Hotel Deco

The shower was horrible.

There was no valet when we arrived. Desk clerk said she could park our car for the extra $25 per night. Or we could download an app to pay the parking meter. Free parking from 9pm-9am. The hotel walls were black with black floral carpets. I did not get the Alice in Wonderland vibe. It felt like a very old hotel. Room was clean and big. Mattress felt more like a futon but was still comfortable. The windows were painted shut so they wouldn't open. I understand the reason because a guest could probably walk out onto the roof. The shower handles paint was worn off and the shower instructions were on a card in the shower. Went looking for ice for our room, found the broken 3rd floor ice machine ended up going to the front desk for ice from our 8th floor room. The staff was hit or miss. Some clerks were always there others only seen sometimes. Never seen anyone in the restaurant/bar. The door to the restaurant was usually locked so we had to walk around the corner in the heat to enter. The glass glassware in the room was a classy touch, no microwave but there was a frig. Walking distance to the riverfront and bridge and old market neighborhood. It was quiet at times felt like we were the only ones there.

The staff was extremely helpful

The room itself was nice.

Jeff at the front desk was awesome. He checked us in late at night, answered all of our questions, offered free parking since valet had already left, and even walked us through the garage to our floor.

Unfortunately, the valet the following day was extremely rude. He seemed irritated to see us in the parking garage while we were preparing to leave and escalated the situation after I tried to explain. Maybe it hasn’t occurred to him that guests may need access to their vehicles outside of the limited hours he’s on site. He then dangerously peeled out in another guest’s car out of frustration. I would not trust him to drive my vehicle.

Location to downtown shopping

The front desk lady who checked us in was very nice, and so were our waiters, Jude & Jennifer. The food was exceptional 👌. We were located on the 7th floor, and it smelled really bad, like cigarettes, unfortunately. Also, our toilet got stopped up and it took them forever to get it rectified I had to call more than once. There was no microwave in the room only a small fridge so we couldn't bring back food. Couldn't order room service because they were short-staffed. I definitely would not stay there again. It's not a reliable place to stay vacation.
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The staff was super friendly. The rooms were also clean. Valet was great.

Location was fabulous and staff was very friendly

The atmosphere and vibe of the older building. The room itself was clean. And the bartender was really sweet!

This place is nice, Its very old and art deco with a modern vibe. The room had plenty of space with several window which had curtains that blocked out the light. Temps switched and Heat and Cooling worked well. The service is well at the front desk and there is a nice restaurant I didnt try. There is a speak easy or something next door. Things were clean.

This hotel is wonderful. The Art Deco influence is seen throughout the hotel. The shower was amazing. It's centrally located and across from the Orpheum theater. We were able to walk to the museums and restaurants. The staff was amazing. The bed was comfortable.

Great location for our activities. Walking distance to good restaurants

Lovely hotel, great location, friendly staff

I would not recommend this hotel to anyone.

Our room was 86 degrees for the 3 nights that we were there. A maintenance guy came and tried to fix it the first night. He was in our room and pounding around in the bathroom ceiling for 2 hours. The floor was covered in water and dirt afterwards. The maintenance guy left his dirty cup in our room when he was done. His "fix" never worked and the temp never went down. We were told we were not allowed to open our windows because they were caulked shut. Thankfully someone prior to us staying in the room broke that caulk open. Our windows had to be open the entire stay.

The coffee pot in the room was broken, but we were not offered a replacement.

The hallways smelled like marijuana.

The parking situation is horrible.

The downtown noise is very loud - especially when have to sleep with your windows open.

I was told management would contact me. I have reached out to them many times, but after two months, I still heard nothing.

The property was very clean. Staff very helpful.