present, but some guests noted a lack of variety in the breakfast menu.
Value for Money
8.86
Overall, considered fair given the services and comfort, despite some flaws.
Food and Beverage
7.41
Breakfast quality was criticized, and there were no nearby dining options.
Overall Experience
9.38
Despite some negative aspects, many guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:10

Property Description

Convenient Location and Amenities

Situated in the heart of Toluca, Holiday Inn Express Toluca offers easy access to both the airport and the city center. With free parking and air-conditioned rooms equipped with Wi-Fi, your stay is sure to be comfortable and hassle-free.

Charming Indoor Garden and Fitness Facilities

The hotel boasts a stunning indoor garden housed in a glass atrium, creating a serene atmosphere for guests to relax in. Stay active during your trip by visiting the on-site gym or catch up on work at the business centre, complete with computer access.

Deluxe Rooms and Complimentary Breakfast

Experience spacious accommodations with modern amenities such as a flat-screen TV, coffee maker, and garden views in every room. Start your day right with a complimentary breakfast buffet at Casa Blanca Restaurant, offering a variety of delicious options to satisfy your cravings.

Book your stay at Holiday Inn Express Toluca now for a memorable and convenient experience!

Important information:

Please note that when booking 10 rooms or more group policies will apply. Contact the property directly with the contact details provided in your confirmation for details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLC

Location

Guest Reviews

8.7
Based on 242 reviews
Cleanliness: 7.91
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 9.38
N
Navarrete • solo_traveller • mx
10
Pros:

Atención del personal y servicio de alimentos

Cons:

Un poco estrecho el estacionamiento

2026-10-11 • via Nuitee
T
Torres • couple • mx
9
2026-09-18 • via Nuitee
A
Alexander • solo_traveller • de
9
2026-09-14 • via Nuitee
M
Miguel • solo_traveller • mx
10
Excelente
Pros:

Ubicacion

Cons:

Nada

2026-09-14 • via Nuitee
J
Jesus • solo_traveller • mx
9
Pros:

Habitaciones y lobby bien

Cons:

EL desayuno estaba bien lo que fue muy malo fue la atención de hecho si hubiera venido de la calle a sentarme a desayunar nadie se habria dado cuenta no me pidieron ni el boleto del desayuno y nadie me atendió muy mal ahi

2026-09-14 • via Nuitee
S
Sanchez • solo_traveller • us
10
Pros:

everything

2026-09-02 • via Nuitee
S
Sanchez • solo_traveller • us
10
2026-08-30 • via Nuitee
M
Muñoz • solo_traveller • mx
8
2026-08-26 • via Nuitee
M
Mary • solo_traveller • mx
9
Viaje a Toluca d Makita.
Pros:

El restsurant..variedad d alimentos..

Cons:

Lejos del centro..

2026-08-19 • via Nuitee
H
Houston Gutierrez • family_with_children • mx
10
Excelente opción para descanso y muy buen precio.
Pros:

COMODIDAD HABIATACIONES

Cons:

NA

2026-08-10 • via Nuitee
M
Martha Beatriz • solo_traveller • mx
10
2026-08-09 • via Nuitee
V
Vazquez • couple • mx
10
2026-08-07 • via Nuitee
G
Gaby Fextivo • solo_traveller • mx
10
2026-08-06 • via Nuitee
A
Alfonso • extended_group • mx
6
Regular, falta capacitación a los empleados
Pros:

.

Cons:

Que Daniel de la recepción me quería cobrar una cantidad extra por las personas de mi habitación a pesar de que ya estaba pagada, le expliqué y siguio insistiendo hasta que vino otra persona y entendió que mi reservación ya estaba completamente pagada.

Es molesto que hablen sin saber.

La habitación que me dieron le faltaba, plancha, estaba sucia la cafetera, le faltaban toallas, lo reporte a la recepción y tardaron más de una hora en contactarme, me hicieron perder el tiempo.

2026-08-03 • via Nuitee
C
Chaparro • solo_traveller • mx
10
Holiday inn Metepec
Pros:

Muy limpio, buenas camas, ambiente cálido, buena iluminación, acogedor y muy limpio.

Cons:

La verdad no tengo queja.

2026-06-27 • via Nuitee
M
Miguel josafat • solo_traveller • mx
10
2026-06-07 • via Nuitee
A
ANA LILIA • solo_traveller • mx
10
Pros:

El servicio de todo el personal

Cons:

Que tuvimos que solicitar otra toalla ya que éramos tres personas

2026-06-04 • via Nuitee
J
Juan Gabriel • extended_group • mx
5
2026-05-27 • via Nuitee
E
Elisa • solo_traveller • mx
1
Hotel decepcionante
Cons:

Llegue al hotel como a las 20 hrs, el hotel estaba en completa oscuridad, el acceso al lobby abierto y el estacionamiento cerrado. Entre bajo riesgo de que me pasara algo ya que ni siquiera se tomaron la delicadeza de tener unas lámparas de emergencia, me argumentaron que estaban dando mantenimiento a un elevador lo cual no me parece lógico por el horario (dejar todo el hotel sin luz). Por mi seguridad y la de mi acompañante decidí no quedarme porque según me dijo la persona de la cual ni si quiera se veía su cara (tal vez el lugar estaba siendo motivo de una acción delincuencial) la luz aun tardaría mas de una hora en regresar. Decepcionante, no vuelvo a reservar ese hotel!!

2026-05-23 • via Nuitee
Y
Yudit • solo_traveller • mx
10
2026-05-23 • via Nuitee