Cancun Bay All Inclusive Hotel

Hotels
•
Independent
7.6 (228 reviews)
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8495776

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Area shuttle (surcharge)
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
Swimming pool
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Poor food quality
Inconvenient location

Categories

Cleanliness
7.49
Some cleanliness issues were mentioned, particularly concerning the room's cleanliness.
Service
9.46
Staff was mentioned positively in multiple reviews; service was prompt and friendly.
Location
7.5
Location described as inconvenient to shopping areas; some negative sentiments expressed.
Room Quality
7.95
Rooms were described as basic and some had issues like noise; overall mixed feelings.
Amenities
6.98
Limited amenities and activities during rainy days, affecting the overall experience.
Value for Money
7.94
Food and drink quality perceived as below expectations for an all-inclusive stay.
Food and Beverage
5.49
Food quality frequently criticized; many guests reported dissatisfaction.
Overall Experience
7.96
Mixed feelings overall; some guests had a good time, while others were quite dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:33

Property Description

Discover a haven of relaxation and luxury at Cancun Bay All Inclusive Hotel, where your dream vacation awaits. Indulgent Spa Services invite you to rejuvenate with a range of massages, body treatments, and facials. Beyond pampering, this hotel boasts Resort-Style Amenities including two stunning outdoor swimming pools and a modern fitness center that cater to your every need. Revel in the culinary experience offered at our five exceptional restaurants, including the renowned El Faisan, and unwind at our lively poolside bar.

Whether you’re here to explore or to unwind, Cancun Bay offers complimentary Wi-Fi, concierge services, and spacious, uniquely decorated rooms with private balconies for a perfect getaway. Ready to elevate your travel experience? Book your stay today at Cancun Bay All Inclusive Hotel!

Important information:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 228 reviews
Cleanliness: 7.49
Service: 9.46
Location: 7.5
Room Quality: 7.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 5.49
Overall Experience: 7.96
F
Ferenc • solo_traveller • hu
10
2026-07-04 • via Nuitee
A
Andrea • couple • it
5
Pros:

I pasti sono abbastanza vari. La struttura è carina.

Cons:

La fetta di spiaggia è purtroppo ridicola, minuscola e accanto alle imbarcazioni. Dalle foto non si capiva questo.
Il bagno in stanza emanava puzza di fogna.
Il bar in piscina chiude alle 18.
Metodo di prenotazione ai "ristoranti" confusionario.

2026-07-04 • via Nuitee
A
ANTONIO T • extended_group • us
7
​Chef Omar briefed his entire team to ensure my absolute medical safety
Pros:

Contrast of Service, Room & Occupancy:
In total contrast to BlueBay, this resort handled my medical condition perfectly. Arriving after 7 days without food/water post-hospital discharge, Chef Omar safely prepared my liquid meals with separate, sterile utensils. Furthermore, the family apartment provided was excellent, highly comfortable, and spacious. Regarding occupancy, I paid for 6 guests but we only used 5. I requested the front desk to notify Booking.com and demand a refund for the unused 6th guest portion.

En total contraste con BlueBay, este resort manejó mi condición médica a la perfección. Tras llegar sin comer por 7 días post-alta hospitalaria, el Chef Omar preparó mis alimentos líquidos con utensilios estériles y separados. Además, el apartamento familiar provisto fue excelente, muy cómodo y espacioso. Pagué por 6 personas pero solo nos hospedamos 5. Solicité a la recepción notificar a Booking.com y exijo el reembolso del sexto huésped.

2026-07-04 • via Nuitee
A
Amanda • couple • br
7
Pros:

Good price and great location.

Cons:

Nothing

2026-07-03 • via Nuitee
L
Luis • couple • cl
6
Good to stay one night for low budget vacation
Pros:

It is a small resort, it has a small beach, and his buffet was good enough (there are no many options tho). Good price for what they offer

Cons:

The Italian restaurant was very disappointing. It was a little bit noisy at night.

2026-07-03 • via Nuitee
J
Jhon Harold • couple • co
8
2026-07-02 • via Nuitee
M
medina ruiz • solo_traveller • co
9
Pros:

La atención del personal

Cons:

El menú es un poco repetido, pero muy rico 😋

2026-07-02 • via Nuitee
S
Sanchez • solo_traveller • mx
10
Pros:

El ambiente y el personal muy amable

Cons:

Todo estuvo bien

2026-07-01 • via Nuitee
R
Richel • solo_traveller • us
10
2026-07-01 • via Nuitee
J
Juan Francisco • solo_traveller • gt
8
Pros:

Las habitaciones, camas cómodas y amplias.

Cons:

El área de piscinas

2026-07-01 • via Nuitee
L
Leoni • family_with_children • us
9
Un excelente lugar para vacacionar.
Pros:

La ubicacion para nosotros era buena, la comida esta bien y la habiatacion excelente.
La habitacion siempre estuvo limpia.

Cons:

Todas las areas de servicio cierran muy temprano.

2026-06-30 • via Nuitee
M
Mey • solo_traveller • cr
10
2026-06-30 • via Nuitee
T
Tempest • solo_traveller • us
7
2026-06-29 • via Nuitee
M
Manuel Antonio • solo_traveller • co
10
2026-06-29 • via Nuitee
R
Ruben • family_with_children • ph
7
Overall stay was great, staff amazing. Have plenty of change for to tip the staff… they work tirelessly. Just rate as is
Pros:

Everything is fantastic and beautiful. Other than, I just wanted to say amazing hotel, all inclusive BUT our service comes when we’re taking naps and when asked to come at later time, never came. 1x only clean for 6 days stays. Extra charge for room service $6, still not bad for the price.

Cons:

Utensils, not washed properly. Our bathroom towels were really used and had small holes. Sliding door outside were hard to open/close.

2026-06-29 • via Nuitee
R
Rojas • solo_traveller • co
9
Pros:

Muy buena ubicación, el hotel es bonito, frente al mar

Cons:

La comida no es tan buena, pero igual no esta mal.

2026-06-28 • via Nuitee
A
Ashley • family_with_children • us
10
Amazing ocean view and activities everyday
Pros:

Very nice indoor and exterior, rooms are really nice. Staff did their best to get the energy up they were great.

Cons:

I think the beds are a little on the stiffer side

2026-06-28 • via Nuitee
A
Ashley • couple • us
10
Wonderful facilities, staff, and views
Pros:

Good food and staff, great rooms just like pictures show

Cons:

Somewhat stiff beds but that’s all really, maybe it would be nice if they made more vegetarian options that aren’t just salads

2026-06-28 • via Nuitee
V
Vladimir • solo_traveller • us
6
Pros:

Good large rooms.

Cons:

Food is everyday to same. Not friendly personal. Rooms are definitely need repairs.

2026-06-28 • via Nuitee
M
Martha • couple • us
7
2026-06-28 • via Nuitee