Hotel Botanico y Oriental Spa Garden

Hotels
9.4 (1628 reviews)
Avenida Richard J. Yeoward, 1 , Puerto de la Cruz , es
+34 922 38 14 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful surroundings
Helpful staff
Comfortable rooms
Cons:
Inconsistency in food quality
Issues with certain staff interactions

Categories

Cleanliness
8.83
Vackert välstädat svit, but some inconsistencies in quality reported.
Service
10
Staff are really polite and helpful, with many positive mentions and specific commendations.
Location
9.8
Beautiful surroundings in a botanic garden, great for relaxation.
Room Quality
9.34
Comfortable and well-equipped rooms, well-maintained.
Amenities
9.79
First-class facilities including spa treatments well-rated.
Value for Money
8.82
Some difficulties with menu pricing and value perception reported.
Food and Beverage
8.78
Mixed reviews on dining options, some meals below expectations.
Overall Experience
9.83
Overall positive stay with some notable exceptions in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:18

Property Description

Luxurious Accommodation and Stunning Views
Hotel Botanico y Oriental Spa Garden offers luxurious accommodation with stunning views of the Atlantic Ocean and Mount Teide. The spacious rooms feature air conditioning, satellite TV, and large bathrooms, providing a comfortable stay for guests.

Unlimited Spa Access and Wellness Facilities
Guests can enjoy free unlimited spa access at the 3,500 m2 spa, which includes indoor and outdoor pools, a Japanese sauna, and Turkish baths. Relax with a variety of beauty treatments and massages available for a rejuvenating experience.

Diverse Dining Options and Elegant Atmosphere
With 4 on-site restaurants offering Asian, Spanish, and Italian cuisine, guests can indulge in a culinary journey. The La Palmera restaurant provides a unique outdoor dining experience in the beautiful gardens, complemented by an elegant cocktail bar.

Experience luxury, relaxation, and exquisite dining at Hotel Botanico y Oriental Spa Garden. Book your stay now for a memorable getaway.

Important information:

Children aged below 16 years are not allowed to use the Oriental Spa Garden.

All room rates include daily unlimited access to the hotel spa's indoor and outdoor thermal circuit (please check the hotel's website for the spa's current opening hours). The rates for stays on a basic B&B or half-board basis on December 31st include a mandatory fee for the evening gala dinner. Similarly, the Christmas Eve Gala Dinner is mandatory for stays on a half-board basis on December 24th.

Starting at 18:30, sportswear and sports/beach footwear are not permitted in the bars and restaurants. The Dress Code in Restaurants is: Long trousers are mandatory for gentlemen during dinner. The Dress Code for the December 24th Gala Dinner is: Jacket and tie are required. The Dress Code for New Year's Eve on December 31st is as follows: The black tie is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Location

Guest Reviews

9.4
Based on 1628 reviews
Cleanliness: 8.83
Service: 10
Location: 9.8
Room Quality: 9.34
Amenities: 9.79
Value for Money: 8.82
Food and Beverage: 8.78
Overall Experience: 9.83
G
Gary • couple • es
9
2026-08-29 • via Nuitee
R
Romina • couple • es
10
2026-08-28 • via Nuitee
M
María Candelaria • solo_traveller • es
9
2026-08-28 • via Nuitee
C
Cristobal • solo_traveller • es
10
2026-08-25 • via Nuitee
R
rosa Maria • solo_traveller • es
10
IMPOSIBLE DEFINIR EXPERIENCIA .......me quedo corta
Pros:

Su gente,profesionales hasta decir basta.Primera vez en un hotel que nos sentimos en casa. No se puede explicar........ Una experiencia única.

Cons:

NADA

2026-08-25 • via Nuitee
M
Maria Z. • solo_traveller • es
10
Pros:

El spa

Cons:

.

2026-08-23 • via Nuitee
N
Nicholas • solo_traveller • gb
10
Pros:

This was an excellent hotel with the best customer service.

Cons:

Not much

2026-08-23 • via Nuitee
H
Hervé • couple • fr
9
2026-08-21 • via Nuitee
Z
zoeystanton1 • Family • Newcastle upon Tyne, Tyne and Wear, England
10
Five star service
Pros:

Thank you for a wonderful stay! It was amazing from start to finish, we’ll definitely be back! The staff are fantastic 5 star service ⭐️

2026-08-20 • via Tripadvisor
D
Dominique • family_with_children • fr
7
Un bel hôtel mais un service et une restauration pas au niveau
Pros:

Infrastructures - en particulier du SPA, localisation de l'hôtel

Cons:

La restauration n'est pas au niveau d'un 5*GL ni dans les restaurants de l'hôtel ni au petit déjeuner. Par ailleurs, le personnel n'est globalement pas sympathique et souriant (sauf les portiers !)

2026-08-17 • via Nuitee
P
Patck810 • Couples • County Dublin
6
Lovely hotel, poor dining experience
Pros:

We booked the hotel directly with their reservation department. We gave them full information and were promised an email within 5 minutes. This never arrived so made a further phone call with the full procedure again. Again an email was promised and again this did not arrive. On arrival at the hotel they had our name and booking with no information so again we gave details. The hotel was not in any way full, and we had no problem getting a late booking. The room was excellent with great views of Teide, the swimming pool, and the gardens. The balcony was comfortable. The pool was fine in the garden but beware of slippy steps in! However, we particularly enjoyed the spa pool and meditation area.
Breakfast was good with a great selection of hot and cold food, and fresh fruit. Lunch was served by the pool and was excellent on the one day we used it. There was a choice of three restaurants for dinner and as we were there for three nights we went to a different one each night. The food was very disappointing in both the Spanish and Italian restaurants and although the Chinese restaurant was a slight improvement it still disappointed. We should have been alerted by how few people were dining in each on them on any of the three nights. While we would recommend the hotel, we would say go “bed and breakfast” and go to nearby Puerto for dinner!

2026-08-16 • via Tripadvisor
V
Vedstar75 • solo_traveller • hr
10
2026-08-15 • via Nuitee
C
Carolina • couple • es
10
10.0 👌 RELAX TOTAL
Pros:

Absolutamente todo el hotel 🏨

Cons:

Nada Todo Estupendo

2026-08-15 • via Nuitee
C
Clara • couple • fr
10
Parfait.
Pros:

Tout était parfait. Bravo et merci à l'équipe.

Cons:

Rien.

2026-08-15 • via Nuitee
A
Agnès • couple • fr
10
Séjour très agréable et apaisant.
Pros:

Personnel bienveillant.
Propreté impeccable.
Spa fabuleux.
Jardin botanique splendide.
Petit déjeuner copieux, varié en salé et sucré.

Cons:

Rien

2026-08-14 • via Nuitee
J
Juana Mª • solo_traveller • es
8
Pros:

El spa

Cons:

El ruido del aire acondicionado de la habitación

2026-08-13 • via Nuitee
S
Saskia • couple • fr
10
2026-08-12 • via Nuitee
D
Davide • extended_group • it
10
Soggiorno perfetto
Pros:

Hotel molto bello e servizio di alto livello

Cons:

Nulla

2026-08-10 • via Nuitee
I
Ilabrollo • Family • Milan, Lombardy
10
A wonderful hotel immersed in an amazing tropical garden
Pros:

We have just spent a fantastic 4-nights stay at Hotel Bótanico and everything was just perfect!
The hotel is beautiful, with a stunning tropical garden that is kept immaculate, a wonderful pool area and excellent food throughout our stay. The atmosphere was relaxed and welcoming and the whole staff was super well trained, kind and professional.
I would especially like to give a shout out to Omar, who helped us with parking our car, carrying our baggage and showing us all the room services. He was, without a doubt, the standout member of staff we met during our holiday. Every time we saw him, he greeted us with a smile, he was always friendly, professional and approachable. He clearly takes great pride in his job and goes above and beyond to make guests feel looked after.
Overall, a wonderful stay!

2026-08-09 • via Tripadvisor
L
L • family_with_children • gb
6
Great but overpriced
Pros:

Very well presented staff were great

Cons:

“Spa” didn’t have any spa facilities it was just a garden area with pool. I found the pricing was overpriced for what it was. Didn’t have a bad time but thought it was 10/10 pricing for 7/10 stay.

2026-08-09 • via Nuitee